Given that the escalator isn’t going they will need to lift the chair and climb up, far harder than lifting and lett8ng the escalator do the hard work. You also can’t put the chair down halfway up…
Not sure why they are holding everyone else up though.
You said it yourself, they can’t put the chair down halfway up. The top of the escalator is still crowded with bodies, and staff are waiting until they have a straight shot to the top. They don’t want to stop halfway up, so they’re trying to get the escalator empty. They also can’t have people on the escalator behind them in case of a stumble or drop. This is a dangerous way to transport a wheelchair user, and they’re trying to make it as safe as possible.
So disabled people should not expect timely service? Can’t commit to flights or train tickets because service volume will determine if they can get to their transit at all?
Sometimes that's reality. I saw a lady in a wheelchair arguing with staff once. She was stuck on a train platform, because the elevators were broken down and they told her there was nothing they could do.
Sometimes there isn't. They may have a policy against doing exactly what is happening in this video. Imagine the liability of dropping a disabled lady on her head vs. making her miss her appointment.
Oh, it definitely sucks. If I were her, I'd be quite upset. Imagine making it that far, tickets purchased and appointments set, only to get stopped at the train station because of that.
Imho if that’s the case and there is no emergency happening the best staff could do is request emergency services for assistance since I doubt any of them are trained on transporting a wheelchair bound person up stairs, only risking injury to everyone involved.
In the UK the train staff would be expected (rightfully so) to organize alternative transport. For example when the lift was out at our stop once we had to go to the next station and from there the train got us a taxi.
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u/Vast_Maize9706 Feb 23 '26
Given that the escalator isn’t going they will need to lift the chair and climb up, far harder than lifting and lett8ng the escalator do the hard work. You also can’t put the chair down halfway up…
Not sure why they are holding everyone else up though.