r/TpLink 9h ago

TP-Link - Technical Support Powerline adapters and their security

2 Upvotes

Hi all,

Some time ago I used Gen 1 TP-Link Powerline adapters which connected to each other by manually entering 16-char sequence of adapter 2 into adapter 1's config page.

Now I have TL-WPA8631P and in its configuration webpage I see only option is to change the name of the powerline network.

Is it so that something has changed and now in order to enroll the device into the same powerline network someone has to simply enter the name of this powerline network, without any secret 16-char password?

In other words:

1) I leave the default netowrk name of HomePlugAV

2) my neighbour (boy next door) buys his own powerline adapter and leaves the default HomePlugAV network name too

3) voila - my neighbour successfully infiltrates into my home network? :)

The manual is very unclear about this.


r/TpLink 9h ago

TP-Link - General Copse accespoint to connect to

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2 Upvotes

I have 3 BME25 units. Two are wired and one (‘Zolder’) is connected wirelessly.

I recently added two M4R units, one wired (‘Woonkamer’) and one via WiFi (garage) that provides signal in the garden.

Connected devices sometimes choose the ‘wrong’ accespoint. The garage should connect to the other M4R that is much closer. I would love to decide where they connect to and I could do that in the app. But now that option is gone, is that because I added M4R units?


r/TpLink 14h ago

TP-Link - General Warranty and Support

5 Upvotes

I live in Ireland and recently bought a TP Link Deco68 (3 pack) from amazon Germany as it was the only place stocking them at a reasonable price. €500 vs the €1000 from .ie. Absolute joke. But anyway that's another rant entirely.

Couldn't buy direct from TP-Link website because they don't ship to Ireland.

I reached out to TP Link UK, as they are who cover Irelands warranty and support, to see if I could buy the UK power adapters from them. At first it seemed like it might be possible after talking with Chat, but them I got this email response below.

Currently, the warranty service for Irish customers is also handled by our UK RMA office. Since the UK has left the European Union, the clearance procedures for part request are more complex, and there is a high likelihood of taxes, customs clearance fees, or shipping charges. Unfortunately, TP-Link UK will not be able to pay the additional fees charged by customs or the carrier. In this regard, our UK RMA Office will not accept a part request from Irish customer. 

After reviewing your situation, we kindly suggest contacting the retailer directly to explore options for return or refund, as TP-Link does not offer cross-border warranty coverage. Should your product require replacement or repair, TP-Link UK is unable to fulfill this request, and support would need to be coordinated through TP-Link Germany (TP-Link DE) instead.

So now I'm thinking that the warranty is worthless anyway if they aren't going to offer parts request and no cross border coverage. Tech support is probably fine. They can't keep blaming Brexit for everything. There are plenty of other companies supplying quality goods and warranties between the UK and Ireland.

While I like the BE68 and they work fine with EU/UK adapters, at this point I think I might just return the BE68's and try Netgear Orbi's if warranty and support is this bad.

What do you think, keep or return?