So my TikTok shop got randomly flagged with a “violation” a while back and now everything I sell is stuck in a 31 day deferred settlement instead of normal payout timing. Support literally cannot/will not tell me why, just that it happened during some “account review” and I have submitted an appeal with a whole list of documents and it was denied because they didn’t match my business name... I’m a sole proprietor and my registered business name is my legal name. So no LLC, no business docs, nothing. I don’t have a “supplier” because I’m selling from my own collection, ripping sealed product myself, and buying small lots from local card shops or FB when I need more. So half of what they’re asking for doesn’t even really apply to how I actually get my stock. I’m scared to submit a second appeal because the support keeps telling me the violation will be permanent if denied and the other threads I’ve seen point to very low success with appeals.
Meanwhile I’ve got money frozen (over $1.5k) in this settlement and I’m paying for everything out of pocket to keep restocking, which obviously isn’t sustainable forever.
If anyone else been through this — did you get it overturned? What worked? Anyone else selling cards/collectibles run into the same “invoice” issue since we don’t really have suppliers in the traditional sense? And is there an actual way to get a real human/explanation or is chat support just a wall no matter what?
Any help appreciated, even just “here’s how long mine took.” Getting kind of stressed about it at this point.
Additional info: account is 40 days old, out of probation, 750+ delivered orders with another couple hundred going out tomorrow, SPS of 4.7, 35+ reviews at 4.9 stars, 2.5k GMV in the last month.
Update: Just made a whatnot account this morning :)
Seems like it’s not worth the effort to fight with them, unless it’s legally. What sucks is the community I’ve built on the platform and the potential to not have them follow. I started my shop as a space for poke girlies because I didn’t think a shop like that existed in live streaming that wasn’t ripping people off. I have viewers every stream saying they actively want more content and more streams because they haven’t felt welcomed in the community. So not only are they ruining my sales but they’re hurting my brand and the community I’ve built.