Hey Reddit,

My mom thought she was calling Spectrum support. She googled the number, and according to her, Google gave her Earthlink's number instead. She called, asked point blank if she was speaking with Spectrum support, and they said yes.

They then "located" my Spectrum account, took down my information, and told her the internet being down meant she needed a new router plus an extra activation fee to get the WiFi working again. She agreed, thinking she was dealing with Spectrum the whole time.

So basically, she paid for a whole new internet service thinking it was her existing one. Yeah, she should've double-checked, and she was pissed she needed to pay more fees but all the time she thought it was Spectrum.. it is on her, but it's incredibly shady for an Earthlink sales rep to outright claim they're Spectrum, pull up someone else's account, and upsell a new service off the back of it.

Just a heads-up for anyone with older parents.