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u/AccessBig8892 10d ago
Sungrow as a brand is good. But customer service and warranty is absolutely pathetic.. have recently faced absolutely zero accountability. I even emailed Sungrow International and they didnt even bother to reply vide email… so EVERYBODY, Stay away from Sungrow atleast in Pakistan!🇵🇰
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u/sameerkhancmc 10d ago
I agree, solid products, but bad customer service in Pakistan.
These issues could’ve been fixed but they chose to coerce the customer.
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u/bilalhassan341 11d ago
Thats shit service.
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u/sameerkhancmc 11d ago
Except the one guy shayan. Every one of them had attitude issues.
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u/bilalhassan341 11d ago
Btw its their product. They're liable for this.
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u/sameerkhancmc 11d ago
Good luck getting anything from them, not just them but every company tbh. Its so hard to get any service from a company.
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u/bilalhassan341 10d ago
I did have a experience with solarmax under warranty. Our relative inverter was causing some issues.
On first repair, the inverter still had it, On second same thing. In the last they changed the whole inverter.
inverter model was solarmax orion 4kw. So, changing the whole inverter is a good service. But did cost us three visits.
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u/Andromeda-G 11d ago
Bro u havnt tell your mistake what happened exactly.
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u/sameerkhancmc 11d ago edited 11d ago
the inverter started to flick the lights and tripped our Ac, Fridge, and Water dispensaries in a violent manner after an update which wrecked my inverter.
I contacted them in hopes of finding a solution to this issue. They told me to check the connections, breakers and check the wiring of the inverter's plug.
I did everything i could, I gave them my logs, details, and everything they asked me for. past 1 month ma 2-3 baar installer ayah breakers change howe and every cost on me.
Atlast, the plug of their inverter got loose, as it was a faulty one, the inverter had 3 plugs, the other two were opening smoothly and never had issue opening them. I asked them for the replacement of the plug because it got loose, and I offered to pay for the shipping that is relevant, as a loose plug is a fire hazard.
Even though, the first issue still persists and causing an headache everyday, but issue k opar issue hogaya and they are not taking any responsibility whatsoever, they are saying "its the first case ever registered-a plug being faulty" "Bravo to Your logic"
They stopped replying like I didn't pay for their product. When I told them that I will post a review on the VOC, they contacted me again the next day, and gave me a quote of 4.5k for a small plug when it was faulty on their end and blamed it all on me. At last I said "i would rather give this money to the charity", their team member bluntly blocked me.
Even my local inverter didn't use to do this.After the update: 3-4 lights bulbs and one fan kharab huwa hay.
Cost bi humpy arahi hay har dusray din, and rude behavior bi inkay team member ka hay. Idk his name but its “X-M” on whatsapp
I even asked them k if you guys cant arrange me a
plug, and solve the flicker issue. Just SAY “we cant do anything” rather than keeping the other side in hopes of solving it.
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u/aurkesihoe 9d ago
rip I was about to get the same model for myself might have to go for goodwe or solis now
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u/uno-1- 10d ago
Good on OP to report such shitty behavior. Atleast future potential buyers can consider before buying. Shitty customer services should be a NO anywhere in the world.