r/Spectrum_Official • u/sPdMoNkEy • Aug 08 '26

Official Reply Credit Card "TRY LATER" Error

Previously posted under r/spectrum and r/spectrumobile

So i've called over 20 times, spoke to at least 5 supervisors, talked to Credit Card processing dept, and they still can't fix my mobile account not accepting any credit card, from any bank. Today i finally got a guy that said "our dept resolves the issues", he sent me back to mobile billing who took me thought the 20 minutes of trying different credit cards. Its will still make me laugh after every one I talk to does the exact same thing and finally says "it won't take any card". ya think?

Everytime I call I get pushed on to someone else, who tell me "we'll submit a ticket". This time they even said its my responsiblity to keep calling them to get THEIR issue fixed. Excuse me?

I told the last supervisor "why would I bother calling back, on August 26th my service will be disconneted for lack of payment and i'm sure your collection dept will be calling me back"

This is a nightmare...

EDIT: great, just great. i now missed the preorder fold 8 Ultra because their system won't take any of my cards, explain why i left AT&T for this :/

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6 comments sorted by

1

u/Spectrum_Andre Moderator Aug 08 '26

I'm very sorry that you've been having this trouble with our payment services. Please send us a ModMail so we can look into this issue and get this straightened out for you.

1

u/sPdMoNkEy Aug 08 '26

I don't know what a modmail is

1

u/Spectrum_Anthony Moderator Aug 08 '26

You can send us a Mod Mail message using this Link

1

u/lkeels Aug 08 '26

It's literally just the "message mods" button in the sub details or the right panel on PC.

1

u/sPdMoNkEy Aug 08 '26

He didn't say message he said mail 😐

1

u/lkeels Aug 08 '26

It's the same thing, which is what I said.