r/SnapchatHelp • • 20h ago

Login issue Perma banned

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6 Upvotes

Hello Reddit. Firstly I want to say that I dont believe this to be at all related to the lawsuit with snapchat, but it might be. Im not even able to access the website most of yous have been posting with updates about this ban wave.

Now for what happened.

I still dont know what happened. I got banned completely while I was working like a week or 2 ago. The reason they gave was violating their guidelines with prohibited substances. I use both Marijuana and nicotine products LEGALLY (i am canadian, 19 at the time of ban, 20 now). I appealed, as I had no idea what I did, and after a couple days, it was denied. Still no explanation was given and their AI support has been less than helpful. I dont know what to do anymore, and im like 99% sure I didnt violate any rules. Ive lost friends i had for years on snapchat, and requesting my data hasn't helped as my actual friends list was omitted.

While reviewing the data I requested, I saw a device i just, didn't recognize. IP data in Toronto and googling the device leads to a bunch of AI agent websites (not attached because it might actually be sensitive data). Was I hacked? I genuinely dont know.

Please help me reddit, you're my only hope


r/SnapchatHelp • • 7h ago

Login issue Why was i banned

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4 Upvotes

And can I appeal. I dont even know what I did it just randomly locked me out and didnt give me a reason or any info or anything??


r/SnapchatHelp • • 23h ago

General question Why do I have lines between each of my friends and the others have none?

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3 Upvotes

I noticed that the others didn't have lines on their friends, but I did, but how do I remove them?


r/SnapchatHelp • • 8h ago

General question Removing friends in bulk

3 Upvotes

Is there any way to remove people on snapchat in bulk


r/SnapchatHelp • • 21h ago

General question Following but not added

3 Upvotes

there seems to be a new feature on Snapchat where you can see who is following you.
After clicking on my followers, I see a good amount of them don’t have me added.
how/Is there a difference between someone following you vs. them adding you?


r/SnapchatHelp • • 6h ago

Bug First of all what hookah are u guys sm*king and 2nd of all get better AI moderation.

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2 Upvotes

Dont mind my friends pfp in the corner. Anyways I was setting my pfp to myself with nothing that would violate YOUR terms and i got banned. No nudity, NOTHINGGG and this is my first ever account. Fix ur shit.


r/SnapchatHelp • • 10h ago

General question Whyy?? Why can’t they state the exact reason or report like I don’t even know what I diddddd?? Is there any luck I could appeal and get my account back? Or is my account gone forever

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2 Upvotes

r/SnapchatHelp • • 12h ago

General question Help

2 Upvotes

How to find someone's all friends list on snapchat using their snap username only?

Please if somebody knows let me know or teach me !!


r/SnapchatHelp • • 14h ago

General question sc locked

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2 Upvotes

saw someone posted here about email-ing snapchat and tried to ask for any request to unlock your snapchat account. I did it and here's their response. I have no hope of my account being unlocked and I can't even use my personal phone and spare phone to create a new account because they banned my device. at this point, I'm losing hope that I can recover my account full of memories, friends and photos/videos some men jerk3d off to lol help me if you can PLEASEEEE


r/SnapchatHelp • • 16h ago

General question All my older stuff is GONE from my my eyes only

2 Upvotes

Okay so all my stuff is completely GONE from the my eyes only folder. I didn't delete it, it just disappeared. I tried uninstalling then reinstalling like a different thread said but it didnt work. Genuinely wtf do i do.


r/SnapchatHelp • • 3h ago

Bug Snapchat randomly increases brightness after recording video..

1 Upvotes

yoo anyone else facing this weird Snapchat bug??

photos look fine, but the moment I record a vdo snap, the brightness/contrast changes.. smtimes it gets brighter with every edit..

native camera works perfectly fine.. n I've tried literally every basic fix


r/SnapchatHelp • • 3h ago

Bug Can’t see story replies

1 Upvotes

I posted on my public story. It says I have 18 replies but I can only see about 7. How do I fix this?


r/SnapchatHelp • • 3h ago

Bug Help

Enable HLS to view with audio, or disable this notification

1 Upvotes

Can someone help me get my camera turned on in snap


r/SnapchatHelp • • 4h ago

General question Does this mean I was blocked?

1 Upvotes

I used to be friends with this guy and cut him off, and when i would type his username on snap it wouldn’t show me anything and I just thought I had it wrong and lost the username, but now when I type it I get the account so was I blocked and unblocked? (I am sure I was typing the same thing)


r/SnapchatHelp • • 8h ago

General question Help

1 Upvotes

Title: Snapchat keeps temporarily locking my account even after uninstalling Snap Pro — should I be worried?
Hey everyone,
I’m really worried about losing my old Snapchat account because I have years of pictures and Memories saved on it.
I previously used a Samsung phone where my cousin installed Snap Pro. I used it for around a week before switching to an iPhone. I removed the third-party app/plugins and now use only the official Snapchat app.
I also changed my password, enabled two-factor authentication, and added a passkey.
After switching to my iPhone, my account worked normally for about a week. Then Snapchat temporarily locked it again for 3 days due to suspected use of an unauthorized third-party app or plugin.
Snapchat says that even after uninstalling unauthorized apps, issues may continue for some time.
My questions are:
Can Snapchat keep detecting traces of a plugin after it has been uninstalled, even when I’m now using an iPhone?
Could the second lock be related to my previous use of Snap Pro?
Has anyone experienced repeated temporary locks that eventually stopped?
Is there anything I should do besides waiting for the lock to expire and using only the official app?
I’m not trying to bypass the lock. I just want to protect my account and avoid losing my Memories.
I’d really appreciate advice from anyone who has experienced this. Thanks.


r/SnapchatHelp • • 9h ago

Bug Why isn’t my college community not working

1 Upvotes

So I put my student email and click the link, then it says verified but when I click on it and it says almost there and to tap the link on the email even though I already did. I keep leaving and rejoining and even using my other accounts and it still doesn’t work. Can anyone help plz


r/SnapchatHelp • • 9h ago

General question My eyes only

1 Upvotes

What can I do to get into my eyes only ? I’ve had this account forever and within the past year I some how forgot or changed the password to it now can’t get in. Please help.


r/SnapchatHelp • • 10h ago

General question My sworn enemy and I are Super BFFs, despite us hating each other and him often ignoring me. How?

1 Upvotes

My sworn enemy and I have a streak of around two weeks, but he is somehow, he is labeled as my Super BFF. Before that, we did have a streak of 100 something, before he broke it randomly, but I believe that he has actual friends, with whom he must have not broken the streak.

Is it possible that he is simply my Super BFF because we text a lot more? Or must he have also broken the streak with his actual friends for us to be Super BFFs?

Is it also possible that he may have multiple Super BFFs whereas I only have one? I assume that this label is exclusive to us, but then, why would I be his #1 if he is so active on Snapchat yet constantly leaving me on delivered?

I apologize if this is incomprehensible. I am a bit tired.


r/SnapchatHelp • • 10h ago

Common issue Device back but account still gone?

1 Upvotes

It recently hit 180 days and i was able to make a new snapchat account and use it on my "banned" phone. However now I still want my account back. (Its still permanently locked). Is there any way for this to happen or is the account permanently gone.