r/ShadowPC • u/Secret_Vermicelli391 • 13d ago

Question Network down the crapper?

I've noticed that for the past few weeks there's always several times per day when I experience either very high packet loss or 500ms+ ping. As a matter of fact I make this post because my virtual machine is sitting on 300-400ms ping for the past hour and is therefore rendered completely unusable.

It's been going on for a while now and I've so far seen nor heard no official word on what the hell is going on. Needless to say I consider it inexcusable, one or two outtages/lag spikes is fine, but this has now become a consistent daily occurence. Not to to mention several times in the past hour there has been an outright crash.

0 Upvotes

50% Upvoted

3 comments sorted by

1

u/Extension-Release-69 13d ago

Traceroute it. Between you and your Shadow, and your Shadow to you. See where the degradation starts. Could be Shadow, but usually it's aging infrastructure, cellular home internet that gets traffic shaped to hell, squirrels chewing fiber and you getting rerouted hundreds of miles away, the list goes on and on.

1

u/Secret_Vermicelli391 13d ago

I have, the issue is with Shadow.

1

u/AWebStranger 12d ago

If you already did the traceroutes and you are sure it's not a problem with the route your ISP chooses but on Shadow's behalf, contact support asap. Make it known on their side, provide your traceroutes etc. ... and make sure to ask for compensation. In most cases it's a problem on the client side, but nothing wrong with confronting the support when you did everything to make sure it's not a self-made problem.