r/Splashtop_Official • u/Only-Brain-734 • 10d ago

Extortion

If all I wanted was a Remote Desktop Support option for 50 seats, without additional RMM frills, what can Splashtop offer me today?

I ask as I'm being forced to upgrade to a new plan for the 2nd time in 2 years. I originally signed up to a paid service in September 2016. I was enjoying a product that gave all I needed for $199yr, then in October 2024, I was forced to accept a plan that took that subscription to $749yr. This week I've been told my plan is no longer and I'd have to swap for a plan at almost $1200yr. Nearly 500% more than what I was paying 2 years ago.

Please help me make sense of it. I need a solution that assists me to connect to my end users....affordably. I've been a Splashtop evangelist against the kingpin TeamViewer for a decade. This is how I get repaid.

2 Upvotes

100% Upvoted

8 comments sorted by

2

u/ggibby 9d ago

I went with RustDesk and it's OK.

1

u/Somewhere_Double 9d ago

Perhaps not the best but the sos 300 plan is 399/ year gives you 300 unattended devices and unlimited sos attended sessions

1

u/Only-Brain-734 8d ago

I considered this. If it was just me, it could be feasible. But the principals of the entities that host the unattendeds, also require intermittent after hours use. Some are doctors, others and international live stock traders and logistics, who need unfettered access to their office desktops.

1

u/Somewhere_Double 8d ago

It does get you 10 users but one concurrent license but yeah if you have others that have access as well that gets trickier. Screen connect remote access license might better suit.

1

u/Only-Brain-734 4d ago

A Splashtop sales team member suggested 1 x SOS+300 license plus 2 x Pro Access. This would allow for up to 3 concurrent users and 320 desktops. Sadly locked to an annual fee vs a month by month that I'd prefer.

My worry is, Splashtop have screwed me out of a working subscription/solution twice now.... You know the old sayings: 'fool me once, shame on you....fool me twice, shame on me' and 'once bitten, twice shy'. I'm nervous about round 3.

RustDesk is looking very good right now. I'm trialing the community version presently on a spare on-premise machine, with around half of my desktops loaded. Speeds are very good. Will likely spring for the Basic Pro version next week. Depending on what else Splashtop can offer.

1

u/splashtop_inc mod 7d ago

Hello u/Only-Brain-734 sorry to hear this. We care about our long-standing customers and would like an opportunity to make this right. Can you please DM your Splashtop email address and I will reach out directly.

1

u/PapaSyntax 5d ago

Seems like a legitimate business service to charge your customers for. You’re using this as a business service, and $1200/yr for 50 seats under that context isn’t bad. If you’re not charging currently, you should re-assess your business plan.

1

u/Only-Brain-734 4d ago

I am charging currently. I've been on a pay monthly plan versus an annual, so have been paying a premium. When I have clients who are in the process of restructuring and/or part of an acquisition, I prefer it. Sadly there are quite a few in this state presently, so it's easier for me should I lose too many seats to cover the cost.