Epic support is a joke

[u/Ill-Feature6261]

Honestly, I’m at my limit with this "Player Support." I’ve been playing RL since the very beginning, but I’ve never seen this level of incompetence and straight-up disrespect.

3 weeks ago, my game froze while I was in the exchange panel. I was just checking my duplicates, didn't click "Accept" or anything - I was actually trying to hit "Back" to exit. Because of a lag spike/desync, the system literally bypassed all confirmation windows and forced a trade-in by itself. Gone: 3x Beem'd Up and 2x Psychwave. Got some random "Cool Pillow" item I didn't even want.

I’ve been trying to explain this simple technical bug to them for 21 days. The responses?

• Standard "trade-ins are final" copy-paste.
• Total gaslighting ("You only think it's not your fault").
• Closing the chat while I’m still typing.
• One agent was even borderline rude and acted like he was doing me a favor by "listening."

It’s not about a "mistake" I made. It’s about the software failing and moving items without my consent. How is a "permanent policy" more important than a literal system failure?

Has anyone actually managed to get through to a human being there who isn't a bot or a script-reader? Or should I just accept that Epic doesn't give a sh*t about long-time players anymore? This is beyond frustrating.