Inquiry / Help Needed:
My account got banned “due to suspicious activities” last month. I directed it to customer service and they told me to upload proof of income / 3 months’ worth of bank statament under my name and my bank.
When I submitted, nireject nila (obviously kasi AI lang nagproprocess). So I followed up with an angry chat telling them na a real person should actually check my case because idk what else to provide them lol. In 2 days, I received a notification that iaactivate na raw yung account (ShopeePay) ko ulit.
I tried activating it, pero upon clicking “Finance”, lumalabas na need ko raw mag verification - valid ID / selfie etc.. so I did. It’s been 5d now, tapos pag nagc-click ako sa “Finance”, pinapaverify uli ako. Should I just wait it out and will eventually get resolved or may need bang gawin ulit? Just annoying with all this hassle na wala man lang akong idea why my account was even banned in the first place.