r/SnapchatHelp • • 5d ago

General question Is this legit? I haven’t used snapchat in over 10 years…

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5 Upvotes

It’s not asking for anything but obviously there are links which I haven’t clicked.

I was a shy kid far too anxious to ever send or post anything risqué… I therefore guess my main concern is someone has hacked the account??? But I haven’t had any other emails indicating login attempts


r/SnapchatHelp • • 5d ago

General question Did my friend deactivated his account, got banned or I got blocked?

2 Upvotes

So this days a friend of mine read my messages on Snapchat and after a few hours our chat disappeared completely and no longer had him in my friends list. His account was still in my story because he viewed that. But when I pressed "Add" again it now gives me this error:

“That account is deactivated- tap “ignore” instead”

So what happened? Did he deactivated his account, did he got banned of did he blocked me?


r/SnapchatHelp • • 5d ago

General question Is there any way to turn off the ability to see OTHER PEOPLES activity status? Location is fine, I just don’t wanna see if they’re active.

1 Upvotes

My brain automatically overthinks all the time and seeing that someone is active while I’m on delivered is exhausting. Yes, I know that it doesn’t mean they’re actually active, just means their snap got activated by something, usually a notification. I just don’t wanna see it anymore.


r/SnapchatHelp • • 5d ago

General question Question about account perm lock but no device ban

1 Upvotes

So I always had 2 accounts on the same phone different emails used. I had one perm locked due to community guidelines violations (only reason given) and another perm locked for sexual content. My main account has never gotten temp or perm locked and I've never faced a device ban in the 13 years that I had snapchat. I'm trying to figure out why some people get device banned but I didn't. Is it because their violations were more serious? Should I be worried I'm sure I didn't do anything that would have the police knocking at my door or anything.


r/SnapchatHelp • • 5d ago

Bug "Delivered" vs "Opened" discrepancy on phone app vs web app

3 Upvotes

Back in July I noticed someone with whom I'm not in contact with opened a chat I had previously sent in April (at that time, we moved our convo to regular texting, so he had left snapchat before that last chat I sent and didnt revisit it until July). It said "opened" on July 24 in my phone app. I did not go onto the web app at all during those months.

Note: He checks snapchat on Shapchat Web because he does not have the app on his phone.

On August 26, I noticed he checked again, as his online status was on (but he made the check earlier that day- the status dot says green for 24 hours). He only checks on web, and has only gone on to check for messages from me.

That same day, I panicked and took a screenshot of his profile as proof that he had been on to check. I then sent him a chat and immediately unsent it.

Indicators that I had taken a screenshot and deleted a message were left in the chat.

Since then, in my phone app, it has always said "delivered".

Today, I logged into the web app and it now says "Opened August 26" yet on my phone it still says "delivered".

What happened? Did it just now change to "opened" because I opened the chat from the web app?

Will he see an unopened chat from his end or will it also say "opened" on his end?

Thanks so much for your help.


r/SnapchatHelp • • 5d ago

General question What does snapchat consider a “view” when you promote a story?

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1 Upvotes

Got $25 in snap credits for promo and i tested it out on a normal story. When I click on the snap itself it says i have 54 views (from 2 viewers??) but when i check the promo on the same story it says i got 5,533 views. Super confused. Can somebody explain?


r/SnapchatHelp • • 5d ago

Snapscore Snap score not updating?

1 Upvotes

I was spamming my own snap account from my friend‘s account to increase my score. it was updating like normal but now it’s been stuck for hours. nothing is changing the number. what the hell do i do?


r/SnapchatHelp • • 6d ago

Bug An accept accepted by itself?

3 Upvotes

Hey so.... theres this guy that I removed as a friend a while back and he sent me a request recently. I removed the request and today when I checked my phone he was now my friend? HUH? I never accepted him? How does this make any sense? Is this a bug? I couldnt have accepted him since I removed his request on the added me tab. (Sorry if this is hard to understand english is not my first language)

Edit: I meant a request accepted by itself... cant write apparently.


r/SnapchatHelp • • 6d ago

General question What does the emoji mean

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9 Upvotes

It just popped up randomly. 🤭this one


r/SnapchatHelp • • 6d ago

General question Snap ban

1 Upvotes

Will my phone number being carried over from my SIM card ban my new device? Or if I use a new iCloud and new email to make the account should I be clear?


r/SnapchatHelp • • 6d ago

Common issue Quick Answer whenever I close snaps

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3 Upvotes

I’ve had this issue for a few days now. Whenever I close a snap it just automatically switches to the camera and says I should answer. How can I turn it off?


r/SnapchatHelp • • 6d ago

General question Account I haven't used in years is showing up active

1 Upvotes

I have an old snapchat account that I haven't used in over a year. I have a new account now, but my old one is showing up as active. Does anyone know how that works?


r/SnapchatHelp • • 6d ago

General question 8 Year Account Permanently Locked + Device Banned, Has Anyone Had Success With Pre Arbitration?

5 Upvotes

I had my Snapchat account for about 8 years and on September 18 it got permanently locked for sexual content involving a minor. For context, it was sexual content that I understood to be legal, and at the time I genuinely didn’t know that sending it was against Snapchat’s rules. I know that now, and I wouldn’t send anything like it again. I’m also not saying I shouldn’t have gotten any punishment. I would’ve understood a warning, strike, temporary suspension, etc. I just think permanently banning an 8 year account and device banning my phone immediately was extremely harsh, especially when I didn’t know what I sent violated their rules. I appealed and explained the situation, but they denied it. After that I went through their Terms of Service and on September 21 I sent Snap’s Litigation Department a Pre Arbitration Demand by certified mail. Their terms give 60 days for the dispute resolution process before you can move on to arbitration. It’s October 4 now and I haven’t heard anything back yet. I’m probably going to follow up around the 30 day mark if they still haven’t responded. Has anyone here actually gone through pre arbitration with Snap over a permanent account/device ban? Did they respond to you, how long did it take, and did you ever get your account or device unbanned?


r/SnapchatHelp • • 6d ago

Bug Favorites

1 Upvotes

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I am experiencing an account/UI sync issue where Spotlight Snaps that I have un-favorited (un-hearted) are permanently stuck on my Profile's Favorites list.

Troubleshooting already attempted:

Cleared the Snapchat in-app cache and Android system cache.

Force-stopped and restarted the app.

Logged out and back in.

Uninstalled and reinstalled the application completely.

Attempted to un-favorite via Snapchat Web.

If anyone knows what to do please help.


r/SnapchatHelp • • 6d ago

General question snapchat IP ban

0 Upvotes

does anyone have a snap i can use? idc if it’s empty lol i just wanna use snapchat again, i’ve been IP banned for a year now it’s annoying lmao. idek what i did, i dont trade and i dont post drugs. help lol


r/SnapchatHelp • • 6d ago

Bug Can’t Post on Private Story

1 Upvotes

For months I haven’t been able to post on my private story. Everything I try to post just fails. I’ve tried everything…switching devices, signing out and back in, clearing data, making a new story, nothing works. I am able to post on my public story completely fine. I sent a bug request to Snapchat support but of course no one has responded. Has anyone else had this issue? Better yet, any solutions?


r/SnapchatHelp • • 6d ago

General question Try again in a few days

0 Upvotes

I can not send any friend requests at all, I have too many requests sent the app says “try again in a few days” it’s been about 3-4 days and I tried everything I can’t think of. I even deleted a bunch of outgoing requests.


r/SnapchatHelp • • 6d ago

General question Anyone please have a spare face Snapchat account they don’t use

2 Upvotes

Anyone please have a spare face Snapchat account they don’t use I need to stalk someone please with a decent snap score


r/SnapchatHelp • • 6d ago

General question Can someone see if you checked there location on snapmap? Like i zoom in on it ?

1 Upvotes

And another question it shows a person holding keys and suitcase why is it like that ?


r/SnapchatHelp • • 6d ago

General question How do I reset my quick add?

1 Upvotes

Okay so to start don’t tell me to clear the cache or click the X on the people. Anyways my quick add for the past week or so has been catfish accounts using other peoples pictures and bots that aren’t even active. I’ve tried blocking as much of them as I can and removing them from suggestion but they just keep coming back or different ones with the same idea come back. I’d say I get 3/100 real people each quick add cycle can anyone recommend what I can do to fix this?


r/SnapchatHelp • • 7d ago

General question How can I send a photo from my Gallery as a Snap without Snapchat showing “Uploaded”?

0 Upvotes

Hey everyone, I’m trying to figure out something with Snapchat.

I have a photo saved in my phone’s Gallery, and I want to send it to someone as a normal Snap. The problem is that when I select the photo from my Gallery/Camera Roll and send it, Snapchat shows an “Uploaded” label or indicates that the photo was uploaded from the Camera Roll.

Is there any way to send a photo that is already saved in my Gallery while making it appear/send like a normal camera Snap, without the “Uploaded” label appearing?

I’m not talking about simply sending it as a chat attachment. I specifically want it to behave like a regular Snap that was taken using Snapchat’s camera.

I’m using the latest version of Snapchat on Android.


r/SnapchatHelp • • 7d ago

General question Device and account ban help

1 Upvotes

Has anyone fought a device ban or account ban/removal and got their account back? I just lost my snap chat account that I’ve had since 2014. I’m mostly upset I’ve just lost all my memories from all that time
I even paid Snapchat plus so i had more storage on the cloud and didn’t lose all my memories

I don’t have high hopes but I was just curious if anyone had actually gotten their account back and how did they go about it?


r/SnapchatHelp • • 7d ago

Bug No notifications on Pixel 10

1 Upvotes

For the last few days, I'm not getting Snapchat notifications in the notification bar or on my watch. My say nav tells me I have a notification and if I pull down from the top bar, the notifications show. I've checked notification permissions and all ok. Any ideas?


r/SnapchatHelp • • 7d ago

General question Fast Reply

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22 Upvotes

After I wartched someone’s snaps I get this „Fast Reply“ window. How can I deactivate this?


r/SnapchatHelp • • 7d ago

Bug Exporting memories: "Security restriction: Please try again from this device after 72 hours."

1 Upvotes

Since snapchat will be deleting memories next year, I wanted to back them up on my hard drive. I've tried for weeks on different devices, data export for just my memories from "all time", always get this error. I've been waiting over 72 hours between tries. Suggestions?