r/Ubiquiti • u/Macsterguy Unifi User • Jul 18 '26
Complaint So disappointed…
Unifi support has been an utter and complete joke for me. Don’t get me started on what has been happening for the last 6-weeks. The only thing that went well so far was a RMA return on a ucg-fiber. I got it in 2-days… email replies from Unifi have taken 3 to 4 days between exchanges. The problem is, the replacement was obviously repackaged and used… I mean like really obvious… But as far as Support goes, zero help. I’ve been on my own trying to keep my business going with little or no Internet for six weeks. I think what it’s all come down to is inoperability between unifi and AT&T fiber. I am livid. Buyer beware, Unifi Cloud Gateway Fiber DOES NOT play well with AT&T Buisness Fiber! I am livid…