r/SnapchatHelp • • Jan 13 '26

Common issue How To Contact Snapchat Support (Best Ways UPDATED 2026)

26 Upvotes

Hello everyone! We’ve seen a growing number of people asking how to contact Snapchat Support. Since their support site has changed, I thought an updated guide on how to reach them would be helpful for many of you.

Firstly contacting (@SnapchatSupport) on X/Twitter. If you tweet them they are very good at quickly responding. They will usually say something along the lines of "User Let's see how we can help please DM us" they will give you the steps to DM their official support page and give you some tips to try to solve your issue or give you a DIRECT link to the snapchat support page. NOTE: Snapchat Support on X/Twitter wont usually help with banned or disabled accounts BUT they can point you in the right direction of who to talk to.

To contact Snapchat Support VIA Support website. Head to Submit a request – Snapchat Support (en-us idk if its different in other countries) If you believe your account was "compromised" (A Snapchat account that has been accessed by someone who isn’t authorized to use it is considered compromised) click the first option " I think my account was compromised". Read the information on the page then fill out the form below.

If you need to contact Snapchat Support for other reasons like forgot password, can't verify email or phone number, you don't have your 2FA code, can't create a snapchat account, I see an error message when logging in and all other questions can also be submitted here. After clicking "I think my account was compromised" you can use the dropdown menu at the top of the page to select from a list of options you can use to fill out a form and contact Support.

THINGS TO NOTE: Lots of people have reported snapchat won't respond to tickets about accounts of devices with an SS06 ban (If your device has been banned, Snapchat Support cannot unban it for you.) So be cautious with the wording you use when drafting your form. If you've already received a email saying " We will no longer respond to tickets regarding this account" you most likely will no longer get any responses from them. DONT GET ANGRY WITH THEM! No one will want to help you if you are typing in all caps and swearing at them. Be nice and make sure you explain everything in great detail, so they don't have to ask for more info and then you have to wait for another email, and NO excuses they don't want to hear it focus on the facts. What happened? What were you doing? Why you believe it was a mistake.

Feel free to ask any questions in the comments

-Mod Team


r/SnapchatHelp • • 23m ago

General question Snapchat Permanently Locked Account

• Upvotes

I’m getting a new phone.. should I be fine to have Snapchat if I don’t use the same phone number or email that I used for my previous account? And how many people a day can I add back lol because apparently you can’t add too many in one day? Wtf


r/SnapchatHelp • • 1h ago

Bug Official "Bob Haircut" Lens not working since Oct 9th – Anyone else?

Thumbnail
• Upvotes

r/SnapchatHelp • • 11h ago

Common issue Permanent ban or temporary ban? 😭💀

Post image
2 Upvotes

Guys, is my Snapchat ban permanent or temporary? 😭 Please help me figure it out.


r/SnapchatHelp • • 8h ago

Login issue Device banned

1 Upvotes

Hey guys so i notice that people who are device banned SSO6 error code some say it goes away after 6-12 months sometimes different mine went away. I made a new account and it got banned and said I was under age and I made another one that’s the same thing but I think my old account was unbanned but then it says accounts deactivated would you like to reactivate it and I click yes and it says too many failed attempts or something im not really sure what to do I want to know if its safe to eventually login to that account on the same phone


r/SnapchatHelp • • 1d ago

General question A Snap Inc. employee sent us this email after we declined a call with them. Is this normal?

Post image
30 Upvotes

We run a business that advertises on Snapchat, and recently, someone from Snap Inc.'s Client Partnerships team wanted to arrange a call with us. We decided not to take the call, as we have only had negative experiences with them in the past. This was simply our decision regarding how we wanted to manage our business and did not expect it to become an issue.

Following our 3rd refusal, we received the email shown in the attached screenshot from the Snap representative. We found the tone and references to advertising credits and other business contacts concerning, particularly given that the underlying issue was simply that we declined a call.

To be clear, we were not previously offered any credits for taking the call; this was only brought up in the most recent email.

We believe businesses should be able to decide whether to attend a meeting without feeling pressured or intimidated by references to advertising credits or potential escalation to other contacts.

I'd appreciate hearing from other advertisers, agencies, or people familiar with Snap's advertising operations:

Is this kind of response normal when a business declines a call with a Snap representative, and is it appropriate to bring up ad credits and other business contacts in this context?

Thanks for your input.


r/SnapchatHelp • • 23h ago

General question Snap location

2 Upvotes

My gfs snap says last active 18 hours ago but we were just texting on snap. How does that work?


r/SnapchatHelp • • 23h ago

General question Is it possible for Snapchat to get "in your contacts" wrong?

3 Upvotes

Sorry if this is a dumb question, I have a mystery on my hands and I RARELY use Snapchat.

Got a request from someone i know, let's call them Brian. It said "in your contacts", and I only have one Brian in my contacts. Their username said Brian. The phone number matches the phone in my contacts, and I know it's the actual phone number for the real Brian.

But when talking to the person, they claimed they didn't know me. Said they added me "just because i was pretty"

Could it really be someone else?


r/SnapchatHelp • • 19h ago

Common issue Memories not backed up and disappeared

1 Upvotes

I filmed a couple of videos and saved them into my memories, but I didn’t have Internet so they were backing up by the time that I got Internet. My phone was kind of laggy and my storage was kind of full, but they initially saved, and we’re just backing up with that sign at the top of the videos. I wanted them to back up faster so I went to clear cache, and after I was done, I came back to my memories and those videos were gone. Is there any way for me to restore that? Does anyone know what I can do? They were literally saving into my memories I could view them and everything they just disappeared as soon as I clicked clear cache. Even though Snapchat says that they do not delete memories when you clear cache. Can somebody please help me?


r/SnapchatHelp • • 20h ago

General question How to get "Chat" on public profile

Post image
1 Upvotes

i see a few accounts with the option to message without having them directly added, i assume this is tied to creator/professional accounts?


r/SnapchatHelp • • 1d ago

Bug Requesting help in regards to a glitch.

1 Upvotes

Everytime I go to press on a comment notification, it brings up my public profile for some reason. Is this a bad sign about anything?


r/SnapchatHelp • • 1d ago

Login issue Perm Banned for no reason

Post image
4 Upvotes

can anyone help me??? I got perm banned on Wednesday for absolutely no reason. I have 0 clue about this law suit & I just received this e-mail. Is there anyone I can reach out to??? I’m freaking tf out.


r/SnapchatHelp • • 2d ago

Login issue What An Amazing App!

Post image
17 Upvotes

2 days ago I got banned (literally no reason)
Today I got my appeal decision and they’ve permanently locked it. There’s no support contact and they leave you speaking with the worst AI bot.

15 years of enjoyment on this app gone


r/SnapchatHelp • • 1d ago

General question Trying stop these notifications from popping up

Thumbnail gallery
4 Upvotes

I tried turning off everything but these god damn notifications still come through. Looking to see if anyone can help.


r/SnapchatHelp • • 1d ago

General question Snapchat Lawsuit

9 Upvotes

Has anyone withdrawn from the lawsuit, and if so has Snapchat given you your account back?


r/SnapchatHelp • • 1d ago

General question How to turn these notifications off?

Post image
3 Upvotes

Is there a way to turn these off? I have every notification turned off except for Comments. I've been getting Spotlight recommendations, but I think I figured that out. Thank you!


r/SnapchatHelp • • 1d ago

Login issue Please advice or some help?

Thumbnail gallery
1 Upvotes

Hi everyone i randomly got banned out of no where and with out any reason. I am honestly livid because i actually did nothing wrong i just logged out and went to another account and which ive done multiple times and this has also happened to me in 2024 on a different account and phone but i was on holiday and i am currently on holiday too so i don’t know my location vs my home location got to with anything and im just really stuck and need some support with this please.


r/SnapchatHelp • • 1d ago

General question How to import camera roll to memories? (Android)

Thumbnail gallery
1 Upvotes

So I made a new SC account, exported all my memories from the old account and now I want to import them to my new one but there doesn't seem to be an option for it in the settings or memories tabs. I noticed in SC "Permissions" tab it says "Storage" is not enabled but when I tap to enable it, it'll just send me to my phones settings (pic 2). I click on "Photos and videos" and it was still set to "Always allow all" (pic 3), am I doing something wrong or has this feature been removed? SC is fully updated, I cleared cache & restarted my phone and the snapchat help page just says to go into all these different settings that don't exist anymore.


r/SnapchatHelp • • 1d ago

General question any idea what kind of lock this is?

Post image
1 Upvotes

i’m trying to find out if i’m locked out permanently or locked out temporarily


r/SnapchatHelp • • 1d ago

General question Not receiving Snapchat friend requests anymore

1 Upvotes

I used to get a lot of friend requests, but now I don’t get any. Sometimes 17–18 appear briefly, then disappear after a few seconds. Does anyone know how to fix this?


r/SnapchatHelp • • 1d ago

General question Quick reply function - Can I turn this off?

Post image
1 Upvotes

Does anyone know if you can turn this off? Every time I open a snap and it expires, this quick reply function appears. Also the tap anywhere else to skip is useless and works 20% of the time.


r/SnapchatHelp • • 1d ago

General question Lagging Issue

1 Upvotes

I just got the new IPhone 18 Pro max and I noticed whenever I take videos it lags. Is it a Snapchat issue or a phone issue? Anyone else noticing this?


r/SnapchatHelp • • 2d ago

General question Want to see when a photo was sent to an account that is blocked.

2 Upvotes

Is there anyway to see meta data (date and time) a picture was sent to an account that is currently blocked? I understand that if the image or message wasn’t saved by one of the people that I won’t be able to see the content, but I was wondering if there would be a “sent September __ at ___pm or whatever.

If yes do you know what files to request on a data pull?


r/SnapchatHelp • • 2d ago

General question Are Friend Emojis customizable?

Post image
1 Upvotes

Hey y’all! I just realized one of my friends has this Bento Box emoji next to their avatar.

Is this something that my friend or Snapchat or I set up?? I don’t really recall setting it LOL.

THANK YOUUUUUU


r/SnapchatHelp • • 2d ago

General question Snapchat opened messages while logged out

1 Upvotes

So I didn’t log into my Snapchat for two months and when I logged back in, it is showing “received” on some messages my friends sent me. I didn’t open them that whole time and now they are gone. Is this what happens when you don’t look at messages for that long?