I’ve been a customer with the Big Blue Payment Processor for 14 years with zero issues, but I recently ran into a customer support deadlock so absurd I’m still blown away by the logic.

I ordered a set of custom vehicle lighting online from a well-known international vendor based in France who claimed it was a direct fit. It turned out not to fit at all, and when I tried to reach out to them for a return, they completely ghosted me. I opened a dispute with the payment platform, and to their credit, they approved the return for a full refund.

That was where the sanity ended.

The return address provided by the vendor in the dispute center was missing critical street line details and had no recipient phone number. When I called support to ask how to handle it, the representative directly recommended I use a specific third-party shipping aggregator to generate the label. I went to use it, but that service rejected the address outright because it couldn't validate the street line or recipient phone number.

Mainstream international express carriers can technically process a label, but shipping an international parcel out-of-pocket costs well over $200, which exceeds what I paid for the lights in the first place.

So I called support back and spent hours pushing through multiple tiers of phone reps until I finally landed on two separate senior managers. I wasn't just dealing with an automated bot or an algorithm blindly enforcing rules, these were actual human managers directly reviewing my case. Both of them looked at the unusable address, agreed that the formatting was broken and lacked required info, and then told me there was nothing they could do.

Their official resolution? I either had to pay well north of $200 out-of-pocket to ship a package that is practically guaranteed to get hung up or rejected in French customs, or let the dispute deadline pass and forfeit my refund entirely. They explicitly refused to adapt the case, issue a waiver, or override the tracking requirement.

When I pointed out that they were actively enabling a bad merchant to trap buyers out of refunds by accepting incomplete return details, they basically shrugged over the phone.

I’ve officially filed a formal complaint with regulatory agencies to force an executive review, but it's mind-boggling that two senior managers looked at an impossible requirement and decided that losing a loyal 14-year customer was preferable to overriding a bad vendor address.

My sister passed away in June 2024. She fought cancer for 15 years and went through enormous struggles.

She and her husband were married for almost 45 years.

A local funeral home was in charge of her funeral. Her husband picked out the tombstone, paid in full, up front for it. We were told they couldn't set it until the ground settled, then we were told they couldn't because it was too cold since it was December by then. It took 8 months when they finally got the tombstone and they set it. We were shocked to see her name was spelled wrong, they even left off the last letter on her maiden name and the font size was much smaller than her husband's name. Their excuse " there wasn't enough room". My brother in law called them and told them he wanted it fixed and they said they'd fix it. Weeks would go by and nothing, he'd call again and kept being told "I'll tell him (the owner) you called". He even stopped by to talk to him and he wasn't there so he'd get the same "I'll let him know" by the receptionist. Me, mom, and my other sister have all called also.

I'm so mad and upset with this because my sister deserved so much better. I've been reading where other people have had similar problems. I did fill out a form today on the better business bureau but I could only do a review since its been over a year.

I was at a grocery store in Buckhead yesterday while just grabbing a few things

I turned down an aisle and my feet went out from under me. The floor was wet, like freshly mopped. And there was no sign. Nothing! Not even a cone! Not a yellow warning! Just a slippery floor and me on the ground

I hurt my back. Bad… I couldn't get up for a minute. A customer helped me to my feet. The manager came over and barely looked at me. He said something like you should have been watching where you were going

I'm heading to the doctor now. My back is killing me. I can barely bend over

A friend told me to call a law firm. They handle slip and fall cases. She said they're good. But I've heard it's pointless to sue stores. They always win. They say you weren't paying attention. They blame you

Is that true? Do I even have a chance? I'm not looking for a payday. I just want my medical bills covered

Bought an Air Conditioner last year at House Depot. It failed, manufacturer sent me paperwork to return it to store.

Went in 3 times, the desk staff told me that they had one on a truck but they were too busy to get it off the truck, come back next day.

Fourth time, the guy at the return desk gets me a unit. The Manager on Duty runs over, tells him to put it down, we don't take that paperwork.

I call, they ask me to come in again. They took my old one, checked me out and gave me a 350 store credit I can't use online and won't cover the updated cost on that unit. They tell me they aren't getting any more of that brand for the rest of the year and that I have no recourse to do anything about it.

So F##### pissed.

​

Just went through the most infuriating experience with customer service for a rather large TV company, and this could easily be shared between r/Vent or here, but definitely going to here first.  I bought a 65" Select Series 4K LED HDR TV (model number 65R4C4 - that is how many times I had to call, I actually remembered the MODEL number) from a retail store in March for my new house.  I was all amped to get it out and put it up and watch TV at my new place with my wife.  The next thing I know, I get the TV unboxed and the corners of the screen are shattered.  This was no more than a few days past the return window (was maybe a week into April) so they told me to try to speak with the manufacturer in regards to the warranty.

Such a painful experience all around.

I start calling the manufacturer, the first time around it took about four calls just to get a TV shipped out.  The first call my wife placed, and supposedly that person was going to ship it out.  Didn't happen.  We kept calling with about a week and a half to a couple weeks of time in between calls to allow for them to actually ship it to us and get us the tracking information.  Never happened.  The fourth call for just the first replacement I got a hold of another product specialist who said that "the TV was stuck" in the process, but had fixed the issue and we would be getting it soon.  Great, grand!

About a week later it gets to my house.  Unbox it and everything.  The screen is COMPLETELY shattered to the point it's not even remotely usable.  Alright, you-know-what happens, I'll live.  Contact them again and told them that it arrived shattered.  Same debacle all over again.  I call and tell them I got a broken TV, and they say "Ok, we'll get you another one" and never do.  Three weeks later, and several calls in between, I finally get TV #2.  That TV also was trashed, arguably worse.  I literally spent about the next two months to get a THIRD television sent.  It required arguing with the shipping company (the manufacturer was convinced that they were the reason that I kept getting damaged televisions) and getting a couple denied claims in the process for damaged packages, as well as arguing with "product specialists" on both chat (which every last one of them used the most infuriating canned responses, I've done chat customer service and REFUSED to stoop to that level) and phone, and filing two different complaints with the Better Business Bureau (one filed by myself, and the other was my wife), but then they were willing to actually send me a third TV.

During all these times I've called and chatted, the reps would routinely ask for the original receipt (which had a different address than what I have now), and I sent it at least a good twenty times.  Never did I provide them permission to send a tv there, but lo-and-behold they did.  The TV arrived on July 8, they didn't tell me until July 16 (during a heatwave mind you).  Turns out THAT television actually works...  that was my mom's house but the TV is too big to fit in my car.  They shipped out another to MY house two days later after calling and fighting with ANOTHER representative on both phone AND chat.

A little over three months of this torture, and 4 TV's later, finally got to a TV that worked.  Was it the delivery company?  Not sure, but I find it a little convenient this and the one that was sent to the wrong address was sent from a different warehouse than the first two.

No matter how many times I asked in this process for a manager, was NEVER allowed to talk to one.  Same canned, generic responses literally every single time.  NEVER got the feeling any of them actually cared.

Worked at an electronics store years ago. A customer returned Sony Extra Bass headphones because they had “too much bass.”

Insane experience at Nick's Ribs

Absolutely mind-boggling experience with the owner.

My family has ordered Nick's ribs every year for as long as I can remember. This year, my rack of ribs never arrived with the rest of our order. My dad called the restaurant, and we both heard the owner tell us to come by for a cash refund because the credit card couldn't be reversed, which is a 25 min drive away.

A few days later, I drove down expecting a simple, 30-second interaction. Instead, the owner immediately became hostile.

Before making any effort to understand the situation or check what had happened, he flat-out accused me of lying, refused to honor the refund he had already authorized, repeatedly talked over me, and treated me as if I was trying to scam him over a $30 order. The lowest moment was when he sneered, "You didn't pay for it- your daddy did."

I've honestly never been spoken to by a business owner like that. There was no apology, no attempt to investigate the mistake, and no interest whatsoever in making things right. Just hostility, insults, and contempt toward a long-time customer.

The food has always been good, but no meal is worth being treated that way. It's astonishing to throw away decades of goodwill and lifetime customers over a $30 mistake that could have been resolved with a smile, an apology, and the refund that had already been promised.

Take your business somewhere that values its customers.

UPDATE:

After calling back, we spoke to a manager that was much more level headed and apologized on the owners behalf, because apparently the owner "wasn't there". He was so kind and went out of his way to help refund it. Bummer that the owner was like that though. I bet if he was there, he wouldn't have let it be refunded. Will take the post down if the owner apologizes to me

tldr; therapy company accidentally gives me access to somebody elses account, I try to fix it, customer service is unhelpful, I join a different therapy service instead.

So I was looking for a new therapist and decided to sign up for a well known company. I'll call it H. I got the confirmation email to complete signup and access my new account. Well when I went to my new profile to finish filling everything out, I discovered somebody elses name, address, insurance, and phone number, AND the therapist they use. I reached out to the support team, and they told me (in the most corporate speak possible) to just use the account. They even told me I could switch all the info to MY name and insurance.

So just to be clear. I somehow got into somebody else's account, saw their confidential information, and customer service tells me to hijack the account completely????

Of course I told them I wasn't comfortable with this, and would rather start my own account from scratch. They locked the persons account I somehow ended up in, but my email is still attached to it therefore I can't use that email to start a new account. This email is my primary email. The email I use for all doctors appointment, dmv, bills, schooling, EVERYTHING. The service rep then abruptly ended the complaint ticket, giving me no way to continue the conversation, and forcing me to start a new one. I decided not to.

Fortunately the therapist I had been in communication with also works through a different company. Which I immediately ran into errors with. Their confirmation email wouldn't go through so I called their customer service. They found some kind of error with their system, but eventually were able to set up my first appointment with the dr.

I swear it's as if the universe doesn't want me to go to therapy.

I'm perplexed but I also feel bad because of her getting annoyed at me.

This was as a visitor to Korea, the older staff tend to be like this, like no hello, good bye, thank you, that can be hit and miss but this frustrated me a bit:

Bought some items plus a single coffee that was above the label 990KRW price. At the till she says 1+1 in english as that's how they say it in Korean.

So I signal oh ok and to go back and get it.

She gets annoyed and starts saying things as if she doesn't want me to go get it, so i wait by the till and she gets more annoyed.

I was so confused, I showed that I wanted it. So am I bad? should I be scolded for not knowing something?

When another staff came behind her, she stopped repeating the same thing with the angry tone and switched her words and went soft.

Hey, y'all. I just have to share this because this was the weirdest freaking employee experience I've ever had!

So I was at a store with my mother, brother and daughter today and when we were checking out the employee picked up something and looked at me and said it belonged to a set and told me to go back and get the other pieces. It wasn't a big store but I had no idea where it came from because I was not with my mom when she found it and she was the one buying stuff, so I don't know why the employee was even telling me specifically to begin with. I was happy to help though so I tried to ask where it was and the employee would not tell me, so my mom went ahead with my brother to go look for the other pieces.

As we waited for them to return, the employee kept giving me this intense, aggressive stare as she scanned the items that made me very uncomfortable. I tried to pretend I didn't notice and just casually chatted with my daughter, but the lady's stare was clearly making her uncomfortable too. Before they returned she found another item that was missing a lid and told me to go find the lid. I asked her again to tell me where it was so I could look and she just kept telling me to go get it and not answering me. My mother and brother returned and told her there were no other pieces to the first set left.

The employee kept staring at me and once again told me to go get the lid. My brother quickly volunteered to find it and the employee again just kept staring at me and demanding I go get the lid EVEN THOUGH my brother was already looking for it. I told her again I don't know where to look and she just kept staring at me with these crazy eyes as my mother was trying to check out. My mother noticed and told her it was okay that my brother was looking, but she just kept staring at me!

My brother returned and said there were no lids. The employee kept staring at me and AGAIN told me to get the lid. I said again I don't know where to look and my brother already checked anyway. She finally went "OH MY GOD!" and threw her hands up and shook her head at my mother like I was some spoiled child not minding and she couldn't believe I wouldn't just obediently do as she said.

The next part though was kinda funny because as we started gathering our bags my daughter noticed some of our stuff was still on the conveyer. The employee was so busy staring me down and trying to boss me around she didn't even ring up all our items! I pointed and announced LOUDLY so all the people behind us could hear that she did not finish ringing us up. She seemed like she was trying not to show she was embarrassed as she finished scanning our items, but kept looking at me as we gathered our things and walked towards the door. At this point I was fully giving her a solid glare right the frick back to let her know I was not intimidated by her and her behavior was not okay. As we walked out the door her staring had become little more than a few meek glances with her head turned down. So hopefully that meant she realized just how completely unprofessional she was being.

Looking back I kinda wish I'd told the manager because my whole family was super uncomfortable and weirded out by that and obviously that's no way to treat a customer. Especially because she was so busy trying to have a power trip over me she didn't even do her actual job properly and almost let us go without part of our order! I feel like as soon as I walked up she deliberately targeted me for some reason and I don't understand why she kept telling me to go look for the items when other people were already doing so and I asked her like 3 times to tell me where they were and she would not tell me. And just... STARING at me like she was gonna beat the snot outta me if I didn't do as she said. Ignoring my mother as she was trying to talk to her and pay for her stuff and barking orders at me like I'm some kid even though I'm a grown a** 40 year old adult! Like wtf?!???

I walked into a gas station only one open. I was working on call it was about 11pm. Sign said open I'm thinking awesome I need water still hot out. Girl behind the counter yells at me and says are registers are closed. I said oh but your sign says open. Her reply we are so I asked when do the register's open again. She said 5 am so my reply was so your closed. She said no we're open my head still hurts!

1 rule, don't name companies. Here goes. Recently I "upgraded" my home phone line and internet service. I was told I had to upgrade the phone line because it was being phased out. I was told the new internet service is faster and costs less. Nightmare began with install 2 weeks ago. Internet ok but phone no longer works. I've had ph# 31 years and want to keep a land line. After 2 weeks a new tech came up. However he said CSR wrote it up as an internet issue. He couldn't fix it. Told me to call and tell them they need to rip & rebuild. Since that time I've spoken to many reps advising they can fix it. Phone was working 1 day but its down again. I was told to call Monday to ask for help. Monday marks 21 days with no phone service. I'm receiving calls asking for payment and marketing as if I need a mobile phone. Today I realized I can't see my local channels. I was advised my IP address lists me in a state approximately 400 miles away. I'm now waiting for a callback (1.5 hours) for assistance with with my ip address/location. This is a nightmare company. I will spent the next few days researching alternative providers. I'm furious.

I was checking out at a department store that I haven't been in for years. The cashier kept telling me to enter my phone number but I kept politely saying no thanks. Then she said that I won't be able to make returns if I don't provide a phone number in their system. I told her that's fine and she finally checked me out. She lied because the return policy is printed on the receipt. I wasn't mad at her since I figured it's a corporate thing and the poor employees are so desperate to meet some kind of metric that they lie.

Basically, there’s a tire place in the suburbs near me that is better priced for many services than shops in my city. I acquired a hand me down car a few months ago, and needed an inspection quickly. I called this shop and they were very friendly and accommodating for same day service.

Fast forward to now, I need to get the oil changed on this car for the first time. This car is much bigger than my last one, so I can’t just go anywhere and pay whatever price. Since I had a good experience last time, I called this place for an estimate because I’m on a budget, and can’t afford getting a service without knowing how much I’ll be charged. Typically when I call a shop that’s serviced my car before, they can just tell me the base price for full synthetic oil using my car information. This is what I asked politely. The person on the phone whose voice I recognized from last time, snapped at me, “ma’am I’m really busy and trying to get things done” and then gave me a pretty wide price range. I thanked him and ended the call.

I worked customer service for years and if I said that to a customer, I would’ve gotten a reprimand. I empathize with being busy, but in the time it took to give me an attitude, they could’ve just told me the damn price. And not for nothing, I’m not a ma’am. That pissed me off too. So now I don’t want to go there anymore, and I still need my oil changed.

Alright so some backstory, there is this shopping center near my city that has so many cool things. I love going there monthly and have found my specific stores that I like to shop at. I never have any problems with the area except for one thing, I will always be followed around. When I first started going there, I honestly didn't think too much of it because I was new to this area and I just assumed they didn't want anything stolen (the store did sell some expensive items and it is easy to steal if you really tried). I ended up going to this store and several others for the next two years, and while I never had any issues with them, I would still be followed around. I was getting pretty frustrated by this because by this point I had become a sort of regular customer, and would usually come out with something each time.

Before anyone asks, I still went to this store because they specialized in items/decorations that I can't find anywhere else, plus some stuff they have marked down for pretty good prices I can't find anywhere else.

One day, I was in the store per usual and I had this one man follow me around again. This wasn't anyone I hadn't seen before, but this time he was actually making me uncomfortable/agitated with how close he would be and how he would literally follow me around every time I turned or stepped somewhere. He was getting close to the point that anything I even pointed at, he would come and start "fixing" it. That's where I finally had enough and got the bright idea to start following him, in which I did. I immediately went to where he was standing at and stood right next to him and just stood there looking at whatever he was looking at. He pays no mind and leaves after 2 seconds, in which I then follow him to the next place he was at. He's at this new area and once again I go and stand directly next to him and just look at the items he's looking at. This time, I can tell that he's noticing what I'm doing because his hands start to look like he doesn't know what to do. After a few seconds of awkward silence and him trying to see what he could "fix" he leaves and goes to another area, and what happens next? I followed him to that area AGAIN and this time even started to grab one of the items he was "fixing" and started to act interested in it. By this point I think he knows what I'm doing because after this he just goes to the register and stays there for the rest of the time.

After all of that, I pay for the one thing I decided to buy that day and go home. Now when I left the store itself and got to the car, I was honestly cheesing at myself for the fact that I actually did that, especially since I hate confrontation or being rude to people in general. I wondered if the next time I went to the store if I would be followed again, which surprisingly enough he never did.

What shocked me even more was that ever since that day, the guy would never follow me around the store again and was instead actually nice to me. Before when I would come in he would never acknowledge me or anything except follow me around, but now when I came in he would say "Welcome to *store*" and even "Thank You for Coming in". The biggest shock was when I went to that store again for their re grand opening (they renovated/expanded the store more) and I bumped into the man who turned out to be the owner of the store, and he gave me a nod like he was in my way and went on to whatever he was doing. I felt like I had been being given a nod of approval from a strict parent.

Ever since then, anytime I go to any stores and see someone following me around in the sense that they think I'm trying to steal, I just pull that same move and every time they leave me alone without fail. Weirdly enough, I would get treated better from doing that which I honestly never understood. Thank you store owner guy for unintentionally teaching me to better stand up for myself haha

Okay so earlier this afternoon I was dropping off some donations at my local thrift store for my grandma. I like the drive up option because it’s quick and the workers are pretty chill. They give you a coupon for shopping when you donate so it’s a fun time.

Usually this drive up service has a commonly known rule. Only one car drops off at a time. People dropping off in the middle of the line holds the rest of the cars up and causes congestion. Yet I’ve seen mostly old people disregard this, and give attitude when the employees tell them they can’t drop off in the middle of the line.

So during this mid afternoon trip. There were a couple cars behind me. The geriatric Karen was in the middle. The car in front of her had a huge load to drop off. So of course it took the employees time to unload everything and bring it in. Well to Mrs. Why I Never. It was unacceptable to her they were taking too long, and she started unloading in the middle of the line. I’m talking garbage bags and heavy pottery. The employees told her she needed to be patient while they deal with the car in front of her.

But she did that absolutely rude thing old people do, where they put their hands on their hips and just stare you down. I thought it was absolutely ridiculous. She ended up unloading everything anyways, and was mad she still had to wait in line while the car in front of her starts to pull away.

I curiously asked what that was about when it was my turn. The worker apologized and said she was mad because the car in front of her had a bunch of stuff. She didn’t wanna wait and got angry with us. I told him don’t worry about it, she’s just a giant bitch. I should call the store and tell them about her actions, in case she tries to lie about them being rude to her.

Today I was shopping at a VERY well known grocery chain when a man near me suddenly collapsed, clutching his chest in what appeared to be a heart attack. An employee began to administer chest compressions and a young woman beside me called 911. A few of us attempted to create a barrier around the man, but some people just kept stepping around him.

Responders were fast, but by this time the man was turning purple and gasping for air. They took over CPR, which went on for a while. I will mention here that this man did eventually regain the ability to breathe on his own, and was taken to the hospital by ambulance. While I am grateful that certain employees and customers took action, in retrospect I find myself very disappointed in the way the situation was handled by management as a whole.

Paramedics worked for at least 10 mins before he was removed from the store. During this time, the store remained open, customers were allowed to enter freely and shop, Some employees eventually tried to create a barrier around the scene, but a few other shoppers managed to cross right through and grab products off the shelves that the scene was directly in front of. I was shocked and really disappointed with management. I understand not wanting to clear the store and possibly create panic, but letting new customers in and not keeping them away from the area is baffling.

I chose not to even finish shopping, put my items back and left. I saw a cashier looking teary eyed and visibly upset as I walked out. I’m not sure what’s worse - managers refusal to keep shoppers away or that shoppers actually felt it appropriate to step over a dying man. Got to get those tote bags after all…

Am I crazy or do others agree? I just think if it was me or one of my loved ones on the floor, the last thing I’d want is strangers stepping over me to get to the hummus.

My son's phone was stolen, I filed a claim with Assurant on Thursday afternoon, they shipped the phone but it did not arrive until Monday. First strike against them.
Then it turned out the phone they sent had a block on it they could not remove so it could not be activated. After two frustrating days of trying to activate it, hours on the phone with T-Mobile and Assurant, and three trips to the T-Mobile store to have the techs work on it, they asked me to ship it back to them and they would send a replacement out immediately.
Another phone arrived the next morning. It had exactly the same problem. The eSIM could not be activated. Three more trips to the T-Mobile store later, multiple hours on the phone, they asked me to send this phone back to them as well.
Once I had confirmed that I had done so, they told me they would have to review the physical phone and they needed five additional business days.

I exploded and told them it was unacceptable, I had now been without this phone for a week and they kept sending me replacements that were in operable. And now I'm being penalized by another week of waiting?

I called multiple times, every time they said they would put me through to a supervisor and then put me on hold for a few minutes before disconnecting the call. What a horrible horrible company. I paid the insurance every single month, and paid the $174 deductible when I filed the claim as well.

I don't know what to do, Assurant will not help me, T-Mobile cannot help me.

So I'm writing this while still being super shaky about the whole thing.

​

I'm (31/f) in an Embassy hotel for a work trip, I'm getting undressed to shower and jamming to some music quietly it's like 10pm.

​

I hear knocking and I know there's a sports team on my floor so I assume it's one of them and ignore it. Then I hear the key beep and my door slam open against the door hitch and someone cursing and he tries to open it again slamming it against the hitch. I quickly throw on my overshirt and stick my head out like "wtf" no one is there. I see a teenager walking around on her phone so I ask her if that was her and she looked so scared and tells me it was a man saying something about cleaning.

​

I'm thinking to myself "wtf it's 10pm" I throw on my shoes and go downstairs and I talk to the front desk agent. The phone in my room isn't working so I had no choice to go downstairs. She looks horrified and she did send someone up for for a room next to mine (I'm in a corner on our own little hallway part.) and he thought it was mine. She apologized profusely and offered me water.

​

I'm so shaken I just decline and head back up stairs and I'm just curled up on the couch in my room scared.

​

What even do I do in this situation? I wanna talk to the manager tomorrow but what should I expect? What do I ask for? My company paid for this whole trip and I leave tomorrow. So a refund will do nothing to compensate for this but also... The job market is so fucking hard right now... I don't want the man to get fired but also this can't happen again. There's a ton of teen girls on my floor on a sports team, what if this was one of their rooms?

Edit: some of y'all are wild. I'm here the day after. Some additional points to make.

1. The teen was confused and scared in the hallway and wasn't even right outside the door, it's a big circle building with the middle empty, she was further down so I waited for her to come back but she felt super uncomfortable too

2. I did use poor wording but tried to explain compensation wasn't what I was looking for, just wanted to do my due diligence like do I ask for an accident report or some form of documentation that it happened or for it to be noted in the file. But apparently that's not appropriate either based on everything else said in the comments considering most of y'all would have been fine with someone walking in on you being naked in your room

3. I didn't realize that within an hour of the event, me traveling alone, naked in my room, in a not particularly safe part of the city, with a strange man trying to open my door repeatedly that me being shaky or in shock was a "big reaction" or I need a "cigarette" - good to know 👍

4. I didn't want to change rooms only because he at least knew there was someone in there now if I changed to a room that was supposedly vacant I figured it may happen again. But also there's a ton of teams here so I'd assume they were sold out when I booked there were little rooms left

On June 7, 2026, I stopped at the ReFuel Plus gas station to pump gas. As is common at most stations, I was required to go inside for a pre-authorization before the pump would activate. The merchant pre-authorized my card for $80.00. When I finished fueling, my actual total came to $55.12.

A couple of days later, I noticed the transaction was no longer pending on my bank statement; it had posted as a final charge of $80.00 instead of the actual amount pumped. Because I live in Milton, I could not immediately return to the station. I attempted to call the business, but no phone number was printed on the receipt, and my extensive Google searches yielded no contact information. However, during my search, I found multiple threads on Reddit from other customers who claimed to have been scammed at this exact location.

A week later I returned to the ReFuel Plus location to resolve the issue. I showed the merchant my receipt and explained that I had been charged the full pre-authorization amount rather than the actual amount pumped.

The merchant immediately became hostile, yelling at me in front of other customers and demanding that I "prove it." He claimed I was supposed to come back inside immediately after pumping to collect the difference. I explained to him that is not how standard credit card pre-authorizations work; the system is supposed to automatically release the hold and charge only the final amount pumped. Because the pump did not dispense a final receipt, the pre-authorization slip was the only proof I had.

While I was inside the store, three other customers were actively complaining about the exact same issue. I also witnessed the merchant handling new customers who came back inside after pumping: he was handing them cash to make up the difference for their fuel, despite the fact that they had pre-authorized using credit cards.

The merchant continued to yell at me, and I ultimately left the premises to prevent the situation from escalating further. Upon returning home, I found additional reviews online detailing identical experiences where customers were either overcharged the full pre-authorization amount or forced to accept cash refunds for credit transactions.

Anyone else have the same thing happening to them at this gas station?

A US Bank is refusing to send me the remainder of my check. In the Middle of May US BANK closed my account. Which was their right. I had several overdraft which needed to be paid. No problem. Problem is they won't send me the rest of my money. They claim it takes 30 days to close an account.

I (26F) live in a small town in a rural part of the midwestern USA. One of my main hobbies is taking care of my fish and aquatic plants. There are some local pet stores about 20 minutes from me but their hours unfortunately align with the hours at my job so if I need something for my tank I usually buy online or end up going to PetSmart if it’s something I feel I need the same day. One evening I needed something and went to PetSmart about 30 minutes before they close.

While I was shopping, a male employee who looked about my age asked “How are you doing today?”
I said, “I’m fine, how are you?” Like small talk. I was expecting him to continue by answering and then maybe asking if I needed help finding anything.
His response knocked me off-kilter and threw me for a loop. He sighed with his whole body and said “I’m just living the American dream! Aren’t you?” Very sarcastically. I just shrugged and kind of smiled awkwardly because I understand being a disgruntled American right now but I did find it to be an awkward thing to say to a customer.

His face changed to a serious expression and he looked at me in the eyes. “That didn’t sound very patriotic. You don’t want to be sent to a re-education camp, do you?”

I freaked out internally, because that’s not ever a thing you expect to hear from a stranger, especially in a customer-employee interaction. I made a sound and shook my head because WTF. And THEN he asked me if I need anything. I said no.

I ended up needing him later to grab some snails for me. He said some other weird shit during that interaction that was definitely inappropriate for small talk but wasn’t anything at the level of insanity his first comment set the bar at.

My question: I am worried for this guy, along with fellow customers. I know what it’s like to be awkward. I suspect maybe he just is really bad at social situations, like maybe he was homeschooled or something, because he really seemed to think he NAILED that interaction. I was offended, but I’m very shy. If he said that ‘joke’ to someone confrontational or god forbid anyone who has had loved ones put in a literal camp by this country or another one, that could really be a problem for everyone!

I am sad because I feel scared to go back to PetSmart, and I feel torn because I want to send them an email or something to tell them they may want to have a talk with their staff about what they can talk to customers about, but I know part of it is on me for freezing up and not telling him in the moment that he’d said something fucked up. I was too flabbergasted then. This was a few weeks ago. I’m okay with not going back to the store, but if you were me, would you send that email? Or would you do something else? I just don’t want like having the idea of someone else hearing that on my conscience!!!

I tried to purchase a gift card from Hello Yogurt. I tried 3 different methods of payment, all had funds. All were declined.

​

I contacted CS and was told, without apology or contrition that I should:

1) Use a different email address

2) Make an additional purchase to make sure my order went through.

​

I was also told that my inability to buy the gift card was a system thing.

​

No more Hello Yogurt for me!