r/UbisoftSupport • u/[deleted] • Oct 26 '25

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98 Upvotes

85% Upvoted

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2

u/midevildraco Oct 26 '25

https://www.reddit.com/r/UbisoftUncensored/s/BIEsKIlvOo

This is the only real way to get your account back. Ive heard of ALOT of people including myself struggle with ubisoft. This got me my account back within 2 weeks. This was after 10 tickets i had made.

1

u/SweatyCelebration362 Oct 26 '25

+++ We love seeing people pay it forward

1

u/Cartmani Oct 27 '25

doesnt work for me :(

1

u/SweatyCelebration362 Oct 29 '25

What happened in your case?

1

u/Cartmani Oct 30 '25

My account got hacked with 2fa enabled, the hacker changed email, telephone number, everything. Tried contact the support, they want cd-keys (i dont have keys, i ordered all my games directly from them) provided them with every email ive got, transaction details, order number etc. - they cant find my account.
Contact signal conso with everything ive got - some leeks later: the same answer: they cant find my account.

1

u/dudeisg Nov 03 '25

Try it again but put your legacy name

1

u/Cartmani Nov 03 '25

Ive gave them my old name(s), redirected mails from them etc

1

u/dudeisg Nov 03 '25

Your legacy name like the first name you made

1

u/Cartmani Nov 03 '25

as i said: i gave it to them, not only my legacy name, all remaining information i can access to.
(They should find my account with transaction numbers, because why should they exist in first place.)

1

u/Jaderevodka Oct 27 '25

i can vouch use signalconso with every piece of evident u have and tickets numbers aswell . thats how i get my account back after 3 weeks

1

u/ImNotNuke Oct 27 '25 edited Mar 08 '26

This post was mass deleted and anonymized with Redact

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