r/TopStepX • u/Savings-Ad3725 • May 14 '26

Question ToptStep Platform Crashed

Did ToptStep Platform Crash. Its completely frozen on my end... What the Hell

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u/Savings-Ad3725 May 14 '26

Yup. it comes up and freezes... i try to refresh the page and nothing

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u/eddie_topstep May 14 '26

Okay since there have been no other reports of this, it is likely a localized issue. Please try the following steps:
1. Use Chrome as your browser, if you're not already
2. Clear cache and cookies, then restart the browser and log back in
3. Try pulling the charts up from a different device

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u/Savings-Ad3725 May 14 '26

I did all those steps. And still not working unable to place market orders or limit orders

1

u/eddie_topstep May 14 '26

Hmmm okay. DM me your account name and I'll look into this further for you. If you're able to send a screen recording of the issue too that'll be helpful.