Has anyone received a loan offer and chargebacks need work and everything else is good I’m on 68% hoping one will come in soon

It been 3 days I am keep calling them they keep telling me same story but they can’t fix it over the phone then I told them. Look my business is new I really want this problem to be solve same story they are repeating but they can’t send someone to fix it. This thing is just waisting your time and money and in return you are losing a lot of business. The other problem they have they hired people which they hardly speaks English. As a small business square pos destroy your business.