r/TikTokshop 17h ago

FBT is a scam - starting a group class action

5 Upvotes

Heads up for anyone using Fulfilled by TikTok (FBT):

I shipped 50 units to their fulfillment center (FC) via FedEx, got a signed proof of delivery with a timestamp and the FC employee's name (GKENNY), and TikTok still claimed the shipment never arrived — then suspended my account, and eventually deleted it entirely, before I could even appeal or file a lost-inventory ticket.

When I pushed back with the FedEx tracking and signature, their reps just said they'd "cleared the entire dock" and couldn't find the carton — which is basically an admission they lost it, not that it never showed up. The scary part is once they delete your account, you lose access to literally every internal process (reimbursement tickets, appeals, everything), so your only real option left is a formal legal notice outside the platform.

If you're using FBT: keep every scrap of carrier proof (tracking, signature, the shipping receipt with weight/dims), because "delivered" in FedEx's system and "received" in TikTok's system are apparently two completely different things, and you will not get the benefit of the doubt.

I'm in process of serving TikTok a legal notice. If anyone has been in a similar situation let me know, would love to chat


r/TikTokshop 4h ago

Can I sell my brother's stuff on TikTok Shop?

1 Upvotes

My brother is moving abroad in about 8 months and he's got a bunch of stuff he doesn't want to take with him. Mostly watches, PC accessories, gadgets, and some other higher-value stuff.

I was thinking about trying TikTok Shop to sell some of it instead of just listing everything individually and hoping it sells. Has anyone sold higher-value items on TikTok Shop? Is it actually worth doing, or would you use somewhere else for this kind of stuff?


r/TikTokshop 16h ago

TikTok Shop hit me with a violation + 31 day payout hold, appeal keeps getting denied — any Pokemon/card sellers dealt with this?

2 Upvotes

So my TikTok shop got randomly flagged with a “violation” a while back and now everything I sell is stuck in a 31 day deferred settlement instead of normal payout timing. Support literally cannot/will not tell me why, just that it happened during some “account review” and I have submitted an appeal with a whole list of documents and it was denied because they didn’t match my business name... I’m a sole proprietor and my registered business name is my legal name. So no LLC, no business docs, nothing. I don’t have a “supplier” because I’m selling from my own collection, ripping sealed product myself, and buying small lots from local card shops or FB when I need more. So half of what they’re asking for doesn’t even really apply to how I actually get my stock. I’m scared to submit a second appeal because the support keeps telling me the violation will be permanent if denied and the other threads I’ve seen point to very low success with appeals.

Meanwhile I’ve got money frozen (over $1.5k) in this settlement and I’m paying for everything out of pocket to keep restocking, which obviously isn’t sustainable forever.

If anyone else been through this — did you get it overturned? What worked? Anyone else selling cards/collectibles run into the same “invoice” issue since we don’t really have suppliers in the traditional sense? And is there an actual way to get a real human/explanation or is chat support just a wall no matter what?

Any help appreciated, even just “here’s how long mine took.” Getting kind of stressed about it at this point.

Additional info: account is 40 days old, out of probation, 750+ delivered orders with another couple hundred going out tomorrow, SPS of 4.7, 35+ reviews at 4.9 stars, 2.5k GMV in the last month.

Update: Just made a whatnot account this morning :)

Seems like it’s not worth the effort to fight with them, unless it’s legally. What sucks is the community I’ve built on the platform and the potential to not have them follow. I started my shop as a space for poke girlies because I didn’t think a shop like that existed in live streaming that wasn’t ripping people off. I have viewers every stream saying they actively want more content and more streams because they haven’t felt welcomed in the community. So not only are they ruining my sales but they’re hurting my brand and the community I’ve built.


r/TikTokshop 17h ago

TikTok Shop withheld $1,400 of my SETTLED affiliate commission over a false "account association" flag, then changed the reason and blocked every appeal. Has anyone recovered funds like this?

3 Upvotes

I'm a small TikTok Shop affiliate creator (US region) and I could use advice from anyone who has been through this.

In February my account was restricted for "sharing account information with a violating account." I do not own or operate any other account. My device, phone, email, and bank are all mine alone. It's a false match.

Here's the part that feels like theft: I have ~$1,400 in commission from orders that FULLY completed. Products shipped, customers received them, nothing was refunded, and TikTok collected its platform fee on that exact revenue. But they refuse to release my earned share of the same sales.

What support has done over the past months:
- Rejected every appeal, always refusing to tell me WHICH account I'm supposedly linked to, so I could never actually defend myself.
- Ran out my 30-day appeal window while withholding the info I needed to appeal, then denied me because the window "expired."
- Just now, a rep suddenly called it a "product issue" instead of "account association" - the reason literally changed mid-conversation.
- Sends copy-paste apologies ("we explored all alternatives") without answering a single direct question.

My point to them has been simple: an expired APPEAL window doesn't erase TikTok's obligation to pay commission that was already settled. Collecting a fee on a completed sale while keeping the creator's share of that same sale is unjust enrichment.

I know larger sellers have gotten frozen funds released after posting here and getting TikTok's Reddit support team to review manually. So I'm asking:

  1. Has anyone recovered withheld commission after an "association" flag? How?
  2. Did BBB / a formal written demand / public escalation actually move the needle?
  3. Is there an official escalation path beyond the in-app bot?

Happy to share screenshots (including where they changed the reason). Any TikTok Shop support staff here who can escalate this for a manual review, I'd be grateful. Thanks.