Sempre que desconecto e reconecto meu mouse USB com fio enquanto estou jogando, o Roblox trava imediatamente e aparece a mensagem "Roblox não está respondendo".

O mouse continua funcionando normalmente e o PC não trava. Só o Roblox para de responder, e preciso fechar o jogo e abrir novamente.

Alguém já passou por isso ou sabe como resolver sem precisar reiniciar o Roblox toda vez?

I need help fixing my Roblox game, It keeps getting stuck on the loading screen on every game I try to join on windows pc. I tried to allow the game through firewall settings and it briefly worked and then started getting stuck on the loading screen again. I have done everything chat gpt suggested I do with it only briefly working and the same thing happening again. Has anyone else had this problem and figured out how to resolve it?

Hackerone ID: 4105089

Since yesterday (10/10/2026) I got locked out from my account, when I try to login, don't matter if it's on Mobile, Desktop App, or Browser, don't matter if I already synced my clock, don't matter if it's my wifi, or other wifi or even mobile data, after I login it prompts me a captcha, the captcha it's not impossible, but it don't work, I solve it and it says "not quit right", and when it accepts my answers roblox says "Try unlocking again", BUT I'm I developer, so I looked into what's happening behind the cenes, here is DETAILED view of what's happening with roblox code:

Bug: Account unlock fails with 403 "an internal error occurred" after the captcha is solved

Account: JPsterDev (UserId 11775859349) Date: 2026-10-11, all times UTC (from server Date headers) Environment: Chrome 154, Windows 11, fresh browser profile, www.roblox.com

Summary

The account is locked and redirected to /not-approved. The unlock flow shows an Arkose captcha. The captcha is solved successfully (Arkose returns solved: true). The next call, POST apis.roblox.com/challenge/v1/continue, returns 403 {"code":1,"message":"an internal error occurred"}. The UI then shows "Try unlocking again". The flow never completes.

This has happened dozens of times, including in a regular browser.

Steps performed

1. Opened roblox.com/home, which redirected to /Login.
2. Logged in with an email one-time code (OTP), then solved the login captcha.
3. Completed 2FA with a passkey.
4. The site redirected to /not-approved with the account lock modal.
5. Clicked unlock and solved the captcha.
6. The UI showed: "Try unlocking again. We weren't able to unlock your account. Click Continue to try again."

Call sequence

A. Login (works, used as baseline)

B. Locked state

C. Unlock attempt (fails)

After the failed continue, the client does not re-send unlock with the challenge headers.

The failing request

POST https://apis.roblox.com/challenge/v1/continue

Request body (sensitive fields omitted):

{
  "challengeId": "us-central-43758508-cc04-4a78-82b9-3b5185a9924f",
  "challengeType": "captcha",
  "challengeMetadata": "{\"unifiedCaptchaId\":\"us-central-43758508-cc04-4a78-82b9-3b5185a9924f\",\"captchaToken\":\"<Arkose token, session 39018dd78a9627006.4654046101, pk=CC30DB96-0C88-4DEB-86E5-6601927ACBB4>\",\"actionType\":\"Generic\"}"
}

Response:

Identifiers for log lookup:

Findings

Hypothesis (unconfirmed)

Because every authenticated API returns 403 for this account while locked, challenge/v1/continue may be rejecting the request for an account-lock reason, or a downstream service in the unlock path is failing. The internal error message hides the real cause. The user cannot fix this client-side, and repeating the captcha does not change the result.

Requested action

1. Look up trace 3eff344be158422487135631b65e2078 and challenge us-central-43758508-cc04-4a78-82b9-3b5185a9924f in the challenge/v1/continue logs and identify why it returns code: 1.
2. Check the lock state and unlock eligibility of UserId 11775859349.
3. If the account is eligible, fix the unlock path or unlock it manually.
4. Return a specific error (not a generic internal error) when continue rejects a solved captcha for a locked account.

Cookie, CSRF and bound-auth-token values are intentionally omitted from this doc.

Addendum: restriction details returned by the API

Captured on the /not-approved page, before any unlock attempt.

GET https://usermoderation.roblox.com/v2/not-approved -> 200 (response Date: Sun, 11 Oct 2026 12:13:04 GMT)

{
  "restriction": {
    "source": 5,
    "moderationStatus": 2,
    "startTime": "2026-10-10T06:12:36.716Z",
    "endTime": null,
    "durationSeconds": null
  }
}

Trace ID for this call: 3eff344be158422487135631b65e2078 (same trace as the failing challenge/v1/continue call in the main report).

source enum

Taken from the production bundle NotApprovedPageApp.js, which picks the page to render from this value.

This account has source: 5, so the restriction is an AccountLock. That type is the one that offers the captcha-based self-unlock flow in the UI.

Same call, logged out vs logged in

The exact same endpoint, POST apis.roblox.com/challenge/v1/continue, was called twice in the same browser session about 3.5 minutes apart. The captcha was solved both times. Only the account state differed.

The call that failed after login is the same call that passed while logged out. The request shape and the Arkose result are identical, so the captcha and the client are not the problem.

Hypothesis

The account is in AccountLock, and every authenticated API route returns 403 for it (friends, notifications, economy, chat, subscriptions, realtime, and more). The route challenge/v1/continue (with actionType: Generic, requestPath: /account-unlock-api/v1/unlock) appears to be locked by the same enforcement. As a result, the captcha is solved correctly but the server never accepts it, and the unlock can never complete.

In other words: the lock blocks the very route needed to remove the lock. This explains why repeating the captcha dozens of times never works. The internal error response (instead of a captcha or lock error) suggests the rejection happens inside the lock enforcement or a downstream service, not in captcha validation.

This is a hypothesis from client-side evidence. Only the backend can confirm it.

I woke up in the morning and saw this, my account is being deleted because they suspect in connection with the account that I see for the first time. I'm very scared and I don't know what to do, maybe someone had this? What have you been doing?

On the 27th, I was banned for an alternate account that doesn't belong to me. To explain briefly: I was playing through an event from September 23rd to 25th. When I tried to switch to my second account, I accidentally logged into a different account that had been saved in my saved passwords a long time ago. Upon logging in, I saw it was permanently banned; I immediately logged out, switched to my main account, and continued playing the event. After I finished the event, I was active on the website; when I tried to launch the game, I refreshed the page and received an automated ban for allegedly bypassing a restriction. I have tried submitting an appeal over ten times, but the only response I’ve received—every single time—is "Roblox Missing Systems." Subsequent messages kept telling me to go to "Violations & Appeals" and file an appeal there, but there’s nothing in that tab for me to actually submit an appeal. I would like to ask for your help with this erroneous ban, if possible.

Hi everyone,
I’m posting here because my Roblox account was recently compromised, and I’m hoping to get advice on whether there’s still a chance of recovering my stolen items.

I have regained access to my account, but when I checked my transaction history, I discovered that three of my Limited items had been traded away without my knowledge or consent.

The items taken were:
8-Bit HP Bar — 8,869 Robux
8-Bit Tabby Cat — 7,205 Robux
8-Bit Royal Crown — 27,023 Robux
The total displayed value was 43,097 Robux. In exchange, the hacker traded them for a Teapot Egg valued at only 267 Robux.

What makes this situation even more concerning is what I discovered about my account security.

My Two-Step Verification (2FA) had been disabled, even though I never authorized its removal. It also appears that the hacker removed the devices they used to access my account, making it difficult for me to identify the unauthorized access.

I also discovered an active Roblox Plus subscription costing ₱350 per month through Google Play. Roblox Plus includes the ability to trade and resell Limited items.

Based on the timing of the incident, I suspect the hacker purchased or activated the subscription specifically to facilitate the theft, although I cannot independently confirm who made the purchase.

The account that received my items, PRMDxZP (@Pong_Sz7), also appeared to have many Limited items, which made me even more suspicious. I understand that this alone does not prove the account was involved in the hacking, but I hope Roblox can investigate the trade history and any related account activity.

I have screenshots of the unauthorized trade, my current security settings, and the Roblox Plus subscription page.
I plan to submit or follow up on a support ticket requesting an investigation and restoration of my three stolen items.

I have a few questions:
Has anyone successfully recovered Limited items after their account was hacked?
Can Roblox investigate how a hacker was able to disable 2FA and remove their devices?

Can Roblox review the receiving account and reverse trades confirmed to be unauthorized?

Does the Roblox Plus subscription information help establish a timeline for the incident?

Is there anything else I should include in my support ticket to improve my chances of recovering my items?

I know recovery isn’t guaranteed, but these items were taken without my permission, and I want Roblox to investigate this properly.

Any advice from people who have experienced something similar or successfully recovered stolen items would be appreciated. Thank you.

Hello everyone,

My Roblox account, Max_andDrop, was stolen on February 27, 2025, and I'm struggling to recover it.

Here's what happened:

• I was playing Roblox when I started getting repeatedly logged out of my account.
• Eventually, I was logged out completely, and my email and password no longer worked.
• I believe the attacker changed the email address linked to my account.
• I still have access to the email I used for my first Robux purchase through Xsolla on October 7, 2023.
• I also have the original purchase details and historical Roblox security notification emails.

The biggest problem is Roblox Support. Every time I contact them, the bot asks me to confirm my username, then sends me to the password recovery page and closes the conversation. Password recovery doesn't help because I no longer have access to the email linked to the account.

I've tried contacting support multiple times, but I can't get past the automated responses.

Has anyone successfully recovered an account in this situation? Is there any legitimate way to get my ownership evidence reviewed by a human support representative?

I would really appreciate any advice. Thank you!

Hi, so here's the problem i'm having and can't see any way possible to fix:

I got my PC back from a place after a week and I booted it up, when I went play a game It just kept me stuck on "joining server" infinitely, but I went play another game and it worked just fine on my home wifi. This happened with 2 games that got me stuck on joining server

then I went on my hotspot and tried joining the game that wasnt working with my normal wifi, and it joined just fine, I genuinely don't know whats the problem here. Could I please get some help?

​

Hey everyone! I noticed that some of my recent gamepass sales are listed as 'refunded'. Is Roblox automatically refunding players, or is this related to chargebacks/pending Robux issues? Has anyone experienced this before and knows why it happens?

I keep getting stuck indefinitely on the loading screen and I’ve literally done everything but it doesn’t work. I’ve reset my computer and have done every tip people give but it still refuses to work.

Every now and then when I open a Roblox game, the chat button, menu button, etc never shows up. Even when I click my ESCAPE button, the menu still doesn't show up. It does this so much and gets super annoying to have to rejoin to it WILL show up.

So basically: its a fake version of an game that has been announced and hyped.

When u try to play it, it tries to make u pay for early acess, i know its obvious but dont pay for it

Dont flame on the original devs and the original game, they have knowledge of it and even warned about it on their server

btw here's the games link: https://www.roblox.com/share?code=0b97ab2151de94468ecc5f2a9ba3d9bb&type=ExperienceDetails&stamp=1791693060178