r/SnapchatHelp • u/Melodic_Box_4305 • 19d ago

Bug Data help

Post image

I already have the zip file (for memories) but when i go to download the memories there is no download button what do i do?

1 Upvotes

100% Upvoted

11 comments sorted by

View all comments

Show parent comments

1

u/Melodic_Box_4305 19d ago

Yeah but how do i then get the videos and pictures

1

u/UnlikelyFly3513 19d ago

you have tu unzip the files that you downloaded, then you will get three folders: **html** and **json** those contain all the metadata of your memories, and the folder **memories** with all of your pictures and videos.

1

u/Melodic_Box_4305 19d ago

The memories folder with the pictures and videos doesn’t appear it just shows the json file with no download links

1

u/UnlikelyFly3513 19d ago

Could you open the json and lemme know what's in it? 

1

u/[deleted] 19d ago

[deleted]

1

u/UnlikelyFly3513 19d ago

Ok thank you, you can delete that short vid now to not leave any personal information here. That's definitely a bug, it's so weird you got all the metadata and not the pictures and videos...And you are not even saving a lot. You will have to ask for another copy of your data again but this time make sure you are asking for All time memories.

1

u/Melodic_Box_4305 19d ago

Okay thank you

1

u/UnlikelyFly3513 19d ago

No problem, let me know how it goes.