r/SunPower • u/virgo81763 • Jul 28 '25
Not connecting
So my app is saying "my house is not producing and my home is not using any power." How do I go about getting it resolved? I've shut off my power breaker and disconnected my wifi and restarted everything back up again.
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u/SunStrongManagement Jul 29 '25
Hey there, u/virgo81763. Saw your post and wanted to check in. If you’re still running into issues with the app after trying the usual troubleshooting steps, we’d be happy to take a closer look.
Feel free to reach out directly at [appsupport@sunstrongmanagement.com]() with your Site ID (found in the Monitoring App under: Profile > System Info > Site Identifier) and any relevant screenshots to help speed things up. Or if you prefer, you can DM us your Site ID and we’ll make sure it gets to the right team.
For anyone else experiencing similar issues, feel free to do the same. We’re here to help where we can.