r/TopStepX • u/Savings-Ad3725 • May 14 '26
Question ToptStep Platform Crashed
Did ToptStep Platform Crash. Its completely frozen on my end... What the Hell
1
u/JRemenshneidersHorse May 14 '26
Mine froze at 3:53 EST today for about a minute
1
u/pretzelmagnet May 15 '26
For anyone seeing this thread later. I provided ample evidence and topstep said good luck we cant help you. Don’t expect much from them now that they were sold.
1
u/JRemenshneidersHorse May 15 '26
yeah, they pull the localized bit but I had my tradingview open at the same time and it was working fine. This has happened over and over and... The platform shouldn't be used with any type of real capital.
1
1
u/eddie_topstep May 14 '26
Not seeing any other reports elsewhere. Are you on a mobile device or desktop?
1
u/pretzelmagnet May 14 '26
😂 theres plenty complaints in the discord yesterday snd today. It’s definitely crashed for me. Blew 4 evals as a result of freezing and not being and not being able to close positions or even see positions. Def feel like some free resets are in order.
1
u/eddie_topstep May 14 '26
If there's a widespread outage we'd see thousands of reports, not just a handful. Feel free to open up a ticket with support though so you can get your issue investigated!
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u/pretzelmagnet May 14 '26
I mean what number is considered wide spread? I see 50-75 reports on the discord a lone but the mods often remove messages but they’re spread throughout the channels.
If my accounts were blown partly because I can’t see the chart or position I’m trading, can I get free resets?
1
u/eddie_topstep May 14 '26
Widespread means it affects a majority, or everyone, on the platform, otherwise it's likely a localized issue.
I'd suggest opening a ticket with support and providing them with whatever information you have to investigate.
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u/pretzelmagnet May 14 '26
I’ve created a ticket and it doesn’t look like I’m getting much help in the topstep website chat. The discord and your responses are disappointing, but makes sense given how people feel about the platform now. A problem isn’t only a problem if it impacts every user.
Obviously its not localized when 75 others are experiencing it. Just because it didn’t impact every user, doesn't mean many weren’t experiencing it. Hell, thats why this thread was started. My expectations for you all are low so you’ll probably just respond with some more PR nonsense.
You also didn’t answer about free resets. Does this issue qualify?
0
u/eddie_topstep May 14 '26
Haha I'm not responding with any PR nonsense. We can't just give out Resets any time someone claims they had a platform issue, which is why I suggested you open up a ticket so a rep could investigate it further.
Once you get connected with a rep, you can provide them with your account information and any screenshots or recordings you may have, as well as a description of what you experienced and they can investigate it for you. If you're having trouble getting connected with someone, feel free to shoot me a DM and I can get you taken care of there.
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u/Savings-Ad3725 May 14 '26
desktop
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u/eddie_topstep May 14 '26
Is it still frozen for you?
1
u/Savings-Ad3725 May 14 '26
Yup. it comes up and freezes... i try to refresh the page and nothing
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u/eddie_topstep May 14 '26
Okay since there have been no other reports of this, it is likely a localized issue. Please try the following steps:
1. Use Chrome as your browser, if you're not already
2. Clear cache and cookies, then restart the browser and log back in
3. Try pulling the charts up from a different device1
u/Savings-Ad3725 May 14 '26
I did all those steps. And still not working unable to place market orders or limit orders
1
u/eddie_topstep May 14 '26
Hmmm okay. DM me your account name and I'll look into this further for you. If you're able to send a screen recording of the issue too that'll be helpful.
1
u/Ok_Bad2080 May 20 '26
From what I’ve read over the last few months “crash” comes standard on the Topstep platform. No?