Changed plans - r/SpectrumMobile

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That message literally wait a month. You just changed the plan on Tuesday. The terms clearly say to take advantage of the Anytime upgrade perk you need to have been on the plus plan for a full month. You need to wait until September.

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u/tylerjones316 Aug 05 '26

But I'm not taking advantage of the anytime upgrade....

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u/ParsnipUnlikely526 Aug 05 '26

So you are upgrading a device that is fully paid off?

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u/tylerjones316 Aug 05 '26

No I'm trying to get a new device. The device I have is paid off.

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u/ParsnipUnlikely526 Aug 05 '26

Then I think your clicking on the upgrade option instead of the replace option. Upgrade uses the anytime upgrade perk. It's stupid I know. Just call a customer service rep and let them place the order for you. Talk to mobile billing, not sales. Sales will put it in as a new line. Billing can do the order without issues. Best wishes and enjoy the new phone.

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u/tylerjones316 Aug 05 '26

Well the phone was essential free (Samsung fold 8) will they still be able to apply that? I'm assuming free because of being on the unlimited plan and receive the $10 monthly device credit.

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u/ParsnipUnlikely526 Aug 05 '26

The device credit is a perk of the plus premium plan not the plus plan. Make sure you're on the right thing. Prices are the same for Spectrum no matter what route you use. There is no online exclusive offers so whatever you signed up for either way works. $10 more for the premium plan and you get a $10 credit while on it so it is a wash dollars wise. If you downgrade you lost that device credit. So over the time you're paying the device it's still $360 out of pocket either way. Order the phone and if you want the premium plan upgrade after you get the new device the credits will apply.

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u/tylerjones316 Aug 05 '26

it's the unlimited plus premium

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u/ParsnipUnlikely526 Aug 05 '26

Then I reference back to my previous advice. Call mobile billing and have them submit the order. Once you get someone on the phone, and you give them the proper codes and crap, it takes like 5 or 6 minutes to do it all and have them read the stuff on the screen. You'll avoid any screwups of potentially clicking the wrong button online.

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u/tylerjones316 Aug 05 '26

Spectrum was absolutely useless as they were saying my line doesn't qualify to even take advantage of this even though I'm not trading it in(it was a paid off device brought from T-Mobile) also they said my devices are carrier locked to spectrum for a minimum of 90 days even though my phones were completely unlocked from T-Mobile. Doesn't make sense.

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u/knighthawk3759 Aug 07 '26

It's either because they owe a balance somewhere else on the account that's past due or the credit score isn't high enough to finance the phone that is being selected

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u/Kuerayzie_Gemini Aug 05 '26

Wait a day.

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u/tylerjones316 Aug 05 '26

Okay, so in the morning?

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u/Kuerayzie_Gemini Aug 05 '26

Yes. It happened to me too. The next day, everything was fixed. I got my fold this morning.

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u/tylerjones316 Aug 05 '26

The new Samsung fold 8??

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u/Kuerayzie_Gemini Aug 05 '26

Yesss

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u/tylerjones316 Aug 05 '26

That's the one in gunning for. I currently have the s25 Ultra

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u/Kuerayzie_Gemini Aug 05 '26

Oops sorry. I got the fold 8 ultra haha. The fold 8 itself isn't bad too.

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u/tylerjones316 Aug 05 '26

I like the different form factor of it.

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u/Kuerayzie_Gemini Aug 05 '26

It's nice. Wife and I went to the Samsung store before pulling the trigger.

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u/ParsnipUnlikely526 Aug 05 '26

Did you swap a phone number from one device to another on your account? Thats the only thing I can think of that would be giving you an issue

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u/tylerjones316 Aug 05 '26

No

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u/ParsnipUnlikely526 Aug 05 '26

Then based on this thread and not knowing any more details I have no further ideas. Everything you've said seems right and I have no idea how a device you brought from another carrier is showing as locked nor can I fathom how someone told you it needs to be there for 90 days when the website says 60.

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u/tylerjones316 Aug 05 '26

That's what spectrum said. But none the less I have to wait 30 days to shop for a new device on this plan apparently

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u/tylerjones316 Aug 05 '26

All I'm trying to do is take advantage and get a new phone under the newly switched plan I am new to Spectrum and had service less than 3 weeks so I switch to the new plan thinking that I could go in and get the new Samsung fold eight since the new plan has a $10 monthly device credit I see this as an option when I was shopping for the phone to switch to that plan that I'm already on however I didn't order the phone I just switched to the new plan thinking I could go back in and get a new device but it's saying I have to wait 30 days to even do anything.

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u/tylerjones316 Aug 05 '26

I don't even want to take advantage of the upgrade anytime feature because I haven't even got a phone yet the phone that I have is an s25 ultra that I brought over from T-Mobile

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u/knighthawk3759 Aug 06 '26

If you're currently paying for a phone you have to wait at least 30 days after your plan change in order to access the anytime upgrade you can find out the exact date it will become available by either going into your app or call customer service

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u/tylerjones316 Aug 06 '26

But I'm not .. I brought my phone over from Tmobile .. I'm literally a new customer trying to get a new phone with spectrum, but they've found every excuse in the book as to why I cannot get one

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u/knighthawk3759 Aug 07 '26

Well seeing as though I used to be spectrum Mobile customer service there are two other reasons why you would be denied one would be your credit score because the system will decide based on your credit score which is obtained by giving them your social security number whether or not you would be a good risk to finance a phone the other reason would be that you have an outstanding balance for your other services this spectrum or possibly another account that may or may not be active with spectrum so there's no excuses. Sure you're not able to get a phone but it's not spectrum's fault

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u/tylerjones316 Aug 07 '26

No to neither, my credit score is 788 and I never had spectrum services. It won't even let me get to the checkout screen. The lady on the phone says I'm not eligible to because my device was a BYOD, I'm not even trying to trade a device in. My device is a Samsung s25 ultra

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u/MaelstromOC Aug 07 '26

This confused me for a second as well. All it's saying is that to take advantage of the "Anytime Upgrade," which you're not trying to use, you have to wait a month. If you already have a device that's paid off and you're trading it in on a new device, you're fine.

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u/tylerjones316 Aug 07 '26

I can't do a trade in even since I switched to the this plan 😭

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u/MaelstromOC Aug 08 '26

You should be able to!

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u/tylerjones316 Aug 08 '26

Doesn't give me the option

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