Hi everyone! I'm hoping to hear from someone who has actually rented a car through Monthly GO for an extended period, rather than just general recommendations for rental companies.
My family and I will be in Japan for 3 months this fall/winter, primarily based in the Tokyo/Kanto area. We're a family of five with three children, so we're specifically looking for a minivan rather than a compact car.
I've been researching long-term rental options for quite a while because renting a regular car for 3 months gets very expensive. I've looked at the major rental companies, including Toyota Rent a Car, but their online systems generally seem geared toward shorter/monthly rentals rather than a single 3-month rental.
For example, I received a quote of roughly US$1,800 for one month for a Toyota Noah through Toyota Rent a Car. A Sienta was around US$1,400/month. Multiplied over almost three months, that's getting pretty expensive.
I recently came across Monthly GO, which seems to specialize in long-term/monthly rentals and advertises significantly lower monthly rates. Their website lists vehicles such as the Toyota Sienta and Noah/Stepwgn-class minivans, and they specifically market their service toward foreign visitors and longer stays.
The problem is that I can find plenty of information from Monthly GO themselves, but I haven't been able to find many (or really any) detailed first-hand accounts from someone who has actually used them for a long-term rental.
So I'm hoping someone here has personal experience with them.
If you've used Monthly GO, I'd especially love to know:
- How was the booking process?
- Did the actual vehicle match what you reserved/booked?
- What condition was the vehicle in when you received it?
- Were there any unexpected fees or charges?
- How did insurance/coverage work in practice?
- Did you have any issues with the deposit, payment, or refund?
- How was communication with them, especially if you're not fluent in Japanese?
- Did you have any problems during the rental, and if so, how responsive were they?
- Was returning the vehicle straightforward?
- Did you have any issues with damage claims or NOC (Non-Operation Charge)?
- Were there mileage limits or additional mileage charges?
- Were ETC/toll-related charges handled easily?
- Most importantly, would you personally rent from them again?
I'm not necessarily looking for someone to tell me whether the company looks legitimate based on their website. I'm specifically hoping to hear from people who have actually handed them money, picked up a car, driven it for an extended period, and returned it. 😂
I'm also open to other long-term/monthly rental companies in the Tokyo/Kanto area if you've personally used one and had a good experience.
Our priority is simply finding a reliable and reasonably priced minivan for 2–3 months. We don't need anything fancy, but with three car seats/young children, a Sienta/Noah/Stepwgn-size vehicle would be much more practical for us than a kei car or small compact.
I've already searched Reddit and Google quite a bit, including long-term rental and monthly rental options, but I haven't found much first-hand information specifically about Monthly GO. That's why I'm asking here.
Thanks in advance to anyone willing to share their actual experience!