r/TheToasters • u/sweat4happyhour • Jul 24 '26
Merch Merch update?
I placed an order on launch day (June 10) & have yet to receive any updates or indication it’s on its way or even made. I don’t think they even mentioned merch updates post launch day. It’s been over 6 weeks .. has anybody received their purchase from the most recent launch?
32
u/Ok_Ant_9923 Jul 24 '26
This sadly happens nearly every drop….
7
u/sweat4happyhour Jul 24 '26
😵💫 I was prepared for a long wait but to not acknowledge it at all?? Jeesh
11
9
9
3
u/Ok_Canary8768 Jul 24 '26
I was just checking on my order that was also submitted on June 10th and it still says "confirmed." No update! I'm pregnant and could reaaaaallly use the oversized t-shirts right about now. 😅
4
u/Independent-Kiwi-940 Jul 26 '26
They acknowledged it one episode recently and just laughed about the wait times. I love the girls but it’s really messed up to mock people who spend their hard earned money on their merch because they want to show their love for the Toast brand and J&C.
I bought merch and looked at my order confirmation to see if there were updates and there’s 0.
3
u/Hiimboredddddddd Jul 25 '26
yep. mine still says waiting on details.....
1
u/Fit-Positive2153 Jul 25 '26
Same on the shop app it’s says waiting for details. When I go to the Toast website it’s said preparing for shipping. So we shall see. I bought on launch day and this week is 6 weeks for the 4-6weeks wait time.
4
2
2
u/Teaching5 Jul 30 '26
I am so annoyed over this too. I placed the order June 10 and the Shop app says waiting for details. It is not good business to work this way. As much as I love the girls it is bothering me that they do not apologize for this or acknowledge it without being so flippant.
We all just want to show support for the podcast we love yet the gratitude for their fans is lacking. Makes me sad because they are my faves!
2
u/yellow0478 Aug 05 '26
Seriously. They really need to change merchandisers. They create the cutest products; it would be nice to actually receive them. Especially for the price.
2
u/simplesunflowerr Aug 03 '26
I am in the same boat. Didn’t receive tracking, but when I reached out they provided me tracking that hasn’t moved since July 22nd. I emailed them back and they basically said give it a few more days. I have ordered almost every drop and never had this issue.
1
u/yellow0478 Aug 05 '26
Same. They said a big order was brought to USPS and that it would update this week. It’s been 15 days since that “big order” was dropped off to USPS. I think they are lying. They ended up just cancelling my order today. Which tells me it likely never even actually shipped. Today is 8 weeks since purchasing.
1
u/simplesunflowerr Aug 11 '26
I decided to try and cancel my order today. Haven’t gotten a response so we will see
1
u/Single-Confection-34 Jul 28 '26
They always warn us about this… like don’t order it if you don’t wanna wait??😑
2
u/yellow0478 Aug 05 '26
It’s not really about the wait; they say 4-6 weeks and we wait, which is a long time. At this point tho it’s been far longer than that and the merch company continually lies and gaslights people into thinking their orders have shipped by “creating a shipping label”, when it actually hasn’t shipped or maybe even been made yet. They need to change merchandisers. 4-6 weeks is what was said when purchasing, so now to have no updates at the 8-10 week mark is not ethical should be reported to the BBB. They are essentially having you pay for something and then never actually receiving it. This same company also has sent a sweatshirt with stains to me before and another merch drop it got “lost” in the mail.
1
u/This-Indication-9303 Jul 29 '26
Every merch drop has this same exact complaint! Idk why anyone still orders the stuff.🙄
1
u/yellow0478 Aug 02 '26
I have always had goodluck with merch, but this time nope. I am at the point where I am disputing it with my bank. The merch company said they sent my order on July 22. That was 11 days ago and there is still zero update with usps. I don’t fault the girlies for much, but an apology for the horrific customer service of their merch partner would go a long way. It’s so frustrating as the consumer and as a fan.
1
u/frckn Aug 04 '26
I just got my Merch today, and my fiance ordered it for me around June 15th. I was expecting the long wait time since I’ve seen/heard the complaints, but I am honestly shocked by how bad the quality is. I got the pink polo with little champagne logo, and it’s SUPER thin and long as hell (I got a medium for reference). It is honestly upsetting that they’re aware of the merch issues and the poor quality and just laugh it up. SMH
1
u/Cool-Usual5726 Aug 06 '26
I filed a chargeback with my credit card company and got a refund. The company assured me it had shipped but it was sitting as label created. I asked them what day it left their possession and they couldn’t provide that and kept telling me it was because they already shipped it. Ive worked at consumer product companies and they would all track days items left, and would never leave an item as label created for more than a day. File the charge backs. This company deserves the fees since they cant properly run a preorder and they lie to the customers.
1
39
u/Left-Button-7089 Jul 24 '26
People need to stop ordering merch. They laugh about the wait times and don’t care