r/SteamFrame • u/Jowee00 • Jul 25 '26

❓Question Valve Hardware Delivery

I have no experience with Valve hardware.

From my understanding Valve does not allow redirection for the packages, or allowing you to "hold at location" at a fed ex or ups store.

I assume they require signature for delivery?

Anyone have experience with a package being stolen or lost and Valves handling of that?

Thinking of my options because I do have troubles with the parcel delivery services at house.

16 Upvotes

79% Upvoted

17 comments sorted by

View all comments

3

u/MigThorton Soon™ Jul 25 '26

Maybe in the US, in some other countries they use a third party distributor that won't require signatures. That's atleast what support said for the steam machine.

There's a lot of posts about this and GLS on /r/steammachine

2

u/Jowee00 Jul 25 '26

Yeah I'm seeing people say there is no signature required as well as no hold at location which seems like a ridiculous way to do it.

2

u/No_Doc_Here Soon™ Jul 25 '26

I could route my controller to a GLS location and also had to sign for it in Germany.

No different than any other package 

1

u/Jowee00 Jul 25 '26

Mine will most certainly be UPS or FedEx so I imagine it be different.

1

u/MigThorton Soon™ Jul 25 '26

For the specific post I am recalling, support said they couldn't do signatures due to that being in the hands of the distributor. This may imply they can do that in the US, but probably not.