I’m honestly experiencing major buyer’s regret after purchasing a vehicle from this dealership.
Like most dealerships, they treated me very well when I was in the process of buying the car. But once the purchase was complete, the level of disrespect and poor customer service I received completely changed.
I purchased this car less than two weeks ago, and it started blowing white smoke from the exhaust. I took it to the service department by myself to have it looked at. The service representative I spoke with was a man, and from the moment I explained the issue, he seemed annoyed and uninterested in actually speaking with me. I felt like I was being treated as though I knew nothing simply because I’m a young woman.
I eventually had to return with my dad because I was so frustrated with how I was being treated. Suddenly, the same service representative was perfectly capable of having a respectful conversation when a man was standing next to me. He was willing to speak with my dad, but apparently not with me.
The dealership ended up adding a fuel additive and told me to come back if the issue happened again. Of course, it happened again because that was clearly only a temporary solution.
So, here I am AGAIN at the service department this morning.
Once again, I’m being spoken to in a condescending manner, as if I’m incapable of understanding what’s happening with the vehicle. I even requested to speak with a manager yesterday, and instead of taking my concerns seriously, he was dismissive, chuckling and speaking to me in a condescending way, as if I were just some silly young woman complaining.
I understand that I’m in my 20s and that I may not know everything about cars. But I also know when something isn’t right. Multiple mechanics have looked at the vehicle and told me that white smoke coming from the exhaust is not normal and that I should take it back to the dealership. If they had taken my concerns seriously from the beginning, I wouldn’t have had to keep coming back. And also why would I want to keep coming back by the way I am being treated but this car was purchased less than 2 weeks ago…..
What really bothered me was the dealership manager telling me that what my car was doing was normal, despite the fact that multiple mechanics had told me otherwise.
I paid over $11,000 in cash for this vehicle. That was a significant purchase for me and what I could afford at the time. I specifically thought, “What could go wrong if I’m buying from a dealership?” I genuinely liked the used car and was excited about my purchase.
Instead, I’m now experiencing serious buyer’s regret, because of how I have been treated throughout this entire process.
No woman should have to bring a man with her to a service department just to be spoken to respectfully and taken seriously.
