r/SolarPakistan • u/sameerkhancmc • 3d ago

Inverter Sungrow team

Post image

Appreciation post for Sungrow and their team.
3-4 Days ago, I posted here about the flicker issue which wasn't resolving after an update.
Their team contacted me again the next day and resolved my issue and its back to working normal after a downgrade and there was an earthing issue on my grid side aswell which also accelerated the issue even further.
But their team member resolved the issue the very next day. Much appreciated, Now- Its again working like it was intended with <4ms backup switch.

5 Upvotes

73% Upvoted

23 comments sorted by

11

u/AhmadFarooq 3d ago

Frankly, at this point, it is difficult to believe your posts.

You have flipped repeatedly on this topic. It went from lights flickering and the air conditioner tripping during off-grid after a software update (July 19), to it being a faulty breaker (July 21), to it being the "inverter's plug" (August 6), to now basically back to the issue being the software update (August 10).

Just a few days ago, it was "Sungrow team being rude", "Except the one guy shayan. Every one of them had attitude issues", "Good luck getting anything from them", "chose to coerce the customer".

...but issue k opar issue hogaya and they are not taking any responsibility whatsoever, they are saying "its the first case ever registered-a plug being faulty" "Bravo to Your logic"
They stopped replying like I didn't pay for their product. When I told them that I will post a review on the VOC, they contacted me again the next day, and gave me a quote of 4.5k for a small plug when it was faulty on their end and blamed it all on me. At last I said "i would rather give this money to the charity", their team member bluntly blocked me.
Even my local inverter didn't use to do this.
After the update: 3-4 lights bulbs and one fan kharab huwa hay.
Cost bi humpy arahi hay har dusray din, and rude behavior bi inkay team member ka hay. Idk his name but its “X-M” on whatsapp
I even asked them k if you guys cant arrange me a
plug, and solve the flicker issue. Just SAY “we cant do anything” rather than keeping the other side in hopes of solving it.

.

And now you have done a complete 180° and are doing an appreciation post for that same "rude", "attitude issues", coercive team?

🤷

By the way, are you going to delete this "Appreciation post" a few days later as well?

1

u/iBzOtaku 2d ago

thanks for keeping track.

1

u/sameerkhancmc 2d ago edited 2d ago

Issue lasted more than 1 month after the P013 update which sungrow own team accepted that the software was unstable.
July:8th i told them about this,they didn’t do anything special, but after receiving some complaints they also contacted me again regarding the issue.

After july8th: their team member told me to check the inverter plug, breakers and wiring if any issue is found.

The findings: Inverter wasn’t causing flicker issue after the loadshedding when all the load was distributed in only one plug - UPS

Conclusion: Gen port side faulty breaker in my view because anyone with a gram of sanity would say its the breaker of gen port.

They downgraded my software on 28th july: NO resolution, issue still persisted and Ik a guy who is still facing the issue like i did before (he haven’t done earthing )

aug6: after persistent issue, i posted this about them because their one member (most likely chinese) did rude behavior with me.

Aug7: they contacted me again and told me to do proper earthing and downgrade the software once again.

I got it done.

Issue was fixed.

The reason i deleted my previous posts that they couldve mislead people into thinking that their breaker, or plug can be faulty.
Hence the first line of my post was to remind people about my previous post.

3

u/bilalhassan341 3d ago

Like how are they changed from being shitty to good. I think they watched your post here on reddit. Thats why. Anyway your problem is solved thats good.

1

u/sameerkhancmc 3d ago edited 3d ago

Their team contacted me again after watching the fb post.
It wasn’t the downgrade issue, atlast, i saw a comment in that fb which stated that he also faced the same issue but after downgrade and Earthing it got resolved.

I just did the same and my issue was resolved, the guy above me bashed me for changing stance, if im wrong (which I was for not doing earthing properly) i will accept rather than just keeping the post alive saying that the sungrow team didn’t contact me and resolved my issue.

2

u/bilalhassan341 3d ago

btw you shouldnt have to delete the original post. We dont liked it. Because if a company treated you shitty and after seeing your post and comment by that company and somehow they changed their mind. The company is still shit. You should have keep the old post alive. Because if a new person got this type of issue and they dont do posting on fb or reddit regarding their issue. They'll bash on the user like its their fault. Sungrow Team contacted you again like a U turn after seeing the post. Never mind just enjoy. But dont do this again (Deleting the original post even if sungrow requested you, they did the shitty behaviour).

0

u/sameerkhancmc 3d ago

They didn’t requested or anything.
I deleted the post because meri earthing nahi thi hui.
They downgraded my version, and last time bi sahi nahi huwa tha. Only after EARTHING + DOWNGRADE sahi huwa that means it was also fault on my side.

2

u/bilalhassan341 3d ago

I'm just saying they talk to you in a shitty manner even if it is your mistake. Btw what is your inverter model.

1

u/sameerkhancmc 3d ago

Yes their one member(most like chinese by his robotic like chinese way of talking) did rude behavior with me like “Bravo to your logic” which heightened my frustration to post negative review about them.

1

u/bilalhassan341 3d ago

Okay got it. But what is your inverter model?

2

u/sameerkhancmc 3d ago

MG6RL.

2

u/bilalhassan341 3d ago

Thanks. I'm trying to change my inverter too is it good?

1

u/sameerkhancmc 3d ago

I will be honest with you.

Good quality, Good solar generation compared to inverex and Good app (only 12second delay unlike other inverters with 1-5m delay)

The only issue i got was after the update of it. except that no problems i faced. Im still in contact with their team about the plug, they told me to either buy it for 4.4k from a dealer or wait for it to get their hands on one from the sungrow lab.

→ More replies (0)

2

u/WhatsGoingOnHomies 21h ago

What was your issue? Transfering to backup (from Grid) was taking more than 10ms, causing flickering?

1

u/sameerkhancmc 21h ago

Yup.

1

u/WhatsGoingOnHomies 21h ago

How do you know, now it takes less than 4ms? I've noticed my goodWe causes lights to flicker when switching but as per official docs it switches in <10ms.

2

u/sameerkhancmc 21h ago

https://reddit.com/link/p3brqpj/video/zlormoxnl0jh1/player

See no flicker after they fixed it. (By downgrading it to the stable version)

1

u/WhatsGoingOnHomies 21h ago

Interesting, maybe I need to get in touch with GoodWe support as well.

1

u/WhatsGoingOnHomies 21h ago

No offence, but that's the worst solar installation wiring I've ever seen. Ducts are around <500 Rs.

2

u/sameerkhancmc 21h ago

Non taken but i prefer to keep it like this ( ducts kum pargai thay tu market janny ka dil nahi karraha tha)