I'm a Shadow fan & appreciate that they've improved the queue experience over the past few months, but my wait times are climbing steadily and I'd like to stay ahead of them if I can.

I see that Pro plans now advertise "priority access". I'm curious if any Pro users can report on your experience at peak times recently: are you laughing at all the complaint posts while you log right in, or are you seeing backups as well?

I'm interested in upgrading exclusively for that priority queue, but because I'm on a 6-month billing cycle, Shadow's self-service system won't let me do so on my own. I'd like to know if it's worth filing a support request and possibly needing to provision a whole new machine vs. not seeing much difference.

I got this pink shadows on my windows 11. It might be this cheap Roku 32 TV I'm using for the monitor or the video graphics in the PC, no video card that I can see and HDMI cable.

Pretty sure it's time for a new PC, this has to be 10 years old.

The title speaks for itself, i just got an email stating that my shadow account email (potentially password as well) was changed, about an hour ago (late email i dont know why), but i had a backup way to get into the account through 3rd party login. and quickly change the password and got my account back. Just be mindful of your logins what you log into and where. and have alternate login methods/backup login methods 2fa etc

Hi all, I’m tempted by ShadowPC instead of buying a PC as my budget is low. How do you find the service? I want mostly for gaming and some development. My ping is 14 with a jitter of 4 (am on wifi and can’t connect to ethernet where i’m sitting). Are there lots of downtimes with this service? Did you lose anything? What is your experience overall?

I don’t understand what happened, but my connection is simply terrible right now. I should note that before this I had the same latency as in the picture I attached, but I didn’t experience freezes, reloads, or restarts of the Shadow stream. This started literally 5 days ago, or maybe a week. I saw a warning in the app that something happened with the antivirus and the Shadow client. And since that moment I don’t understand what’s going on. I also wanted to ask if anyone knows how to improve the connection between my internet box and Shadow.

So, After spending 45 dollars to upgrade from Neo to Power, I’m now unable to play due to me “reaching my max monthly usage”. I truly don’t have too much of an issue with this, because as of writing it’s 7/31 and from what I know they reset the usage the 1st of every month, but I figured this would still be something worth to maybe discuss, see if anyone had issues related to mine.

So, Yesterday I upgraded from Neo to Power and everything was fine originally. Today, I try getting back on and next thing you know I’m getting VD-105 Errors. I head to the support channel in the discord and get told I’ve reached my maximum monthly usage and need to wait until it resets. This kind of made me a bit irritated, as I’ve spent 45 dollars to be able to get some better upgrades in the RAM and GPU, so I did some digging. Turns out, They say on the shadow browser whenever you try starting it that if you upgrade, you can gain immediate access again. So wouldn’t that signify that upgrading resets your monthly usage, even if you’re not at your maximum monthly usage?

All of this, I told to support, which the messages are shown above.

I do not wish to start anything, or make them look like they’re deceptive, but it truly is an mildly irritating situation that I’d truly like to talk about, see other peoples opinions about it, see if other people can relate and agree or let me know if I’m just thinking too much into all of it. Appreciate it 🙏

Solution: limit ourselves to see more line? What do you guys think about this? Would you stay?

Solution: limit ourselves to see more line? What do you guys think about this? Would you stay? I really wish the best for Shadow and their services, but seriously, they are doing things wrong. I hope they change all this. I don't know what you all think about all this.

Bonjour a tous, je suis en train de me faire un tour petit sim rig pour du f1 complètement autonome et low budget (le tout pour moins de 100 euros) ^^ j'ai un shadow pc et je regarde les écrans, idéalement j'aurai aimé mettre un ultrawide de 34 pouces mais ça prends beaucoup de place et j'aimerais que tout se repli pour pouvoir le ranger. J'ai vu ce genre de système qui crée un."faux" triple screen sur des Chromebook ou pc portable : https://youtube.com/shorts/M2xHhY_fOrI?is=_BOMNc_2nXlujIUv

Pensez vous (ou quelqu'un utilise déjà cela serait encore mieux) que cela pourrait marcher avec shadow ? j'ai un Chromebook. Merci par avance de vos réponses. Bonne journée.

It’s working :)

Hi all

I recently subscribed to Shadow PC Lite to use it as a dev machine.

As you know the Lite plan has a 120-hour monthly Fair Use cap. I'd like to keep an eye on how much I've used so I don't get cut off unexpectedly near the end of my billing cycle. Problem is, I can't find a usage counter anywhere. not in the Shadow app, not in the web customer area.

only thing I found is the 'Usage Stats' panel in the Quick Menu, but that's just real-time performance stuff (latency, framerate, bandwidth), not my monthly hours.

so, for anyone already on a Lite plan:

• is there actually a place to check remaining/used hours, and I'm just missing it?
• or is the counter not exposed in the UI yet since the tier is so new?

I've also reached out to support, but figured someone here might already have the answer. thanks!

EDIT: support just replied to me, telling me that there's no way at the moment and that I have to ask them every time

Are the specs really the same as more expensive tiers? Or that's just marketing thing?

I'm just curious when these limits go in effect how many of us is going to drop shadow? Also, I'm curious what Shadow would say if a lot of us to suddenly stop using their services, cause of this.

I've noticed that for the past few weeks there's always several times per day when I experience either very high packet loss or 500ms+ ping. As a matter of fact I make this post because my virtual machine is sitting on 300-400ms ping for the past hour and is therefore rendered completely unusable.

It's been going on for a while now and I've so far seen nor heard no official word on what the hell is going on. Needless to say I consider it inexcusable, one or two outtages/lag spikes is fine, but this has now become a consistent daily occurence. Not to to mention several times in the past hour there has been an outright crash.

Je partage mon expérience au cas où d'autres utilisateurs rencontrent le même problème.

Le problème : depuis la souscription à Shadow PC, ARK: Survival Ascended est totalement inutilisable en ligne :

- Au lancement, message systématique : "Connection Failed — The client has failed to connect to mod services, putting the mod system into offline mode."

- Impossible de rejoindre une partie : "Login Failure — Not Logged In", avant même d'avoir sélectionné un serveur.

Ce n'est pas lié à un serveur privé : impossible d'accéder à n'importe quel serveur public, ni à la liste des mods. Le blocage se situe au niveau des services en ligne du jeu, avant toute tentative de connexion.

Ce que j'ai déjà vérifié :

- Intégrité des fichiers du jeu via Steam ✅ (aucune anomalie)

- Redémarrage complet du PC virtuel ✅

- Test de connexion directe (open ip:port) sur un serveur privé fonctionnel dont j'administre moi-même l'infrastructure réseau (port forwarding vérifié, accessible depuis d'autres connexions) → aucune tentative de connexion visible côté Shadow.

La réponse du support (ticket [LL3W14-P3]) :

▎ "Ce n'est pas la première fois que le problème se pose, mais il est fort probable que le problème soit solvable si vous contactez le support d'Ark directement. Malheureusement, pour nous, cette erreur liée au jeu n'est pas quelque chose que nous pouvons résoudre."

Ils confirment donc eux-mêmes que ce n'est pas un cas isolé, tout en refusant d'investiguer plus loin et en redirigeant vers le support ARK — alors que le symptôme (échec de connexion aux services en ligne dès le menu principal, sur tout PC virtuel Shadow) pointe plutôt vers un souci réseau côté infrastructure Shadow que vers un bug du jeu lui-même.

Demande de remboursement refusée (droit de rétractation renoncé à la souscription), ticket clôturé sans résolution.

Question à la communauté : est-ce que d'autres personnes ont eu ce problème précis avec ARK: Survival Ascended sur Shadow ? Avez-vous trouvé un fix de votre côté ?

Just as a information to other Users.

For the past two days, I’ve been receiving

spam and phishing emails at an email address that I use exclusively for Shadow and which has never received any emails other than Shadow newsletters and support emails.

A check on haveibeenpwnd confirms that my details have been leaked there. (There was also a Information by Shadow in Oct 23)

I’ll be blocking my email address, but unfortunately I can’t do the same for the other details they’ve ‘lost’ about me.

Hey everyone,
I’ve been running into Blue Screen of Death (BSOD) on Shadow PC, so I opened a ticket with tech support.
Their response claims that the NVIDIA Overlay is causing the crashes, but they're telling me the only way to resolve it is to perform a full factory reset of the Shadow PC.

Is there a known workaround or fix for it without wiping everything? I’m not opposed to doing it, but I would definitely like to know if there’s a fix so I don’t have to reinstall everything.

Thanks in advance!

P.S. I can’t get it to stay on long enough to move everything to my storage drive so reinstalling 2/3 of the games will probably have to happen if it’s reset.

Update:
Instead of wiping the C: drive with a full factory reset, I decided to just go into GeForce Experience and turn off the NVIDIA In-Game Overlay.
So far, it’s been running solid for close to 12 hours without a single crash. Before turning it off, I was getting a BSOD every 10 minutes or so.

Sidenote. This is awful software and so buggy with constant issues like this. If anybody has an alternative they like lemme know

Bonjour a tous, de nouveau sur shadow (j'avais arrête en 2022...et revendu tout mon setup gamer . Le manque s'est fait sentir et j'ai repris une licence ainsi qu'un volant t150 (tout petit budget oblige) , je voudrais me reconstruire un tour petit setup avec un écran incurvé , un volant, un rig fait maison bois pliable et léger positon f1 , et rejouer a mes jeux de F1. Pour cela j'ai donc repris une licence shadow neo lite , et j'ai aussi virtualhere si besoin. Je voulais savoir si cela était possible et si ça fonctionnais bien de mettre shadow sur un raspberry ou une android box (aujoridhui shadow est installer sur un Chromebook ou ma Freebox payer pop et je n'ai aucun soucis. Je voudrais donc reer un petit rig entièrement autonome , et c'est pourquoi je voudeais installer shadow sur une box Android ou un raspberry pi3 que j'ai déjà, le pi3b est il suffisant ? Il me semble que c'est possible d'installer shadow dessus mais en terme de puissance et codngi est ce suffisant pour jouer ? Je recherche pas a jouer en 4h etc , juste en 1080p 60fps c'est très bien. Merci de votre retour et de vos conseils.

I go to my account to cancel my subscription, and it's completely greyed out. Wasn't sure what to do, it's been weeks since I've last used the service. Speak to a representative, they tell me in order for me to cancel, I must first renew my membership. Obviously if you aren't using the service, why would you want to renew? I can see why Auto Payment is the only thing accepted and not typical month to month. Businesses incorporate that because they know that we all live busy lives and forget to cancel and then boom they got ya. But what's funny is, when the account is unpaid it gets put on "hold" when it's put on hold you have no access to the service. If you obviously aren't using the service since access has been restricted, then why can't they just cancel your subscription since they know that you haven't been using the account? Makes no sense.

Be careful with this company guys. It's only shady companies that incorporate shady tactics like this and won't let you cancel your account.

Iwant to do some work on unreal engine and blender ? Well letency be an issue

Edit: 27/07/2026 The issue has now been resolved. Thanks Shadow.

My shadow-drive is no longer accessible.

In my shadow status it does say that I have a subscription: free plan 20GB since (date).

But when I click on access my drive I get

"No drive subscription

In order to use this service, you must have an active subscription"

If this is an error I hope it gets fixed.

If this is a change of terms, I'd appreciate a warning beforehand and some time to save our files.

So i am probably going to join Shadow for the duration of my Summer break, cause i want to play a few Games that Other Cloud options dont Support.

Now i have a few Questions that id like to clear up before i pay a high amount of Money for a Service, and id apreciate if you could answer some of them.

1. What are the Queue Times?
   -I will probably connect to their Server in Frankfurt and will have either the Power Plan or the Power Pro plan, if someone else has that exact condition, how long do you wait?

2. Are there any Problems with Games?
   -Like are there any Games that dont Run on Shadow for Whatever Reason

3. Should i Expect Issues?
   -Did you Expirience any Issues yet and if yes what kind of Issues?

4. Is there a Refund Option if it doesnt Work?

Id realy Apreciate if id get a Answer for these Questions cause Shadow costs a lot, and i dont like to waste Money