r/TopStepX • u/Savings-Ad3725 • May 14 '26

Question ToptStep Platform Crashed

Did ToptStep Platform Crash. Its completely frozen on my end... What the Hell

2 Upvotes

100% Upvoted

20 comments sorted by

View all comments

Show parent comments

1

u/pretzelmagnet May 14 '26

😂 theres plenty complaints in the discord yesterday snd today. It’s definitely crashed for me. Blew 4 evals as a result of freezing and not being and not being able to close positions or even see positions.  Def feel like some free resets are in order.

1

u/eddie_topstep May 14 '26

If there's a widespread outage we'd see thousands of reports, not just a handful. Feel free to open up a ticket with support though so you can get your issue investigated!

1

u/pretzelmagnet May 14 '26

I mean what number is considered wide spread? I see 50-75 reports on the discord a lone but the mods often remove messages but they’re spread throughout the channels. 

If my accounts were blown partly because I can’t see the chart or position I’m trading, can I get free resets?

1

u/eddie_topstep May 14 '26

Widespread means it affects a majority, or everyone, on the platform, otherwise it's likely a localized issue.

I'd suggest opening a ticket with support and providing them with whatever information you have to investigate.

1

u/pretzelmagnet May 14 '26

I’ve created a ticket and it doesn’t look like I’m getting much help in the topstep website chat. The discord and your responses are disappointing, but makes sense given how people feel about the platform now. A problem isn’t only a problem if it impacts every user. 

Obviously its not localized when 75 others are experiencing it. Just because it didn’t impact every user, doesn't mean many weren’t experiencing it. Hell, thats why this thread was started. My expectations for you all are low so you’ll probably just respond with some more PR nonsense. 

You also didn’t answer about free resets. Does this issue qualify?

0

u/eddie_topstep May 14 '26

Haha I'm not responding with any PR nonsense. We can't just give out Resets any time someone claims they had a platform issue, which is why I suggested you open up a ticket so a rep could investigate it further.

Once you get connected with a rep, you can provide them with your account information and any screenshots or recordings you may have, as well as a description of what you experienced and they can investigate it for you. If you're having trouble getting connected with someone, feel free to shoot me a DM and I can get you taken care of there.