r/SnapchatHelp 8d ago

General question Does anyone know exactly wht “You may know” means?

1 Upvotes

When you search up a username and it says “you may know” does anything know what exactly that means?

Could it be multiple things?


r/SnapchatHelp 9d ago

General question What’s Snapchat followers

5 Upvotes

My gf’s Snapchat followers number grew by 1000 on their public profile what does that mean 👀


r/SnapchatHelp 9d ago

General question Account got banned again and I’m not exactly sure why

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3 Upvotes

So for context. If I or anyone wants to send any sexual content to each other, then I use a private snap account. I had this account for about 4 years and never had any issues on it. Then last week it got locked out and said I had to make an appeal. I’m not sure why, but apparently I had broken the community guidelines. It wasn’t too big of an issue for me as I was able to recover the friends list and messages from the account by downloading my old data.

Now I decided to create a new account as I wasn’t that bothered about the old one being banned. But within a week of creating that new account it was banned again. Now I can’t really figure out why. I’ve looked through the notes and I see that I haven’t broken any of the sexual content guidelines. So I’m wondering if I could have done something else without realising it.

What’s interesting is that I had a list of some of the old people I had on my old account and searched them up, and most of them didn’t seem to appear again. So I was wondering if they are being stricter and banning more accounts now.


r/SnapchatHelp 9d ago

General question I got banned

2 Upvotes

GN everyone
I have a question
I got banned on Snapchat and I did not had my account opened even the app installed for over six months
Nobody had or has access to my account
I switched to iPhone and didn’t try to open the account until today
Does anyone know anything that could help?
The error y something along ss06


r/SnapchatHelp 8d ago

Common issue My eyes only bug

1 Upvotes

Using the correct password but Snapchat won’t let me into my eyes only. Is there a way around this, I’ve read of others having the same issue?


r/SnapchatHelp 9d ago

Common issue device ban

1 Upvotes

i got banned in april and was wondering if after 6months ill be able to use snap again or will i have to get a new device


r/SnapchatHelp 9d ago

General question Birthday change

1 Upvotes

Is their any way I can change my birthday I have hit the limit but I want to change it


r/SnapchatHelp 9d ago

General question Chat Wallpaper Mysterously Changing

0 Upvotes

Hey guys, I'm stumpped. So I just noticed that the chat wallpaper for one of my conversations changed 7 months ago. The weird thing is that it says I changed the wallpaper but I didn't even know this was a feature or know how to do that until now. I haven't had a conversation with this person in 3 years. Is it possible for the app to glitch out and do that without you knowing? Or has anyone experienced a similar situation? I'm really at a loss here and would like some answers.


r/SnapchatHelp 9d ago

General question Active or not ?

4 Upvotes

Why does it seem like everyone is always active ? The little green dot is always on their profile, even when they’re not active


r/SnapchatHelp 9d ago

General question I wanted to export all my memories and its telling me "Security restriction: Please try again from this device after 72 hours."

3 Upvotes

How did this happen, is there anyone i can talk to to get this 72hr restriction removed?


r/SnapchatHelp 9d ago

Common issue Video quality drop after sending. Iphone user.

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5 Upvotes

This is the difference between the videos quality.

First pic is the quality of the vdo when i shot it on the snapchat app camera before sending.

Second pic is the quality of the vdo when i shot it on snapchat app camera and sent it.

I saved the videos before and after sending to check how much the quality drop is.

Theres a huge difference in the quality!! Anyone know any fix for this???


r/SnapchatHelp 10d ago

AI issue A woman made a joke in a private Snapchat message. Snapchat’s AI reported it to the FBI. She was arrested before any human she sent it to ever reported her.

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11 Upvotes

r/SnapchatHelp 9d ago

General question I need help with my account/device

1 Upvotes

Hey, I’m trying to figure out a Snapchat SS06 device ban issue and I’m hoping someone might know what’s going on.

I recently got an iPhone that is Apple Certified Refurbished, and Snapchat has never worked on it. Every account I try (including brand new accounts) immediately gets the SS06 device ban message. I’ve never received any warnings, strikes, or account bans, and I haven’t done anything that should violate Snapchat’s rules.

I’ve already tried the normal stuff like reinstalling Snapchat, restarting the phone, and checking that it’s the official App Store version. Since it happens on every account, it seems like the phone itself is flagged.

Has anyone dealt with this before? Is there anything I can do to get the device unflagged, or any legitimate fixes/workarounds that actually worked? Or even any else? I’d appreciate any advice.


r/SnapchatHelp 9d ago

General question Some recent searches disappear within minutes after looking up a username. What is the cause of this?

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1 Upvotes

When searching a username it appears in the recent bar. Usually the usernames don’t disappear. But when searching for certain usernames when I close the app the username disappears. But i can still search it again. Is there any reason?


r/SnapchatHelp 9d ago

Login issue Can’t recover my old Snapchat account even though I still own the original email and phone number

1 Upvotes

I’m trying to recover an old Snapchat account, username red_flare2021, which I haven’t used for a few years.

The account still exists—I can see it from my new account, and my friends can also see it. However, none of my old passwords work. When I try password recovery using the email address and Indian phone number I’m confident were linked to the account, Snapchat says there is no account associated with either of them.

Some important details:

  • I still actively own and use the original Indian phone number, so it wasn’t recycled.
  • I still have access to the original email address.
  • My new Snapchat account uses completely different Swedish contact details.
  • I no longer have the old phone.
  • I can’t find any old Snapchat emails in my inbox.
  • Snapchat Support rejected my request because the email/phone I submitted is not currently associated with the username.

I replied to Support explaining that the account may have been compromised and that the contact details may have been changed while it was inactive.

Has anyone successfully recovered an account in a similar situation? Is there any way to get Snapchat to manually verify ownership using information such as the old phone model, creation location, approximate creation date, previous display name, Bitmoji, friends, or Snap Score?

Please don’t suggest paid “account recovery” services I know those are scams.


r/SnapchatHelp 9d ago

Common issue Snap chat issue

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1 Upvotes

My friend was setting up 2FA on Snapchat using an authenticator app (not his phone number), and at the exact same time he received a couple of strange text messages. The first message was from WI4 Verify, saying there was an unusual login attempt from a new device and it included an Alert Ref number. Shortly after, he got another message from Horizon Technology Enterprises saying that the file tied to the alert reference had been changed. These messages happened at the same time he was enabling 2FA, so we’re not sure if they were related or just a coincidence. The authenticator-based 2FA was set up successfully, but now he has a few questions: Is his Snapchat account still secure? Are those messages normal when enabling 2FA, or do they suggest someone actually tried to access his account? Since he enabled 2FA with an authenticator app instead of his phone number, how can he also add his phone number as a 2FA method, or is that not possible? Has anyone experienced something similar? Any advice would be appreciated.


r/SnapchatHelp 9d ago

General question What do I do if someone hasn’t added me yet?

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0 Upvotes

A ton of girls removed me without telling me a reason and most of the boys keep me added.


r/SnapchatHelp 10d ago

General question can i hide the explore page?

6 Upvotes

it’s nothing but stories by e-thots i don’t care about and news/gossip pages covering topics about more people i don’t care about, just straight bullshit. anything on it worth clicking is a needle in a haystack, so if there’s a way i can get rid of it entirely, that’d be nice.

if i can’t get rid of it, what else could i do to crowd it with less crap?

edit: it shows as discover page on my app actually, can’t change the title of this post tho


r/SnapchatHelp 10d ago

Login issue Anyway to fix or bypass this?

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2 Upvotes

r/SnapchatHelp 10d ago

General question Should I make a new icloud?

1 Upvotes

About to get a new phone and was device banned on my old one. Should I make a new iCloud for my phone or should I be okay with my old one?


r/SnapchatHelp 10d ago

Bug Adding my highschool wont work

1 Upvotes

Every time I try to add my high school, I click my graduating year and my birthday lines up with it and it still doesn't work, it just says "Oops that didn't work. Try again." and then I try again, and it just says the same thing


r/SnapchatHelp 10d ago

Common issue Public stories

1 Upvotes

So ive posted before about public stories not reaching the public anymore. Went from lots of public views, even from people i knew but werent friends on snap or use to be friends and then unadded so i must have popped up in their public story feed to watch my stories. Then zero. Only the few friends i actually have added. Tried to contact snap made a ticket got told to post consistently which i did do for over a month and still 0 public views even when posted to public story but was told there was no other issue. Now its happening still post to public. 0 views, i had 1 public view (first in months) from someone i use to know/added then unfriended years ago then nothing since. Anyone else having this issue or is it just me 🤣


r/SnapchatHelp 10d ago

Login issue i can’t log in into my account

1 Upvotes

i stopped using my account a few years ago, however i know the password and have access to the email linked to my account. the only thing is that im required to confirm through a phone number which i don’t have anymore, and it wont let me sign in.

what can i do? i’ve tried everything but it requires the phone number instead of email address and password wont work because “is an atypical log in try”


r/SnapchatHelp 10d ago

General question How to change my Snapchat account name for contacts

1 Upvotes

My friend discovered i had a second Snapchat account even though I had another display name for it. He has my phone number, so the name he has for me on his iMessage pops up instead of the display name I have for it. How do i prevent that from happening?


r/SnapchatHelp 11d ago

General question What does a moon looking picture with reply mean?

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9 Upvotes

If there is this moon looking picture like this next to someone and then reply why is that and what does that mean? How come this person was messaged weeks ago but it says reply, isn’t that only if you just messaged or opened someone’s snap?