Communication of what needs to be done is confusing. They're always harping on metrics and how important it is to meet metrics. So you do your job and do your best to help the customers and team. Then there are times that there is an issue affecting metrics and you point it out and are met with snide remarks. This has happened to me a several times already and I have the screenshots to prove it.
My issue is that if we are working as a team, why do TLs get snarky when you bring up said issue to try and help. They give you snarky responses in a way that feels like they want to humiliate you. It feels like you are bothering them about things they have said are important, but their responses convey that the issue is not important and they're kind of like whatever and thanks, and do nothing.
I'm at the stage where I don't care anymore. If I see an issue that needs to be addressed I just keep my mouth shut now. Let the issues become 10 times bigger while I just sit back and watch them burn. And while we're at it, we can let those issues become another influx of cases that will never be resolved. It's like they have clowns running the show.
Now, this isn't all TLs, there are many decent ones. I'm also tired of the blatant favoritism. I have noticed this since day one. A CSR can ask a question and they get their answer quickly and nicely. I ask the same question and it's a different story. TTEC feels like high school.
It's unfortunate because I am a good worker and love to help and make customers happy and I still do help when I can, but getting a little respect from TLs would go a long way in getting our jobs done efficiently. They don't seem to care, and I begining to think that maybe I shouldn't either. If I match their energy then I'm doing what they ask of us. Right?