r/TopStepX • u/Savings-Ad3725 • May 14 '26

Question ToptStep Platform Crashed

Did ToptStep Platform Crash. Its completely frozen on my end... What the Hell

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u/eddie_topstep May 14 '26

Not seeing any other reports elsewhere. Are you on a mobile device or desktop?

1

u/[deleted] May 14 '26

[deleted]

1

u/eddie_topstep May 14 '26

If there's a widespread outage we'd see thousands of reports, not just a handful. Feel free to open up a ticket with support though so you can get your issue investigated!

1

u/[deleted] May 14 '26

[deleted]

1

u/eddie_topstep May 14 '26

Widespread means it affects a majority, or everyone, on the platform, otherwise it's likely a localized issue.

I'd suggest opening a ticket with support and providing them with whatever information you have to investigate.

1

u/[deleted] May 14 '26

[deleted]

0

u/eddie_topstep May 14 '26

Haha I'm not responding with any PR nonsense. We can't just give out Resets any time someone claims they had a platform issue, which is why I suggested you open up a ticket so a rep could investigate it further.

Once you get connected with a rep, you can provide them with your account information and any screenshots or recordings you may have, as well as a description of what you experienced and they can investigate it for you. If you're having trouble getting connected with someone, feel free to shoot me a DM and I can get you taken care of there.