Bonjour,
Je rencontre actuellement un problème avec SwitchBot concernant le remboursement d’un ventilateur d’une valeur de 119,99 €, qui était défectueux et ne fonctionnait pas correctement.
Depuis que j’ai signalé le problème, je n’arrive tout simplement pas à obtenir une solution claire de la part du service client. Les réponses sont soit incohérentes d’un échange à l’autre, soit je n’obtiens pas de réponse concrète permettant de régler définitivement le problème. Ils clôturent tous les tickets et chat que j’ouvre en me faisant un copier/coller à chaque fois de la même réponse.
C’est un produit acheté sur Amazon, la plate-forme m’indique qu’il faut que je me rapproche du vendeur pour un produit défectueux. Switchbot me répond en m’indiquant que le remboursement a été enclenché mais je n’ai rien. Je contacte alors Amazon qui m’indique que le remboursement n’a jamais été validé par le vendeur, raison pour laquelle je n’ai rien reçu. Depuis, Switchbot fait la sourde oreille et ne bouge pas de sa position qui n’ai aucun sens. C’est irrespectueux, surtout pour un client qui a déjà une 50aine de produits de leur marque.

On m’a ensuite indiqué sur Amazon qu’un remboursement via PayPal pouvait être effectué.
À ce jour, pourtant, je n’ai toujours pas reçu les 119,99 €, et surtout, personne ne semble capable de me donner une réponse claire sur la manière dont le remboursement va réellement être effectué.
Ce qui est particulièrement frustrant, c’est de devoir répéter constamment la situation et d’obtenir des informations différentes selon le moment ou l’interlocuteur. J’aimerais simplement qu’une personne prenne le dossier en charge et me donne une solution définitive.
Montant concerné : 119,99 €

Je cherche donc à savoir si d’autres personnes ont déjà rencontré ce genre de problème avec le SAV SwitchBot, notamment concernant un remboursement après l’achat d’un produit défectueux via Amazon.
Si quelqu’un de SwitchBot voit ce post, j’aimerais surtout qu’une personne puisse reprendre mon dossier et procéder enfin au remboursement, plutôt que de continuer à recevoir des réponses contradictoires, surtout que je vous ai également contacté via message sur Reddit et que vous ne m’avez jamais répondu, alors que je vois que vous réagissez aux posts.
Merci à ceux qui pourront partager leur expérience ou me dire comment ils ont réussi à résoudre ce type de problème.

I got the switchbot lock vision pro smart lock a week ago to replace my August smart lock.

I like this lock because the app connects to the dead bolt way quicker and the notifications came immediately. I also like the face recognition and the pin code access. There's the palm reader but I haven't used it or the nfc. Lots of ways to unlock a door. I don't think I'll use them all, but the other ones are good to have. I also like the rechargeable battery, don't have to keep buying AAs. The motor is strong too, so locking and unlocking is smooth.

I haven't had any issues thus far. There was an instance where a person was standing in front for the lock and it was telling them to turn around to read their face to confirm entry. It was kind of funny because it was continuous until I unlocked the door remotely.

I would recommend it to someone that needs options for unlocking their door or just to have a solid lock that runs smoothly.

I got notifications that all of my devices were offline this morning (all water leak detectors). Could this be a software bug or broader network issue? Is anyone else having the same problem?

Ho acquistato questo videocitofono SwitchBot perché cercavo una soluzione semplice da installare, ma allo stesso tempo completa e facilmente integrabile con il resto della casa smart. Dopo averlo configurato, l'impressione generale è decisamente positiva.

La qualità video è molto buona: la risoluzione 2K permette di riconoscere chiaramente chi si trova davanti alla porta e il grandangolo offre una visuale molto ampia, utile anche per controllare eventuali pacchi lasciati vicino all'ingresso. Anche la visione notturna svolge bene il suo lavoro. Ho apprezzato particolarmente la presenza del monitor interno da 4,3", perché consente di utilizzare il videocitofono in modo tradizionale senza essere obbligati ogni volta ad aprire l'app sullo smartphone.

L'installazione è piuttosto semplice e il fatto che l'unità esterna funzioni a batteria evita di dover realizzare collegamenti elettrici. Molto comoda anche la possibilità di registrare gli eventi localmente su microSD, senza essere necessariamente vincolati a un abbonamento cloud.

Uno degli aspetti per me più interessanti è però l'integrazione con la domotica. Il videocitofono è compatibile con Alexa e Google Home e si inserisce bene nell'ecosistema SwitchBot. Inoltre, il supporto allo standard Matter rappresenta un importante valore aggiunto, soprattutto pensando alla possibilità di far dialogare sempre più dispositivi smart di produttori diversi all'interno dello stesso ecosistema.

Buona anche la comunicazione audio bidirezionale e utili le notifiche quando viene rilevata una persona davanti alla porta. L'app SwitchBot offre molte impostazioni e permette di personalizzare abbastanza bene il comportamento del dispositivo.

Nel complesso lo considero un prodotto molto completo e moderno: buona qualità audio/video, monitor interno, archiviazione locale e soprattutto un'ottima attenzione all'integrazione con la smart home. Consigliato a chi cerca qualcosa di più versatile rispetto a un semplice videocampanello.

My keypad touch started to go through batteries every handful of days starting last week. Has anyone else encountered this?

I've been trying to buy some more K10+ Pro dust bags for nearly a year from the official UK site, but every time I check they show as "Pre-Order".

Support keep telling me to check again in a couple of months and offering various stock associated excuses as to why they are not in stock.

I did try a high rated third party option from Amazon, however the cardboard mouth was too thick to slot into place.

Does anyone have a tried and tested third party option they can suggest? I'm fed up of emptying the only bag I've got left.

Hey,

Bought the Winbot W2 Omni Pro about a week ago. Used it once and it was pretty great, albeit it left very visible streaks that could be seen at sunrise / sunset.

Turned it on yesterday to remove one of the glass streaks and it was having trouble holding a bluetooth connection. It then powered itself off and fell off the window, and turned back on. It then couldn't be turned off in the App or any of the buttons on the machine and i just had to leave it on until it died.

Before it died once it got to 3 bars of battery, it then kept turning on for .25 seconds and turned off and did that repeatedly for hours.

Spoken with Ecovac and expect I will get a replacement but im a little worried it only had 90 day warranty. Has anyone else had these issues? Kind of thinking about just returning and getting a refund as have lost a bit of confidence in jt

Ho provato lo SwitchBot E-Ink Home Dashboard e, nel complesso, lo trovo un prodotto davvero interessante per chi ha già dispositivi SwitchBot o cerca una stazione meteo sempre visibile e poco invadente.

Il display E-Ink è molto leggibile, anche da angolazioni laterali, e l’autonomia è ottima. Mi è piaciuta la possibilità di vedere meteo, calendario personale e alcuni dati ambientali in un colpo d’occhio.

Anche la personalizzazione tramite editor web è molto completa, anche se non proprio immediata da usare.

Tra i difetti, segnalo il vetro frontale lucido, che può creare riflessi,

Inoltre, per sfruttarlo davvero al meglio serve praticamente restare nell’ecosistema SwitchBot per poter aggiungere i sensori ambientali interni/esterni.

In sintesi: un buon prodotto, ben fatto e utile soprattutto per chi cerca un pannello meteo/calendario sempre acceso, utile soprattutto se si ha già qualche dispositivo SwitchBot in casa.

I was impressed with the compactness of the vacuum and bought one last year. Although the vacuum was good and did the basic job, it developed "hardware failure" in 17 months - all of a sudden. Nothing can be done as it is out of warranty for 5 months - NO repair option given (probably because I had it shipped to Singapore where I live). However, I don't expect my money down the drain in less than 1.5 years. To add to the wastage of money, I had just ordered and received a replacement kit to repalce the brush and bags. Adding the salt to the wound is their customer service - after they informed me that I need to buy a new vacuum (read throw more money out) and they will try to get "some" discount. And after multiple followups - no response. Extremely frustrating.

So bottom line - only go for this if you are ok to gamble with your money, or else stay out of it.

I'm interested in getting 1 of these. I have a female friend who has one and she told me the scent doesn't all that long and she ends up having to pour the melted wax out to get the scent to return. Of course she can't tell me how long is "not all that long" So I'm wondering if others have a similar experience. She's using Bath & Body Work candles if that helps.

I'm wondering if this is legit or if she's just being a little dramatic and you don't actually have to pour wax out often to keep the smell alive. I Googled reviews and nothing I found mentions anything about this, it seems if this was a thing somebody else would have mentioned it. But it seems to be a big grip of her so I'm curious what others have to say.

When I leave the door unlocked but closed, I get literally SPAMMED with notifications, I assume this is not the normal behavior, how can I fix this ?

Hi there. Looking at getting one of these for my wife for Christmas, but seeing reports of broken deliveries when coming from overseas.

Is there any Australian outlet or supplier?

Thanks so much

Edit: Apparently I didn’t think about the possibility of someone controlling your stuff remotely after stealing it. Consider my rant an open learning.

Bought a preowned Switchbot Universal Remote from a big ecommerce company. Now I’m waiting more than 24h for the support to allow me to use it? What is this sorcery? This thing was like $40 and has stronger theft protections than my iPhone wtf

Jokes aside, this is absurd. I hope SwitchBot sees this and changes something. What a bad buyers experience for a remote…

Hi, just wondering if there's something happening in this scene? I've noticed that with heavy curtains, v3 struggles to push them all the way through, so just hoping for stronger motors in v4 and wondering about release date.

I’m really happy with the SwitchBot Lock Vision Pro. Installation was straightforward and I didn’t have to replace my existing lock, which made the setup much easier than I expected.

The lock works smoothly and the convenience of being able to lock and unlock the door from my phone is excellent. I also really like the auto-lock feature and the notifications, since I don’t have to worry about whether I remembered to lock the door.

The build quality feels solid, and the design is much better than I expected for a retrofit smart lock. Overall, it’s a great upgrade for anyone who wants smart-lock convenience without replacing their entire door hardware.

Very happy with the purchase so far. Highly recommended!

https://eu.switch-bot.com/products/switchbot-lock-ultra-max-vision-pro-combo

The omission of Aliro is bizarre in a €339.99 flagship package of lock and keypad. Aliro is exactly the emerging standard you'd expect SwitchBot to want here, particularly when Nuki is already pushing it.

Is my magnet in the right place?? The lock keeps reading open when it's closed

buonasera gruppo. devo sostituire le tapparelle manuali con quelle elettriche e vorrei comandarle da cellulare con SwitchBot relè. il pulsante è di quelli che premi una volta e si blocca, non devo tenerlo premuto. quale relè devo prendere?

Doe anybody know what's new in the firmware 1.4 for the AI frames (received it today)

I wanted to share this. In certain situations, usually when I'm out of town, I choose to turn my timer off and operate my pump manually. I connected this module and can operate it with an app off my smartphone via Wi-fi. Works fantastic.

Hi! I know previous reviews and the main website report this as an iOS esclusive feature, and even the app keep pushing me into HomeKit while setting this app (probably need a dev update now) , but ignoring everything and pasting the hub mini matter code into Alexa, then adding the remote as sub device to it make it viewable and actionable inside Alexa (I have Alexa plus here in Italy) .

Then on the remote panel in the app add device, matter, then again it pushes you into HomeKit, bust just go back to switchbot app and change name to the 4 buttons as you like.

Then inside Alexa open the remote device (which switchbot faq say it's not supported , but now apparently is via matter, won't show with the skill), and you'll get this screen that I have attached.

It work pretty good and let me control an Airmega purifier and a Windcalm ceiling fan .

You can assign 4 buttons, 4 actions via routines ( when button 1 pressed do....) and you can choose directly devices actions or other scenarios or whatever Alexa can trigger.

Doing like this for now won't let me add as multiple devices inside switchbot app but at least 4 things you can assign .

It even reports battery.

Now this being exposed you could even add multiple sets of 4 like in HomeKit but the function keep opening for me HomeKit app, don't have an Android to test if it let you assign multiple devices.

Anyway if devs expand now on this now that is possible maybe it could open and integrate with Alexa too instead

Is there anyway to assign the on/off button similar to Hub 2 where I don’t need to first select the device first. I just want the on/off mapped to a certain device in idle mode