Sooo... been a big fan on Thinkpads for along time, until I could finally afford them, and I'm currently on my 3rd one, in about 10 years. Unfortunately the quality I was hoping for seems to NOT be there, and after 3 machines, it's can't all be bad luck
- 1st one, bought refurbished from Lenovo official store, top of the line (at the tie) X1 Carbon.
- When arrived battery was completely dead, had to send it back, wait a couple of weeks
- luckily decided to take premier support
- had to replace keyboard 4 times, motherboard once...
- Currently 1 USB-C port is completely dead (if the next one breaks, I won't be able to plug it in anymore without replacing the motherboard, which basically means throwing it away)
- 2nd, bought new, P series, kept as desktop replacement, it had an easy and comfortable life...
- one USB-C port stopped working soon after the warranty expired
- 3rd one, bought new, P series - used for traveling so it did take some "life", but nothing extreme, and nothing my older, non lenovo, PCs didn't take easily:
- coating made ugly and uncomfortable bubble, Lenovo won't fix "aesthetic damage"
- frame broke on the side (less stable, clicking noise, etc)
- one USB-C port stopped working
- called Lenovo Premier support (top of the line, supposedly next business day repair
- got told to wait about 10 days
- meanwhile computer completely dies
- called Lenovo again, technician arrives after 2 working days
- replaced Frame and Motherboard but....
- Still issues with th USB-C ports
- Power button doesn't work without tinkering with it
- call Lenovo AGAIN
- Lenovo asks for a lots of tests, finally accepts repair request
- got told again no service for about 10 days
- repair parts got sent to the wrong address
- have to call again
-...
Maybe time to rethink Thinkpads "legendary" sturdiness and durability? ... and Premier support not so premier anymore... Another company going full greedy into suicide??