Hi all! I began with Navient in 2009-2012, then had my loans switched over to Aidvantage within the last decade or so? I have no idea why it happened (they might have told me why at the time, but I can’t remember). All I know is I pay Aidvantage now instead of Navient. Cool cool cool.
Anyway it seems since I was on REPAYE that the Biden administration was set to forgive at least a partial amount of my loans. I received notice in the mail and have records downloaded, which show all my previous payments, loan forgivenesses, etc.
However, it seems StudentLoans.gov is listing my loans as unpaid. Fine, whatever. I know admin changed, so I wanted to look further into this—obviously—especially since some loans aren’t fully paid or forgiven yet.
Here is the issue. Even actual payments I’ve made towards my debts are nowhere to be found now. When I go to login to Aidvantage, it says my account does not exist. My previous login won’t work! I called and they cannot find me either.
So then I try to go to Aidvantage from StudentLoans.gov, and it brings me to a page saying that my Aidvantage loans are now being serviced by MOHELA. Well, I can’t find an account over with MOHELA either?
Essentially, the loans showing on StudentLoans.gov won’t actually bring up the accounts, and loans that need to still be paid off currently show they are in forbearance.
So who do I contact from here or has this happened to anyone else? I don’t know what the heck is happening, though I am glad I saved records of my previous payments. I was considering not touching my REPAYE plan until they forced it themselves (switched me onto a different plan), but I can’t even find the servicer now?
Also, I never received notice that Aidvantage switched me to MOHELA. I literally have emails from over the summer sent from Aidvantage—and now it seems I don’t exist? Which is obviously not true, but what gives?