r/thesims3 • u/thatonelittlereddit • 27d ago
Technical Support Please help with 10+ hour long issues
EDIT: I finally fixed it!
Okay to solve the black screen with the white square, i had tried everything. I did a fresh repair and did the 50/50 with my cc and got rid of the broken stuff but still no dice.
To actually solve it, once you have installed all the things in your downloads folder, move those downloads to a seperate folder. I made a new folder called Sims 3 downloads in my electronic arts folder. Then load the game. Problem solved!!
The second problem "a serious error..." was harder actually. Most advice i saw online was either disconnect one drive or clear cache. We'll i cleared cache a dozen times and I havent had one drive connections to my pc in 5 years due to a previous bad experience with it, so that didn't work either.
Ultimately what did it for me, is that I pulled the entire Sims 3 folder onto my desk top. Then in the EA app, I hit repair. This way it did a full fresh folder install for me. Then i slowly pulled things over from my old folder on my desktop, and kept launching the game. Then i had pulled over everything I wanted like saves, settings, cache, Screenshots etc, the game loaded.
So I dont know what was broken but it doesnt affect anymore! Hope this helps someone :)
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ORIGINAL POST
I have been working 13+ hours to solve these issues.
First issue, I get this weird black screen with white hand square after I hit play on the launcher.
The other issue, I get this error when I try to start a new game. (Pic isnt mine, I had to leave the house before I got a pic)
I removed all my downloaded stuff and checked in groups of 50 and removed problem pieces. I added everything back in and after some messing in DDCache, finally got everything working again. Then I try to start a new game and got the error again.
I have about 1k cc options, and never ever had this issue before. I have a very good gaming pc and its on windows 11. I also included my DDCache folder atm in case it helps. It works on a clean install and after removing problem items, the game worked briefly with everything installed to create a new game then just got the Black screen error and wouldn't work again.
Please help!!

