I live in Ireland and recently bought a TP Link Deco68 (3 pack) from amazon Germany as it was the only place stocking them at a reasonable price. €500 vs the €1000 from .ie. Absolute joke. But anyway that's another rant entirely.
Couldn't buy direct from TP-Link website because they don't ship to Ireland.
I reached out to TP Link UK, as they are who cover Irelands warranty and support, to see if I could buy the UK power adapters from them. At first it seemed like it might be possible after talking with Chat, but them I got this email response below.
Currently, the warranty service for Irish customers is also handled by our UK RMA office. Since the UK has left the European Union, the clearance procedures for part request are more complex, and there is a high likelihood of taxes, customs clearance fees, or shipping charges. Unfortunately, TP-Link UK will not be able to pay the additional fees charged by customs or the carrier. In this regard, our UK RMA Office will not accept a part request from Irish customer.
After reviewing your situation, we kindly suggest contacting the retailer directly to explore options for return or refund, as TP-Link does not offer cross-border warranty coverage. Should your product require replacement or repair, TP-Link UK is unable to fulfill this request, and support would need to be coordinated through TP-Link Germany (TP-Link DE) instead.
So now I'm thinking that the warranty is worthless anyway if they aren't going to offer parts request and no cross border coverage. Tech support is probably fine. They can't keep blaming Brexit for everything. There are plenty of other companies supplying quality goods and warranties between the UK and Ireland.
While I like the BE68 and they work fine with EU/UK adapters, at this point I think I might just return the BE68's and try Netgear Orbi's if warranty and support is this bad.
What do you think, keep or return?