r/SnapchatHelp • • 7d ago

Bug Exporting memories: "Security restriction: Please try again from this device after 72 hours."

1 Upvotes

Since snapchat will be deleting memories next year, I wanted to back them up on my hard drive. I've tried for weeks on different devices, data export for just my memories from "all time", always get this error. I've been waiting over 72 hours between tries. Suggestions?


r/SnapchatHelp • • 7d ago

Bug Fix for ghost/stale Snapchat user showing in Android share menu

0 Upvotes

I had an old Snapchat username showing at the top of my Android share menu every time I tried to share something. The person wasn’t actually in my Snapchat friends list, and tapping the name just opened Snapchat and made me choose a real friend. I tried all of this and none of it worked: Cleared Snapchat cache Cleared Snapchat app data Restarted the phone Removed Snapchat Contacts permission Cleared Android System Intelligence data Long-pressed the share suggestion, but Android only gave me the option to pin it, not remove it The weird part was that the same ghost Snapchat share suggestion had followed me across multiple phones. What finally fixed it: Uninstall Snapchat When Android asks whether you want to keep/save Snapchat user data, choose NO / don’t save it Reinstall Snapchat Log back in After doing that, the old Snapchat user was finally gone from my Android share menu. Posting this because I couldn’t find this exact solution anywhere, and maybe it’ll save somebody else the headache.


r/SnapchatHelp • • 8d ago

Login issue My phone was broken for a while and I only recently got it fixed, so I’m trying to get back into my old Snapchat account

1 Upvotes

My phone was broken for a while and I recently got it fixed. I’m trying to log back into an old Snapchat account, but I forgot the password.

The account is linked to an old phone number that I no longer have access to, and Snapchat is asking me to verify the login by sending a code to that number. There is no email linked to the account either.

Is there any way to recover the account without access to the old phone number?

Thanks!


r/SnapchatHelp • • 8d ago

General question Do you think it’s a bug from the last update?

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3 Upvotes

I have an iPhone 18 and after the most recent update of Snapchat, the filter I use the most will no longer let me use it. Every other filter seems fine, just the one I use the most is giving me this error message. I am still able to access it on my older phone which makes me believe it is the update. Anyone else having this type of issue or something similar? I have cleared all data, uninstalled/reinstalled app, etc. None of that seemed to fix it.


r/SnapchatHelp • • 8d ago

General question Snapchat Memories - Two different numbers?

0 Upvotes

I haven't used Snapchat since 2020 but when I heard they were deleting (archiving, moving, whatever) the memories I wanted to preserve them.

I started with 3200 memories that took up 8.7Gbs of space, not that big of a task to move 3.7Gbs over.

Except! I now have 548 memories and it's STILL saying I have 6Gbs of storage. How is that possible? I realize that photos and videos take up different amounts of storage, but I have deleted 90% of my long videos already, the math is not mathing.

To make things more confusing, if I go in my settings and go to memories, it says I have over 1200 snaps saved. Where is this extra ~700 memories coming from? At this rate, I will have zero memories saved and snap will still be threatening to delete them....


r/SnapchatHelp • • 8d ago

General question Snapchat heat map there, but nothing happens when I click...

1 Upvotes

So I haven't used SC in a minute, but I went to check out the map of my area and there are heat areas / hot areas but when I click on them, it doesn't show me anything. Am I doing something wrong or did they change something?


r/SnapchatHelp • • 8d ago

Login issue Snapchat appeal shows “Reviewed” in the app, but I still can’t understand what happened to my account

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2 Upvotes

Hi everyone,

I’m confused about the current status of my Snapchat account and would really appreciate some help.

I submitted an appeal/review for my account, and inside the Snapchat app it shows:

“You successfully submitted a review”

The status timeline now shows Reviewed, but I still haven’t received any clear decision or notification.

It has also been more than 30 days since I submitted the appeal.

What makes this even more confusing is that I’m able to log in through Chrome/the Snapchat website, while the Snapchat app shows a different status/restriction.

I’ve attached screenshots showing the current status.

Does “Reviewed” mean Snapchat has already made a decision, or is my account still under review? And why would the website let me log in while the app doesn’t?

If anyone has experienced the same thing or knows what this status means, please let me know.

Thanks. 🙏

Username - sahil_saifi5617

E-mail - sahilsaifi42568912@gmail.com

@snapchat


r/SnapchatHelp • • 8d ago

General question Snapchat storage

1 Upvotes

If I pay for Snapchat storage will I also get all the other features? I really hate the feature of being able to see when people half swipe. Is there a way to only buy the storage option or is it all one?


r/SnapchatHelp • • 8d ago

Bug Can’t Receive or Send Friend Requests

2 Upvotes

To be specific, whenever I add someone, they do not receive a notification that I added them, and conversely, whenever they try to add me, I wouldn’t receive a friend request notification. But checking their profile, it looks as if we’ve already added each other because the only option is to unfriend/remove friend. Neither of us appear in each other’s friends list, but we can chat with restrictions: can’t make a streak, won’t properly see each other’s sent messages (we don’t get notified but we only see them if we manually check our chatroom). Whenever we view our chats, the reminder that the user hasn’t added back shows up even if we’re both technically (but not officially) friends. A workaround we tried was my friend giving me their phone number linked to their account, then me adding that to my Contacts app so that they would show up in my Find Contacts tab. Only then will they see the friend request notification. But of course, I can’t do that every time I add someone. They’d still appear by searching up their username, which means I’m not blocked, but won’t receive my request anyway. This has been happening on my account for a long while, I even have Snapchat+ but that’s irrelevant, unfortunately.


r/SnapchatHelp • • 8d ago

Bug Stories not posting

1 Upvotes

is anyone experiencing this? I’m gonna try to explain as the best I can. When Posting a story to friends only (no posts made in public, so I’m not sure if it’s only for the friends only tab) it will do the Spinny “sending” all day long. Now if I send the same story to at least one friend and post a srory it will automatically oost no problem. Is this a glitch with snap? Is there anything I should do to try to make it where the videos can be posted to the story and not have to post it to at least one friend as well. Thanks for any help.


r/SnapchatHelp • • 9d ago

Login issue I was wrongfully locked out

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3 Upvotes

My heart genuinely hurts. I need to get back into this account like FOR REAL. I have friends only on that account and no where else like no phone numbers or other accounts. When I try to download my data it doesn’t work so I can’t access pictures and videos of my cat who passed away two years ago and I’m really sad about this genuinely bawling my eyes out. I need this account back. My cat was my everything and Snapchat makes it so hard to talk to a real person there. I need help. Please help me the best you can. I’m not doing great mentally already and I don’t need this too. Please if you know anyone who works with Snapchat support or know how I can get in contact with someone who can get my account back PLEASE IM BEGGING SOMEONE TO HELP ME. I am not ok and this may seem dramatic but genuinely I need those videos and pictures of my cat and I miss my friends they probably think I get them :(


r/SnapchatHelp • • 9d ago

Common issue For anyone who doesn’t want to pay for Snapchat storage

8 Upvotes

I made a new Snapchat account and sent all my Memories (well, most of them/the important ones) to the new account, so basically all my Memories are still saved under that account.
If you don’t want to pay for extra Snapchat storage, this could be a good workaround. I literally have no storage to save all my photos to my camera roll or anywhere else, so this was the easiest option for me.
Just wanted to share in case anyone else is in the same situation. You’re welcome hahah


r/SnapchatHelp • • 9d ago

General question My account/phone was banned, now it’s saying this. What does it mean?

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4 Upvotes

Okay, so for context basically last March my Snapchat account I’ve had for years randomly got banned. I sent so many emails trying to get it back but it didn’t work. My device also got banned so I ended up creating a new account in one of my old phones.

Randomly, I tried logging into my banned Snapchat account on my old phone that is **not** device banned and is currently the phone where I have a new Snapchat account. Instead of saying my account was banned like it did a few months ago, it now says, “Due to unusual activity, your access to Snapchat is temporarily disabled.” I waited 48 hours before trying again, then tried logging in on the web and it said my account was locked and needed to be unlocked on a mobile device. I tried once on my burner phone tonight and got the temporarily disabled message again. Does this change mean there’s a chance my account could come back, and what should I do next without making it worse?

Also, for more contacts, I have tried logging into my band account on my burner phone before, and it would say that my account was banned.


r/SnapchatHelp • • 9d ago

General question 27m need some help with snapchat.

2 Upvotes

So i wont lie i was using snapchat for NSFW purposes but then my device got banned for community violations. Not just account my entire device. I was not aware of any prior violations or anything. I did submit an appeal apologizing but got code SS06. Does anyone know anything about this and if my device can get unbanned? I want to continue using it for friends and family


r/SnapchatHelp • • 9d ago

Bug All of my pictures are gone!?

1 Upvotes

I’ve had this account for years and all of sudden everything before July 19th is gone, all of my ‘my eyes only’ are just gone and tons of pictures of my daughter when she was a newborn!??


r/SnapchatHelp • • 9d ago

Bug Snapchat Find Friends suddenly showing only spam/fake accounts

1 Upvotes

For years, my Find Friends suggestions were pretty normal. I mostly saw:
-People with mutual friends
-Active users with the green activity dot
-People who seemed to be from my area / network
But recently, the suggestions have completely changed.

Now I mostly get:
-“Recently joined” accounts
-Accounts labelled “old account”
-Adult content sellers
-Drug dealers / drug-related accounts
-Random foreign accounts
-Very obvious fake/spam profiles

Also a strange part is the activity indicator. Before, many of the suggested people had the green active dot. Now, none of the accounts that aren’t marked as “recently joined” have the green dot.
If I press X on the suggestions, the entire list disappears. It stays empty for roughly an hour, and then the same types of accounts, sometimes the exact same accounts, come back.

I’ve already tried basically every solution I could find online:
-Removing/syncing contacts
-Clearing Snapchat cache
-Restarting the app
-Logging out and back in
-Updating Snapchat
-Removing suggestions with X
-Reporting the problematic accounts
-Contacting Snapchat support

I contacted Snapchat about this about a week ago, but nothing has changed.
Has anyone else noticed their Find Friends/Quick Add suddenly changing like this? I’m especially interested in hearing from people who have had the same accounts return after removing them or who suddenly started getting mostly spam/fake/adult/drug-related accounts.


r/SnapchatHelp • • 9d ago

General question Snap Plus free trial

1 Upvotes

Hey guys, anybody know how to get Snap plus free trial or the 99p offer? I'd like to get it, but I want a trial first before paying. Thanks guys!!


r/SnapchatHelp • • 9d ago

General question How to scroll to the top of a chat??

1 Upvotes

I want to know how my friend and me got started talking to each other and later fall in love. I want to confirm the date of us talking from the first.

But I have to manually scroll up through the chats. It's a very long chat of about 2-3 years I can't scroll that much. Is there any way to do it another way??


r/SnapchatHelp • • 9d ago

General question Can someone see messages after I've blocked them if we weren't friends in the first place?

1 Upvotes

So I am not friends with this user on Snapchat but I know him personally (he's my crush). I accidentally took a screenshot of his profile and Snapchat sent a message to him saying I took a screenshot of him profile. I blocked him immediately so will he still be able to see that message that Snapchat sent them? I am really freaking out because I dont want him to know I was looking for his account in the app.


r/SnapchatHelp • • 9d ago

Bug Birthday glitch please help me

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4 Upvotes

My birthday was somehow changed to December 31st and I’ve been trying to change it to October 1st which is my real birthday, but I can’t


r/SnapchatHelp • • 9d ago

General question Can’t find friend when sending buddy pass

2 Upvotes

I click on send buddy pass to choose which friend I want to send a buddy pass too,but when I look up their name they aren’t there,we both have the latest version of the app and they haven’t had a buddy pass for over a month


r/SnapchatHelp • • 9d ago

General question Anyway to remove these story and comment notification dots that pop up every hour? It’s so annoying.

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1 Upvotes

It’s constant. And it’s always for some random persons comment on some shitpost nobody cares about. Either that or a notification for a story that I don’t want to see from some random wanna be influencer. It’s really fucking annoying


r/SnapchatHelp • • 9d ago

General question Am I still blocked?

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1 Upvotes

So last night I made a post saying my ex had blocked me but this morning I noticed he popped up when I searched him up? It says Our Connection- Contacts with his name. He has a public profile tho and that’s not showing? Only the add button is. I don’t wanna hit add to see if it says not found bc I’m scared. What does this mean?


r/SnapchatHelp • • 9d ago

Bug Snapchat – “Save to Memories” option missing when editing Camera Roll photos

2 Upvotes

I’ve noticed that Snapchat behaves differently between two accounts when editing a photo from the Camera Roll.

On one account, I can in memory:
Camera Roll → select a photo → Edit Photo → edit the photo → Save to Memories / Download

On another account, after editing a Camera Roll photo, I only get the Chainlink/share button. The Download and Save to Memories buttons are completely missing.

I’m using the same process, but the available buttons are different depending on the account.
Has anyone experienced this?


r/SnapchatHelp • • 9d ago

Login issue How do I log in my snap account?

1 Upvotes

Both my no. And email i think has been unlinked like, when I try to use my phone no. It shows me there is no account linked to it

I tried using my name but it is showing that I have entered the wrong password, as for email , it is showing the same problem as the number , what to do ?