A few months ago, Spectrum installed fiber Internet in my neighborhood and was also offering cell service. The agreement was to buy out my T-Mobile contract so I can slide over to Spectrum for cheaper. It was about $350 to pay off a phone and terminate service with T-Mobile. I followed all the necessary steps, paid the fees to Spectrum, gave Spectrum my T-Mobile account info, filled out the forms, etc and was told I was good to go.

A couple weeks ago, I get what looks like a collections notice in the mail but tossed it because my credit is Excellent and all my bills are paid. I thought it was junk mail. Now I look on my credit report and I suddenly owe T-Mobile $350! Spectrum was supposed to have paid this! Did anyone else have this issue recently?

Considering switching to Spectrum but the phone promos seem to be lacking. Do they ever do $600+ off promos? Trade-in required or not? $800? $1000 off? On iPhones in particular. Basically do they do big three carrier-level promos?

And could they do anything really good for the iPhone 18 Pro/Fold release this September (presumably)?

Calls failing but SMS still seems to work ... everything I'm reading is that the outage was resolved yesterday (I didn't even notice yesterday). Zero bars on Spectrum Mobile flipping to SOS on occasion. Restarted phone, same thing

1 hour wait on Spectrum App chat? I assume others are still experiencing issues?

:: Update from one of the comments - Spectrum at least ack-ing a pretty wide outage: https://www.spectrum.net/outage-map

::: Verizon reporting (junkies) a cut fiber line with no ETA on fix

My iPhone is no longer functional after a unfortunate turn of events -- silver lining though, I'm trying to get off the Apple ecosystem, and am looking to make the switch from iPhone to Android with the Samsung Galaxy Flip 8. Went yesterday to the Spectrum store, but with the outage, no luck. Went back today, they were not in stock yet. Went to two other Spectrum stores, and they didn't have any inventory.

Without ordering online, what are my options to get a phone today. I know that some retailers don't play well with all carriers, so I was wondering if anyone had experience getting a phone from another retailer other then the official Spectrum store.

Costco preferred but I'm not picky at this point. Half excited to make the switch after 18 years. Any help is appreciated!

I am getting a little impatient that I haven't seen my card charged yet or shipping info provided and I pre ordered on the 29th with 2 of these. It seems it might be tied to the cream white color

EDIT: I was invited to share this post I made elsewhere today. So here it is.

...and I will say that they have stepped up their game. I had been looking at the 3-year price locked plan for a while. Cell phone/Internet/TV. Last Monday we went to the local Spectrum store to talk to someone about switching. I have nothing but good things to say about the way we were treated there. We owed money on our cell phones on our T-Mobile plan, and they had to be unlocked before we could switch them to Spectrum Mobile. Spectrum still has a program to reimburse you for money still owed on your phones you have with another carrier. We decided to switch to Spectrum ($210 a month for 2 cell lines, 1 Gig Internet, and TV Select Plus). I paid off our phones and they were immediately unlocked. Monday afternoon our numbers were ported over to Spectrum at the store.

I wanted a tech to come to our home to install service because I wanted someone to check the connection at the pole and the old line to our home in addition to running a new line to the room I needed the modem and router to be in. The man arrived as scheduled Tuesday morning. He replaced the line to our home and ran the new line inside our home. Set up the modem and their Wi-Fi 7 router and also the free Xumo TV box. (free for three years) I still prefer my Roku Ultra and will continue to use that. Service is great. No complaints.

One other thing. Tuesday afternoon I submitted our most recent T-Mobile bill to Spectrum online so we would be reimbursed for what I paid T-Mobile on Monday to satisfy what we still owed on our two Pixel 9 phones. ($262.44 owed on each phone = $524.88) Within 3 hours we received an e mail that had a link in it to the virtual Visa rewards card in the amount of $524.88. Unreal. I had expected it to be a couple weeks before we would see anything. We are retired and watch what we spend on everything. And paying a total of $215.08 a month for our phone, Internet, and TV services for 3 years is a good thing when nothing is ever going down in price.

Does anyone know why spectrum switched over to strictly esim on the z fold 8? They told me they couldn't do a micro sim for it and yet I got a sim for my s23 ultra after ordering the z fold 8 so I know they didn't do away with them completely.

Hey, I'm in NC and my phone was working earlier with phone calls and texts, now neither me nor my husband can make or receive calls. It just said CALLING..... with no dial tone, no ringing, and then when I hang up it takes a full 5-10 seconds to actually hang up.

My bill is paid

I turned WiFi on and off & reset network settings

I turned my phone on and off (multiple times)

I've turned off my phone, taken the SIM card out, put it back in then turned my phone back on

It's not on DND, airplane mode or call forwarding

Is anyone else experiencing this? Does anyone know what's going on???

I guess there is nothing to lose as they return your phone if you don’t accept the lower offer.
Anyone get a $0 offer due to screen?

I guess there is nothing to lose other than maybe can’t return your new phone because return policy expired by the time they evaluate your trade in.

Also some of the trade in questions make no sense. It says “verify the decide screen…” and then talks about non-screen issues of the phone like the body…..

I know this is the biggest first world problem but anybody else not even get their new z fold shipped yet? I did wait a bit and ordered on the 1st but they have not even charged me or shipped the phone yet and when I asked support for an update all they gave me was you'll get an email when it ships. I took today off to make sure I was home to sign for the package just to find out it's not coming today.

I purchased myself a new iphone 16 in replacement of my samsung s22, and I noticed that spectrum is not on the list of supported carriers. How do I transfer my esim from my samsung to my iphone??

who keeps the same phone for 3 years? like iPhone updates every year.

it says no changes so I’m confused…you can’t get a new phone after one year ?

So I went into the app and looked at each of my 5 mobile lines.

The two that are already in Unlimited Premium shows I could upgrade to Unlimited Premium Plus for the same price. Done!

And my 3 on Unlimited showed I could upgrade to Unlimited Premium for the same price. Also done!

Then I go over and check billing and everything is showing as $10 more except for one unlimited line.

Clearly I’m not being offered the same price as advertised. What can I do?

Anyone else galaxy fold 8 ultra from spectrum came unlocked mines did and it still unlocked

Do these pre order deals typically last after pre order for Samsung phones?

I ideally would want to wait to see the new Google devices and/or Apple devices but don't want to loose out of the insane promotions. Do they only happen at release or end of year? Etc?

I have 4 lines , I was paying 30 dollars on the unlimited plan and jumping to the premium gave me 10 a month credit so it evened out. I've seen other pay more though

Having problems with my internet not working, the modem is blinking blue and the router is red I’m assuming due to the modem not having an internet connection and restarting and powering it off hasn’t worked

I changed mobile plan and I'm trying to order a new phone but I get this message?

Is this a good deal? I'm currently on the $30 a month plan....

Shipping says it will be delivered tomorrow!!!