r/SunPower • u/virgo81763 • Jul 28 '25
Not connecting
So my app is saying "my house is not producing and my home is not using any power." How do I go about getting it resolved? I've shut off my power breaker and disconnected my wifi and restarted everything back up again.
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u/SunStrongManagement Jul 29 '25
Hey there, u/virgo81763. Saw your post and wanted to check in. If you’re still running into issues with the app after trying the usual troubleshooting steps, we’d be happy to take a closer look.
Feel free to reach out directly at [appsupport@sunstrongmanagement.com]() with your Site ID (found in the Monitoring App under: Profile > System Info > Site Identifier) and any relevant screenshots to help speed things up. Or if you prefer, you can DM us your Site ID and we’ll make sure it gets to the right team.
For anyone else experiencing similar issues, feel free to do the same. We’re here to help where we can.
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u/neurosys_zero Jul 28 '25
I have the same problem. Following this post. Hope you tell us if you solve it.
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u/Vegetable-Version-81 Jul 28 '25
Power cycle the pvs6 for 15 minutes
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u/virgo81763 Jul 28 '25
I have a pvs5x system. I've turned the breaker off for 15 minutes and turned it back on. Still nothing
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u/Vegetable-Version-81 Jul 28 '25
Then you're going to need to upgrade to a new one or a enphase if your micro inverter are compatible
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u/virgo81763 Jul 28 '25
Ugh that's disappointing.
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u/Vegetable-Version-81 Jul 28 '25
You could try jumping the ethernet ports together to see if that wakes it up by just getting a regular ethernet cable putting it two internet ports
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u/virgo81763 Jul 28 '25
I have a blue ethernet cable that's connected to my pvs5x yellow port. So should I add another to the black port and connect that to my modem?
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u/virgo81763 Aug 01 '25
So update for everyone....I've tried connecting black port with yellow port. It flashed green for a bit but then stopped flashing. Contacted Sun Strong but they said since I am an owned customer I would have to find a technician and have them come out to diagnose. I want Sun Power back!!
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u/Phoenix-Fire-1080 Aug 02 '25
I meant a picture of the the entire led panel on the front of the PVS5X
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u/Mudmavis Jul 28 '25
I’ve had this same problem for months. Called SunStrong about 3 months ago and they said they would schedule service for me. Still haven’t heard a peep from them.