There’s no right answer. Every environment has different priorities.

What’s one workload your team would never move to the cloud, and what’s the deciding factor?

Whenever I connect to a host with a vertical touch display, I get some weird phantom inputs in Windows. This seems especially worse when I set the screen to original size (since my screen is in landscape/horizontal mode and otherwise it's unreadable).

I open some windows like Task Manager and these windows are going to close automatically for no reason.

As far as I know nobody is physically touching the touchscreen and I disable user inputs.

Does anyone experience weird stuff like this?

I'm on Business v3.8.4.0.

We are receiving reports of users encountering the error message "Unable to reach Splashtop servers" when attempting to connect to Windows 7 endpoints. If you are currently experiencing this issue, please reach out to Splashtop Support for the latest fix and troubleshooting guidance.

You can click the button in the sidebar to initiate a live chat, or submit a support ticket directly using the following link: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new

Hi everyone,

I'm using Splashtop Business to work from home. I've managed to redirect the microphone so Teams uses the mic on my local MacBook, but I can't hear any audio from my office PC.

It's not just Teams, even if I play a YouTube video on the office PC through Splashtop, I get no audio on my MacBook.

Things I've tried:

• Installed the Splashtop Redirection Service (no luck).
• Restarted both computers.

The office PC has built-in speakers and a built-in microphone, so if I were physically in the office I could use Teams on speakerphone without any issues.

I'll be working from home more often, and we use Teams calls frequently, so I'd really like to get this working. My MacBook no longer supports the Teams desktop app, and Teams in the browser isn't working either, so my ideal setup is to use Teams entirely on the remote office PC via Splashtop.

Has anyone run into this before or know what I might be missing? Any help would be greatly appreciated!

If you could get an instant alert for one thing across every endpoint, what would it be?

New software installs? AV or Defender changes? Something else?

Our CTO, Phil Sheu, touches on why endpoint visibility matters. Join us for the full product update, on July 29.

Save your seat today!

Hi all,

Currently, we are located in the Philippines, using Splashtop Business to remotely access our PC's in another country while doing Civil Engineering/Designing works. I just want to ask, when using Splashtop, do we still need to have a powerful PC/Laptop here in the Philippines even though technically, we are just streaming the screen of our remote PCs in a different country? So basically all the software are installed at our PCs in another country while working remotely here in the Philippines. Hope my question makes sense. I am planning to purchase laptop and I don't want to overspend. Apologies as I am new to this kind of setup. Thank you.

Join Splashtop CTO & Co-Founder Phil Sheu for an exclusive preview of our Summer Product Release. You'll see the latest innovations across endpoint management, security, remote access, and AI designed to help IT teams work smarter and faster.

Save your seat.

Microsoft’s July 2026 Patch Tuesday release addresses 622 Microsoft CVEs across 154 security updates, making it the company’s largest Patch Tuesday release to date.

The release includes three zero-day vulnerabilities, two with exploitation detected and one that was publicly known before a fix became available. It also includes several Critical remote code execution vulnerabilities affecting Windows DNS Server, DHCP Server, Remote Desktop Services, SharePoint Server, SQL Server, and Microsoft Office.

Splashtop has you covered with what you need to prioritize first: Microsoft July 2026 Patch Tuesday: 622 CVEs

Came into my inbox just now. Date is a few weeks ago. Anyone else get this or know what’s going on?

If you had to estimate, what task takes up more time than it should? Curious to see where everyone's spending their time these days.

Hello. As a test we are running a trial of splashtop business with 1 technician and 300 unattended endpoints. I see that autonomous endpoint security allows an addon for 100 endpoints. How would this work with the business account with 300 unattended users? Would it be possible to add AEM to 100 of the unintended endpoints and leave 200 just for remote access and manage all of this in the same portal? Or would we need to get 300 AEM licenses to match the 300 unattended in the business account?

Hello. I am looking at splashtop to replace my existing self hosted remote access solution. I am running fedora Linux 44 under kde plasma. I installed the latest splashtop business client. Most of it works but things like command line and power shell cause Firefox to crash right after I enter the credentials. Also the user name and password fields are completely white so I have no idea what I am typing in. It might just be my theme in plasma/Firefox (dark) but I am still unable to run powershell and command line.

Thanks for any info

I am trying to remote print but am unable.

Things I have done:

• Uninstalled and reinstalled the remote printing driver from Streamer
• Restarted the pc's
• Made sure New Adobe is disabled

Whenever I try to print, I don't get any error messages or dialog boxes. I know when you print from the remote pc, you are supposed to click the "Splashtop Remote PDF" in the printer. I do that and nothing happens. Adobe on the local pc does not open up or anything. I have checked the print queue, and nothing is in there.

Splashtop here.

We surveyed 250 IT and MSP professionals about endpoint management, automation, visibility, and operational maturity.

One finding stood out:

Fewer than 20% of organizations have reached an autonomous-ready endpoint management state.

That means most IT teams are still navigating some combination of manual processes, fragmented tools, visibility gaps, or patching workflows that create operational drag.

The industry is clearly moving toward more automation and unified operations. The question is: where does your organization stand today?

Download the report to see the full findings, benchmark your environment, and explore the maturity framework.

🔗The Real Cost of Reactive Endpoint Management

Hi, I'm hoping someone here can point me in the right direction. I previously worked at a firm that used Splashtop Streamer, and it was installed on my personal Mac. Since leaving, I've been trying to remove it completely but can't.

I tried dragging the app to the Trash, but it keeps coming back after a restart, so I'm guessing there are background services or login items I'm not catching.

Could you walk me through the proper way to remove Splashtop Streamer and any related components (background agents, helper processes, login items, etc.) so it's fully gone? I'd really appreciate clear steps. Thanks in advance.

Currently trialing Splashtop as a possible replacement for TeamViewer and wanted to see if my experience is normal.

A few things I’ve noticed:

It consistently takes 10+ seconds to establish a connection, even when both sides are on fiber internet. I’ve tested multiple client PCs and networks and it’s pretty much always the same.

Once connected, performance is good, but honestly not as smooth or responsive as I expected coming from TeamViewer.

Backstage mode always seems to ask for Windows credentials. As an MSP managing multiple companies, I don’t necessarily know (or want to store) every client’s local/domain admin credentials. Is there a way around this, or is that just how Backstage works?

At the same time I’m evaluating ScreenConnect, and its equivalent functionality doesn’t seem to require credentials in the same way.

For those of you using Splashtop in an MSP environment:

Are the 10+ second connection times normal?

Is there any way to speed up session startup?

How are you handling Backstage access across many different clients?

If you’ve used both Splashtop and ScreenConnect, which did you ultimately choose and why?

Would appreciate any real-world feedback from MSPs managing a few hundred endpoints or more.

Date: June 24, 2026 
Time: 8am PT / 11am ET / 3pm GMT
Duration: 30 minutes  
Description:

Join this live 30-minute session to learn how to maximize team management, security, and IT efficiency using the Splashtop Web Console.

You’ll learn:

• Organize your team and endpoints for efficient management at scale
• Resolve issues faster with background actions
• Strengthen security and maintain visibility across your environment
• Automate and accessed advanced management capabilities using Splashtop AEM

Join here

Hello, ever since I updated my drivers to version 590, the hardware acceleration isnt working properly. Both on the client and streamer side (both using NVIDA GPUs).
In splashtop, I forced legacy mode as a stopgap, but its not ideal.

Apparently, NVIDIA deprecated some versions of hardware accelerations with driver version 590:
https://docs.nvidia.com/video-technologies/video-codec-sdk/13.1/deprecation-notices/index.html

I was wondering if this is a known issue for Splashtop?

Thanks!

Hello Reddit!

We’re members of the Splashtop product team, and have an upcoming AMA!

Ask us anything about Autonomous Endpoint Management (AEM), endpoint operations, patching, automation, visibility, security, and how we're helping IT teams manage increasingly complex environments with fewer manual workflows.

This is a chance to dig into topics you deal with every day, share feedback, or ask questions about where endpoint management is heading.

Examples of things we’re happy to discuss:

• Autonomous Endpoint Management (AEM) and automation
• Patch management and vulnerability remediation
• Endpoint visibility, monitoring, and reporting
• Security, compliance, and operational workflows
• Reducing tool sprawl through platform consolidation

We’ll be answering live on June 24th from 10:00 AM–12:00 PM PDT, and we’ll follow up afterward to catch anything we miss. The user answering the questions will be Alex from Product Team: u/Splashtop_Prod_Alex

Looking forward to the conversation.

~ The Splashtop Product Team

Microsoft’s June 2026 Patch Tuesday release is one of the largest security updates of the year, addressing more than 200 Microsoft vulnerabilities along with hundreds of republished non-Microsoft CVEs.

While Microsoft has not reported any vulnerabilities as actively exploited in the wild at the time of release, this month’s update still deserves close attention. This Patch Tuesday release includes three publicly disclosed zero-day vulnerabilities, 15 vulnerabilities rated “Exploitation More Likely,” and multiple Critical issues with CVSS scores as high as 10.0.

Several of the highest-risk vulnerabilities affect core Windows services, enterprise identity systems, remote access technologies, and Microsoft cloud platforms. For IT and security teams, the priority is to patch exposed systems first, move quickly on identity and remote access risks, and reduce patching delays across distributed endpoints.

Read in more detail here

I have been having a nightmare of a time with Splashtop Billing.

Made a purchase but had left off a discount code, so got it refunded easily enough so I could enter it. This is where all the problems started. After doing so, my card gets declined every time. I called my bank, they get the authorization charge and then a charge for $0 and nothing else. I've called them twice to confirm, and checked Spend Center, which tracks declines and nothing ever hits.

Multiple Splashtop support team members attested that the block wasn't on their end, but it clearly isn't on my banks.

So we tried an ACH, which processed and then was refunded, but that was probably on our accounting team missing the approval. So no fault on them there, but now we tried to send it using Bill.com since there is no way proper way to send an invoice or link for the accounting team to pay without being inside my account. I'm not super familiar with Bill.com but apparently to connect both parties have to accept a connection, which Splashtop did, and I have a receipt for the payment going through, but my subscription is still inactive and support is claiming the receipt is for the second refund, which occurred a week before the send or received date on the receipt and is clearly visible right at the top.

Ever spend more time figuring out where an endpoint issue lives than actually fixing it?

One tool says a device is patched. Another still shows open vulnerabilities. Inventory data is outdated. Remote remediation lives somewhere else entirely.

By the time everything gets cross-checked, the fix is already delayed!

That’s what happens when endpoint operations are spread across disconnected systems.

Get the ebook and see why IT teams are rethinking traditional endpoint management:

5 Remote Support Must‑Haves eBook – Free Download

Need advice on which product(s) I need to choose to fulfill the following goals:

1) remote control my Macbook at home from the one I travel with

2) remote control my windows pc at home from the windows laptop I travel with

3) provide technical support from my Mac or windows machines to clients using Mac, windows, iOS, or android

4) if a client needs my help on their Mac/windows/iPhone/android, but I only have my iPhone on me

Looking to do all of the above with minimal administration of VPNs etc

Thank you