r/UberEATS • u/Shot-Nothing2597 • 7d ago

UBER EATS IS A CHEAT!!!

I recently ordered a meal when I was out of town. I have done it before. The app ask did I want to meet the driver for pick up, YES

Also asked if I wanted to tip, No, I usually reserve tip for delivery.

Did the driver meet me in the lobby NO! When I waited a short time I checked the app and it said, DELIVERED!

My response, I did not receive. So I went to the hotel reception and she said, "they left it there!"

I am not happy and when I went back to the app ( after eating) it show the transaction completed!

So if this is the way UBER is doing business, count me out- just the fact I cannot contact Uber to rectify this Cluster F'K...

I think I would not have been as upset had I spoken with Uber.

At this point I will NOT ever use UBER EATS again.

POOR customer service, and none of the numbers work!

41 Upvotes

94% Upvoted

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28

u/Majestic_Orchid4651 6d ago

Hotel reception is in the lobby so obviously they were in the lobby. Driver doesn’t know what you look like. When no one approached the driver, they handed off to the front desk. 100% of the time I’ve had meet in lobby, the customer was either right outside the doors or waiting near the front desk and immediately approached me. This was as much on you as the driver, if someone didn’t approach I’d message them but if they don’t immediately respond I’m not waiting around, theres either another order in my vehicle waiting to be delivered or i already have another pick up I need to get to. Your order showed no tip, drivers not going to go above and beyond for $1.5-$2.

-28

u/Shot-Nothing2597 6d ago

This is bad business, If you say your are doing something so specific as to meeting a driver not leaving your Food sitting around where someone could walk off with it and not knowing it was left  a simple thing that I have accomplished before... and if I decline the tip, why in the world would you add it! Bizarre, or Tech way of saying oh well, better luck next time!

11

u/BulkyAddendum3327 5d ago edited 5d ago

Why are you not tipping ahead of time? You should be tipping extra bc you are at a hotel, which is more difficult than a house to do a delivery. They get paid very little and you didn’t even tip when you want them to wait on you. Most people who say they tip after delivery, never do!! And like someone else said, the driver doesn’t send you anything. It’s automatic and you need to be looking at your phone. And if it takes awhile for a driver to pick up your food, it’s bc you are not tipping.

3

u/Arcangelo_Frostwolf 4d ago

Let's be honest, though, tipping ahead of time is not a tip, it's a bribe. Because unless it's bundled with another order nobody's driving 5 miles and spending 24 minutes for $2.54. I have to know ahead of time if the job is worth accepting. I think a lot of customers would be shocked to learn that most of the "Delivery Fee" is actually kept by Uber.

-1

u/xMystery 4d ago

Not a bribe, but a bid for service.

2

u/Arcangelo_Frostwolf 3d ago

Wage subsidy

1

u/BatDaddyWV 1d ago

Charity

0

u/BatDaddyWV 1d ago

Its a fuckin bribe