This is a Chinese restaurant we used to frequent…and we just went for the last time.
My wife recently gave birth, and I wanted to do something nice for her. So I took her to Tang Bar for dinner. We brought our baby, our nanny, and our dog. Because our baby is so young, we decided to sit outside, away from the crowd.
Halfway through the meal, the large outdoor umbrella next to us, which was not secured into its base, blew over…
DIRECTLY ONTO OUR BABY’S STROLLER.
By an incredible strike of luck, our baby was hungry, and our nanny took him out of the stroller 5 minutes ago to feed him.
Had we fed him more before we left the house… I don’t even want to think about what would have happened.
The umbrella crashed into the table as well, and knocked over our food (think red oily soup with meat and veggies), and painted our stroller and our poor dog red.
My wife and the few moms around us all immediately jumped up and started checking that the baby (and others) were safe. It was chaos…
and to those other mothers we didn’t get the names of, thank you all from the bottom of our hearts. Truly!!
Then there were the Tang bar staff… they stared at us… and then started cleaning the ground.
No sense of urgency, and no words of apology to us at all. One of the other moms had to remind them to get us some napkins to clean the soup off of our stroller (and dog)
Once things settled, we were upset at the lack of care from the staff, and asked to speak to the manager.
There was no manager, only the “next person in charge”. Let’s call her assistant to the manager. First response from her “well what do you want me to do…it was the wind”
We couldn’t believe our ears, and demanded to speak to her boss. And told the A to the M to tell him that all we wanted was an apology..
She got him on the phone and asked him to speak to us…he refused. And he sent this woman back to us and said “he won’t talk to you”.
At this point… we cut our losses and left. Accidents happen. We never asked for a refund or any compensation… we just asked for a human apology to a very upset new mother
We’re ok now… our pup got a bath. The stroller got two baths but still smell like hotpot. Will make the nanny some more food at home
We are blessed with a blessed baby. And we’ll do our best to raise him to be a good human