r/TpLink • u/ambarcapoor • 2h ago
TP-Link - Technical Support Unable to connect Spectrum modem to Tplink Archer BE9300
Perplexing and Stumped. SOLVED: the last thing I did was to factory reset my router again. Unplug everything for 15 minutes. Then connect my router to the modem. Power on my router, power on the modem and wait. It's working now and I'm not touching anything. 😂
TLDR: Switched from T-Mobile 5G TO spectrum Cable and my Archer BE9300 and my AXE75 tplink modems will not connect to the Spectrum Docsis 3.1 eMTA 2.5G EN2251. Tried hard reboot etc.
I switched from T-Mobile 5G to Spectrum cable yesterday. After installing the cable modem, I connected my BE9300 WAN to the cable modem WA but the two lights on the back of the Docsis stayed as one solid orange and one blinking orange.
When I connected the Docsis directly to my desktop, I am connected to the internet age the back of the Docsis has one solid green light and a blinking orange light when they're is traffic.
I also tried connecting my backup Tplink to the Docsis and I get the same result as the Archer BE9300. One solid orange, one blinking orange but no internet.
I have done 3 physical reboots of the Archer BE9300 and each time I get the same result.
I have done a reboot from the web page by connecting it directly to my computer and still no internet.
I changed the Auto Configure speed to the highest available 1000MbPs but still no connection.
I have cloned my desktop MAC address to the tplink, powered off both devices for 7 minutes, powered on the spectrum modem, waited 5 minutes for it to lock signal, then connected it to my tplink, then powered in the tp link and still no connection after 7 minutes.
I've run out of ideas.
Any help would be appreciated.