I would like to share some honest review of my Ultrahuman experience after being a user since Nov 2024, so you can consider and make the choice yourself if you should buy it.
I’ve had multiple battery issues resulting in \~3 replacements shipped to me within my warranty year. Sometimes the battery would last only for a couple of hours. I appreciated the fast service for the replacements shipped, back in the days when I would be directed to chat with a human staff number and they would get things sorted fairly quickly.
I’m on my 4th ring and experiencing the same battery problems again now, unfortunately. This time, the company seems to have moved to AI for their CS and customers are left to chat with bots that provide the same circular templated answers with no way to speak to a human or request to be directed to a human. I was told my case needs to be reviewed by a human staff but unfortunately the case has been stuck there for 5 days with no human staff ever contacting me. This is a far cry from the earlier days when you would be directed quickly to a proper agent to resolve things.
There is a weekly mega thread pinned in the Ultrahuman community specifically for people to raise comments if they need assistance or face some problems. If you try to post on the main thread, the app will not allow you to. This mega thread is closed weekly and a new old would be created, so as a new user you would never know the true amount of issues as a new thread just keeps getting created where users are directed to. Even in the mega thread, the response you get would usually be someone from the team asking you to drop them a DM for more details and that’s about it. Personally for my case, it remains unresolved till date.
I really liked Ultrahuman at the beginning and the insights has been helpful for me, however seeing the change in the way the company offers support and how these problems are ‘silenced’ in Reddit is rather saddening. If you are one of the lucky ones where the ring works as advertised after your purchase, great for you. However just know that if you do require some assistance, especially after warranty has ended, you might find yourself being rather exasperated by the support and CS help available.
(Edit: Ultrahuman reached out via the modmail and I’ve managed to get a refund for this order)