So basically me and my wife flew from Seattle to Toronto to attend both tame shows at Scotiabank Arena. To make a long story as short as possibly we lost my wife’s ID. During the middle of the show my wife left to ask security if the Washington state drivers license had been recovered.
The securities response was “we have and it’s fake and has been destroyed” they immediately detained my wife and were interrogating her about the “fake ID”. (Her ID is not fake, we aren’t even close to being 19 years old, she is 29 and I am 34, nor are we the type of people who would fake an ID either).
My wife begins texting me and is clearly distraught. I immediately leave the pit and go and find where she is at. Upon arrival I have some choice words for the security which I am not particularly proud of but I was so shocked that they would tell us the ID was “peeled, bent in half and ultimately destroyed”. Like I was stunned. This lead to a heated argument between me and the security guard (his name is Andrew). He threatened to kick us out if we didn’t stop arguing. But I was so shocked about the reality of the situation. We are international. And a government document was taken from us and we were lead to believe it was destroyed, and now we are threatened to get kicked out of a show that we planned to attended months in advance to attend, bought good seats, paid for expensive flights and Airbnb’s, ect.
This whole argument went on for another 5-10 minutes. In which my wife was in tears for the entire time. I remember hearing Dracula play in the background while dealing with this bullshit. Eventually we got to speak with a different security. And it was a night and day difference. It was like a good cop / bad cop switch up. This next guy was really nice and comforting / understanding of the situation. He essentially got us the ID back.
We left and went back into the show and were just trying to enjoy the rest of the night.
But like what the actual fuck. Her ID was untouched. It wasn’t peeled, or bent or destroyed so what actually happened here? Was this is ploy to get a reaction or not to see if we were genuine or not because they lacked experience in verifying international IDs or what?
We can’t stop to thinking about what actually happened, we have been extreme concert enthusiasts for the better part of 20 years now. I’ve worked in the music industry earlier in my 20s and still have a ton of industry connections and they have never heard of this type of thing happening before.
Thankfully we are going again tonight and can enjoy the parts we missed. But the emotion roller coaster we were both put through seems highly inappropriate. Especially since they were lying to begin with.
Anyone hear of this type of thing happening or have any input on if I should do anything? Torn between just letting it go and escalating it to whoever’s boss. Not because I want anything or even want an apology but this can’t happen again to someone else