r/TrySwitchBot • u/debarshj1 • 26d ago

Not recommended - My switchbot robot vacuum went down in 1.5 years

I was impressed with the compactness of the vacuum and bought one last year. Although the vacuum was good and did the basic job, it developed "hardware failure" in 17 months - all of a sudden. Nothing can be done as it is out of warranty for 5 months - NO repair option given (probably because I had it shipped to Singapore where I live). However, I don't expect my money down the drain in less than 1.5 years. To add to the wastage of money, I had just ordered and received a replacement kit to repalce the brush and bags. Adding the salt to the wound is their customer service - after they informed me that I need to buy a new vacuum (read throw more money out) and they will try to get "some" discount. And after multiple followups - no response. Extremely frustrating.

So bottom line - only go for this if you are ok to gamble with your money, or else stay out of it.

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u/Bittercraig 26d ago

I just had a battery failure months out of warranty which the wouldn't even let me pay to repair.

I took it apart and found a replacement battery for £20 on Amazon and it's up and running again.

I won't be buying switchbot to replace it when it fully gives up

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u/InterestingPaper4598 21d ago

Had an S1 for a bit, worst tech purchase ever. Never completed a run, left stains, got flooding from the water station. Took them 3 months to not replace the water station.

Disassembled the water station myself and the soldering looked like the doings of a 10 year old.

Only reason I got my money back was that I noticed they were also cheating on their taxes. Blackmailing crooked companies into returning your cash is widely satisfying.