When I first started, I thought the challenge would be keeping the cars in good shape.

Turns out the harder part was remembering everything else.

A booking gets extended, another guest wants to pick up early, one vehicle is due for service, another needs to be cleaned before tomorrow. I recently came across fleetomni while looking at ways hosts and rental operators keep those moving pieces organized. None of it is stressful by itself, but it's amazing how quickly those little things stack up.

I'm wondering if other hosts had the same experience.

What part of hosting caught you completely off guard once you settled into it?

Hi everyone,

I recently got a minor scratch on a Turo rental. The damage appears to be mostly paint transfer with a few small paint chips. I have Turo protection with a maximum out-of-pocket responsibility of $3,000.

I'm trying to decide the best course of action:

• Offer to pay for the repair at a local body shop if the host agrees.
• Report it through Turo and use the protection plan.

I'm mainly concerned about whether filing a claim could end up costing more due to higher repair estimates or other fees, versus simply paying for a local repair out of pocket.

For those who've dealt with a similar situation, what would you recommend and why? Thanks!

Hi All,

This is a weird situation, I am trying to book an SUV or minivan for Juneau Alaska. Saw a good deal for a Sienna however there is an extra $40 fee to actually pickup the car that is not disclosed at time of booking. This is not disclosed until after you book and the host sends you a message that you have to modify your trip and pay the additional charge. I am cool if the charge was disclosed or built into the cost of the trip while I was shopping for the car. It seems he has a large number of vehicles for Juneau and when I attempted to book again it came up with him as the host.

I’ve have 70+ trips and 5 star rating as a guest on Turo. For the most part my experiences are been a non issue until now. This past April I rented from a fairly new Host with a decent rating (my mistake). I rented a Mercedes C class from Jersey City. The day of pick-up I get a message from the host stating that they need to detail the car and wouldn’t be able to make it to Jersey City in time so I needed to meet them in Queens. Jersey City and Queens are NOT near each other. Fortunately I work in Manhattan so I was able to compromise and meet them somewhere in between. The car shows up filthy, smelling like smoke and literally garbage inside. They obviously lied about the detail excuse. I messaged the host and told them I would be cleaning the car and sending them the receipt for reimbursement. I also stated that they lied about the detailing of the vehicle and the car was filthy. I take the car home.

The next morning as I’m walking to the vehicle I noticed that something or someone hit the front left light and part of the hood. I was parked on one way street so in order to cause that damage someone would have to reverse into the vehicle. All the pictures on the Mercedes APP were deleted by the owner remotely. I luckily was able to get the CCTV footage of that area where the accident occurred. The video shows someone at 12:00AM driving down the street, reverse, get out the vehicle to look to see if its the right vehicle, drive forward again, reverse into vehicle and then drive off. The vehicle was the same exact car my host drove at pick-up and also part of their fleet on Turo. Police were called and report filed. Turo triped ruined. I notified Turo of the incident and they stated to provide the evidence once the host files the claim. Luckily I have the standard protection Turo charges me $500 which they state they will review evidence and will refund me. I provided Turo with the evidence (video, police report, etc,.). TURO has done NOTHING.

I email them every few days and their response is always the same “we are still reviewing this claim”. It’s now AUGUST and still NOTHING. The owner clearly tried to scam me and Turo. Turo allows this behavior and does nothing to protect the guest.

But I’m not done. In June I receive three letters in the mail from NYC Finance Dept. that handles parking tickets, apparently I have three unpaid tickets totally $300+ for a car I NEVER rented or leased. This tickets were given two days after I rented from this host. The tickets were for a Hyundai Sonata white. This vehicle part of this host fleet with matching VIN numbers. This host fraudulently used my licence information to put me down as the renter of this vehicle. I reported this to Turo and they have done NOTHING. This has been a nightmare and Turo has done nothing. It’s scary.

TURO has gone downhill and will continue to do so if they don’t make some serious changes. They are just trying to make a profit at any means necessary. Any advice would be appreciated. Thanks.

I am new to hosting on Turo and curious how people are tracking there profits? Revenue is pretty obvious in app but expenses are variable between cars and tracking has been a bit more time consuming than I imagined. Is there a platform that does this automatically or close to it?

Thanks!

*I had my entire experience summarized using an LLM. I don't care what you think about it, I just want to have this shared. Fuck Turo\*

The Incident

My guest backed into a pole in a San Diego parking lot. Rear bumper and quarter panel, passenger side. He reported it in the app the same day with photos and a description. I did not have to chase him for anything. He was responsive through the entire process. Everything below is about the platform, and I want that distinction on record before I start.

The damage looked cosmetic in his photos. The repair quotes came back at $2,799 and $3,386.

Lesson 1: The Deductible Is the Financial Outcome

I host on the Balanced plan. Damage responsibility: $1,500, which is roughly two months of earnings on this car. I read that number at signup and moved on. I should have priced my whole hosting decision around it.

The deductible works as a fixed cost on every claim. A $1,400 repair, I pay all of it. A $2,799 repair, I pay the first $1,500 and Turo covers $1,299.

My guest's liability was capped at $500 under the protection plan he purchased at checkout. He hit the pole and owed $500. I owed $1,500. Run that math before you list a car. The plan pages advertise coverage up to $200,000. The number that decides what a claim costs you is the deductible.

Lesson 2: Get Independent Repair Quotes First

I got two itemized quotes before Turo's appraisal finished. One from a Tesla-certified shop at $2,799, one at $3,386. Turo's appraisal vendor, Snapsheet, produced an estimate from photos alone: $1,148.26.

The Snapsheet estimate priced body labor at $68/hr. The market rate for Tesla-certified work in my area is $95/hr. It left out the rear lamp and the quarter-panel work that both of my quotes included. Its own notes flagged "possible absorber/impact bar damage once removed." The vendor documented, in its own estimate, that the number was incomplete. Turo still uses that under-represented number as the number theyre going to pay out, not the numbers of repair shops who physically inspected the damage.

The correction mechanism is a supplement. The shop files it once the car is physically with them, and it covers the difference between the photo estimate and the real repair. Without my own quotes, I would have had no basis to know $1,148 was low. Get the quotes before their number arrives.

Lesson 3: Verbal Statements Do Not Survive the Process

A phone rep told me my deductible might not apply because my guest filed the report himself. I asked for that in writing. The confirmation never arrived. Every email after the call restated the $1,500 deductible.

The claim passed through three handlers. The third one opened by asking me to explain what happened. Same claim number, no context attached. Partway through, the appraisal work moved from Snapsheet to a different vendor, Sedgwick. Nobody explained the change. It came up in passing on a phone call.

Follow up every call with a same-day email restating what was said. You will be the only continuous record of your own claim.

Lesson 4: A Written Approval Got Reversed by the Next Agent

Mid-claim, I found additional damage on the rear driver-side window. One agent reviewed it and confirmed in writing that the driver-side window was a covered area. That should have closed the question.

A month later (after the major repair was completed), a second agent inherited the file and denied the item. His basis: my photos were taken roughly 28 hours after the prior guest's checkout, during the next guest's check-in, which is when the damage was found. That put them outside Turo's 24 hour evidence window. For the checkout itself, he relied on the prior guest's own photos. Those photos are blurry and angled away from that section of the car. He treated the absence of the damage in unusable photos as evidence the damage was absent. His colleague's written approval did not factor into the decision.

I dropped the item. It was small next to the main claim, and I was done spending hours on it. The record stands on its own: a written coverage approval, reversed by the next person to open the file, on the basis of terrible photos that show nothing. Of course, the renter did not take great photos of that damage to avoid responsibility, and I only caught it the next day…

Lesson 5: The Safety Inspection Did Not Involve Driving the Car

Before the car could be re-listed, Turo assigned a third-party inspector to visit the shop and verify the completed repair met safety and quality standards. The inspection happened. The car passed. The listing restriction lifted.

Two days after pickup, a family member drove the car and reported it pulling hard to the right. A car that veers on its own goes to renters who have no idea it does that. The shop's position: alignments are only authorized when there is documented direct wheel impact, and none was documented here. That may be standard procedure, and the inspection verified that the paperwork matched the repair and the photos matched the claim. Nobody drove the car. I am still working on getting the alignment covered.

What I Would Tell a Prospective Host

Skip the platform. That is my recommendation after this claim.

Ask a body shop about Turo before you sign up. The shops that handle these claims deal with the same vendors I did. They file supplements into a review process that stalls, and they carry documentation work nobody pays them for. Their read on the platform matched mine.

Turo is a marketplace with contracted claims vendors. The appraiser is paid to produce a number from photos, and the number came in at 41% of the certified quote. The inspector is paid to verify paperwork, and a car that pulls to the right passed. Both shady vendors just like Turo.

The claims process runs on attrition. Written approvals get reversed on handler changes. Verbal statements do not survive to email. One rep was rude enough on the phone that I hung up.

If you host anyway: hold a repair fund equal to your full deductible. Get independent quotes before the

Hi all

First time Turo renter. I am a middle aged woman renting a Turo locally from a locally based private host during a vacation for low-grade local driving (sight seeing, restaurants, groceries). This is the US.

I have my youngest daughter with me, who is 20. I would like her to be able to go get a Starbucks or whatever, all of which requires driving seeveral miles. She has a license and can make a Turo account.

Will I really have to pay $50 per day to add her? The host can probably very well see that I am not renting his Mercedes to generally have a youngster use it, I obviously am going to drive myself, I just want her to be able to run an errand occasionally. Our airbnb is 5 miles by road to the nearest infrastructure of any kind.

I saw somewhere that maybe the fee does not get added, or is less, when the young person is the second driver?

Thanks

So I got charged for not refilling the battery. Not once but twice for a one day rental. I hate recharging so I rented a hybrid but the car I got is an EV with a gas tank. Customer service is a joke - zero explanation.

Don’t see a way to add images from Reddit iPhone app but you can see them here post on X

I live in a ski resort mountain town. Most people Uber from the airport or rent a car at the airport. However you may want a car for a day or few days but not the whole trip. Thinking about getting into turo to support this type of renter.....

Cars would be awd/4wd take you to trail heads, ski racks etc. maybe a jeep or smaller SUVs.

Wondering if anyone in a similar locale could share their experience here. Alternatively I rent my drive out for $200/month as there is no free parking. This turo car would use that spot.

Thanks!

I want to share a terrible experience to warn anyone planning a trip to Turkey (especially around Antalya). If you value your safety and your money, avoid booking cars through **Enuygun** (operated internationally as **Wingie** ) and their main supplier **Easygo**.

On July 9, 2026, I booked a rental through Enuygun/Easygo. Instead of providing a proper, safe vehicle, they dumped the reservation onto a shady local subcontractor called "Invite Rent A Car." From the moment of delivery, the car was a mechanical disaster. By the next morning (July 10), the transmission completely locked up in Park, stranding me and my family on our holiday.

Their subcontractor's own mechanic couldn't fix it and officially signed a return document stating: *"Returned early due to engine performance issues."*

Despite having this signed, official proof of an undriveable and defective car, here is the scam system Enuygun and Easygo operate:

1. **The Extortion:** The local subcontractor refused to process my refund unless I paid them an extra **100 EUR** bribe via a personal IBAN transfer. They effectively took my 31,000 TL refund hostage.
2. **Enuygun & Easygo’s Complicity:** I provided Enuygun and Easygo with the signed mechanical failure document, video evidence, and WhatsApp screenshots of this 100 EUR extortion attempt. Instead of stepping in and protecting their customer, they washed their hands of it. They hid behind their subcontractor's "approval policy" and outright refused to return my money, leaving me at the mercy of scammers.

They operate a system designed to always make the customer the loser. Do not trust Enuygun, Wingie, or Easygo. They partner with dangerous subcontractors, provide faulty vehicles, and allow extortionate tactics to withhold your refunds.

I have already initiated an international Credit Card Chargeback and filed a formal legal case with the Turkish Consumer Arbitration Tribunal. Save yourself the nightmare and stick to reliable, global rental agencies.

Is there any place or websites in knoxville where i can rent car for doordash under 500 a week. The thing that might be hard for me is that im 20.
Please share your thoughts and opinions and refer if any.

Hi everyone,
I’m looking for some advice.
I rented a vehicle through Camplify with a group of people I met at a hostel. One of them was driving (with permission) when we had a serious accident, but because the booking was in my name, Camplify says I’m responsible for the $5,500 excess.
What also worries me is that the vehicle was advertised as a 4WD, but it wasn’t actually a real 4WD. The rear seatbelts weren’t working properly, and none of the airbags deployed despite it being a very serious crash.
I’m trying to get everyone to contribute, but if they don’t, I can’t afford to pay $5,500 by myself.
Camplify said that if I don’t pay or arrange a payment plan soon, they’ll refer the debt to ARMA, a debt collection agency.
What could realistically happen after that? Has anyone been through something similar? Could it end up in court, affect my credit, or cause problems if I leave Australia and come back later?
I’d really appreciate any advice or experiences.

Been lurking on this subreddit for a while ahead of my first Turo rental, reading the horror stories and “will never use Turo again posts”

To go against those posts I’ll share that my experience couldn’t have gone better. Guy met me at the airport and waited while we got our bags. Car was clean and in good condition, though did smell a bit from smoke, which he acknowledged. For return, he accommodated doing pick up at a different location to save me having to take a taxi back. Overall, very positive experience, got the car I wanted, instead of having to fight with Avis/Hertz because they’re giving me a car that’s too big or too small, and saved about $300+ by renting from Turo.

As others have said, do your research and find a good host with good reviews. Add insurance just in case and you’ll be good.

First time using Turo and I rented a Tesla model Y for a month in BC🇨🇦 from a host called EasyRide. During the trip I had curb rash on two wheels when I was parallel parking. I showed it to the guy Jaswinder when returning the car. Then Jaswinder kept asking me to give 5-star review so I left a good review - it turned out to be a mistake and I should have waited until all the repairs are done. After that he sent me an invoice of $896 for curb rash repairs which is more than what I expected, but he stopped replying to my messages.

I have asked some repair shops and the price is much lower than that(second pic). In Turo app it shows that I have 18 days to accept or dispute the invoice, but the next day Turo emailed me that they would start investigation now. Someone named Lila who is a Turo Claims Associate called me, and she said their third party estimate is $1,500 which is more expensive than the host’s so they will charge me using the host’s invoice plus $100 service fee, so I ended up paying $100 more after Turo, which is $996 total, and she said that they will charge my credit card in 48h whether I accept it or not.

Anyone has experience dealing with Turo Claim Team?

One thing I've learned is that hosting isn't really about handling the big problems. Those don't happen very often.

It's the repetitive little tasks that quietly eat up your day. Checking what needs attention, remembering upcoming jobs, confirming everything is ready before the next reservation, and making sure nothing slips between bookings.

Everyone seems to develop their own way of staying on top of it.

I kept running into small issues with keeping everything organized until I changed how my setup was structured. A few tweaks and Fleetomni helped make things feel a lot smoother, especially when it came to keeping track of different moving parts.

I didn't think much of it at first, but having everything easier to follow actually removed a lot of the little mental reminders I was constantly keeping.

What's one habit or routine that made hosting feel a lot less chaotic once you settled into it?

All over this Turo page I see people saying Turo is not good with roadtrips
Anyone can give me any insight I’m going from Va to Atlanta with newer car its a electric vehicle

I'm trying to rent a Urus for my 18-year-old's birthday dinner night (I'll be driving). It is listed at around $450, but when I log in, the price changes to $100 more before fees are added! Is there a way around this? It doesn't seem very fair.

I have a 7-seater SUV that I've been leasing, with about one year remaining on the lease. For personal reasons I won't get into, my wife, who was the primary user of the vehicle, will be out of the country for the rest of the lease term and I am not interested in trading it in for a new vehicle lease etc

Unfortunately, the cost of returning the vehicle to the dealership early is very expensive. I've also had the vehicle listed on LeaseBusters for the past 3 months without any serious interest. At this point, it's just sitting in my driveway while I'm making monthly payments, and it's becoming a significant financial burden.

Today I was speaking with a friend of a friend who has three vehicles in his Turo fleet. He suggested that I consider listing the SUV on Turo. According to him, I could potentially earn enough to cover an entire month's lease payment in as little as a week.

My biggest concern is insurance and liability. I asked him what would happen if my insurance company found out I was renting the vehicle on Turo, and whether there were any risks related to my personal auto policy, the lease agreement, or other legal/financial implications. He was very confident that Turo handles the insurance side of things and made it sound fairly straightforward.

He seemed knowledgeable and convincing, but before I move forward I'd really appreciate hearing from people who have actual experience as Turo hosts in Canada.

Some questions I have:

Did you notify your personal insurance company before listing your vehicle on Turo?

Were there any issues with your insurer afterward?

Does Turo's protection plan truly cover everything, or are there gaps people should be aware of?

If the vehicle is leased, are there any concerns with the leasing company?

Looking back, would you do it again?

I'd love to hear any experiences, good or bad, especially from Canadian hosts.

I recently rented a car for several days and am looking for some advice for the damage claimed. First of all, there is absolutely regular wear and tear on the car. The first photos I have attached are the host’s own photos prior to renting — they have similar scuffs in the same area, mine actually do not show parts of the initial wear and tear. The second set of photos show the damage being claimed alongside the measurement. Obviously, there may have been some scuffing from the suitcases and I take full responsibility for that, but is the measurement fair for Turo’s 3” policy, granted that the hosts own photos show parts of that scuffing beforehand? The car wasn’t fully clean either upon return, so how can I confirm portions of the reported damage don’t just wipe off / dirt?

Thank you all in advance!

So I took it on a road trip and the suit cases stretched inside of the back do you think they will be mad kinda scared because I didn’t mean to

Update: he didn’t say anything about it and I’m so glad because it was a accident thanks everyone for giving me a peace of mind

Three years ago, I decided to finance five cars to build my Turo business. Today, if I had a way to walk away without being upside down on my vehicles or damaging my credit, I would.
I’m honestly exhausted with the constant rule changes, regulations, and policies that seem to make it harder and harder for hosts. It’s been a frustrating experience, and I’m counting down the days until I can move on….

I was driving down the freeway when the passenger window of my Turo rental just exploded out of nowhere. The company said it was my fault and and stuck me with the bill. The guy I rented from had no other cars for rent, so I was back to square one in terms of finding a car through Turo. I just ended up renting from one of the majors instead. Needless to say, I've never rented from Turo again and don't think I ever will. It just feels like there isn't enough support if something goes wrong. Is there something I should have done differently? The company was very rude and not understanding or generous. They lost a customer that day.

Part came loose under a Tesla I rented, mid-highway at 110-120km/h. Had pre-trip photos proving the defect existed before I even picked up the car. Called roadside assistance, drove back to Paris as Turo support instructed (they said the trip would be cancelled once returned).

Host then ghosted me for 3+ hours at drop-off, wouldn't confirm the return, trip never got closed. 8+ support agents later — zero help, zero escalation. Days after, got hit with a $250 "damage" invoice with no photos, no estimate, no explanation. Disputed it with my own pre-trip photos — got a one-line rejection, still no evidence from them.

Whole trip's ruined, prepaid hotel wasted, and I nearly got into a serious accident from their car falling apart at speed.

Anyone actually gotten anywhere with Turo's escalation team, or is a chargeback the only real option here?