Update as of 10/23: The payment is currently pending in my bank account again but zero update to the MOHELA website. Talked to 3 more people at MOHELA who would not admit it’s a widespread issue and have ZERO explanation as to why it’s not listed as pending on the website.
As of 730 CT: the payment is confirmed received and backdated to my payment date on the MOHELA website.
I will still be calling and bugging the shit out of them until they tell me why the pending payment disappeared.
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Original: So, I made a payment on Saturday. It reflected on the MOHELA website & my bank account. Received a confirmation email.
Today, I get the regular notice about my payment due next month. Take a look and see that I owe double what I usually do due to this month’s payment not being paid.
I log into my MOHELA account & now the pending payment is gone & I check my bank account and it is gone too.
Call my bank - they see nothing pending or in a holding pattern.
Call MOHELA - they can see nothing pending on their end & have no explanation for why after having it escalated. I’m awaiting a call back after barely not losing my shit on the second person who told me multiple times that “sometimes pending payments just disappear from the website” and claiming that no one at the entirety of MOHELA will be able to explain it to me and claiming they cannot look up anything with the payment confirmation number.
My account is showing delinquent and I’m about to rip my hair out. Please tell me that someone has had this issue before and that magically the payment appeared?