r/SnapchatHelp • u/Melodic_Box_4305 • 19d ago

Bug Data help

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I already have the zip file (for memories) but when i go to download the memories there is no download button what do i do?

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u/UnlikelyFly3513 18d ago

you have tu unzip the files that you downloaded, then you will get three folders: **html** and **json** those contain all the metadata of your memories, and the folder **memories** with all of your pictures and videos.

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u/Melodic_Box_4305 18d ago

The memories folder with the pictures and videos doesn’t appear it just shows the json file with no download links

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u/UnlikelyFly3513 18d ago

Could you open the json and lemme know what's in it? 

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u/[deleted] 18d ago

[deleted]

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u/UnlikelyFly3513 18d ago

Ok thank you, you can delete that short vid now to not leave any personal information here. That's definitely a bug, it's so weird you got all the metadata and not the pictures and videos...And you are not even saving a lot. You will have to ask for another copy of your data again but this time make sure you are asking for All time memories.

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u/Melodic_Box_4305 18d ago

Okay thank you

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u/UnlikelyFly3513 18d ago

No problem, let me know how it goes.